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The theme and shortcodes demo sites are not working now, can you fix it? http://themeforest.net/item/magicreche-responsive-crche-wordpress-theme/full_screen_preview/7220285
We have a server maintenance at the moment. Everything should be back to normal today afternoon or tomorrow at most. Thank you.
I would like to add popups to my site so I installed popup maker plugin but it doesn’t work with the magicreche button shortcode. Can anyone recommend another popup plugin or solution please?
Please go to https://coffeecreamthemes.ticksy.com/ and open a support ticket. Thank you.
How can I remove the google map link from “maps.googleapis.com” in the theme, as I’m in China, the loading of google service is extremely slow or almost impossible.
do you mean to remove map section? If so, then you just need to remove map page.
I have used a plugin to do this, named “Disable Google Maps”, thank you any way.
I created a new page using homepage template, and added other pages with section template, where the previous new page (as homepage) is their parent, but when I click the sub-menu of each page with section template, there is no scroll effect as in your preview version, the page show up immediately and when I scroll down the whole page, the sub-menu is not highlighted at all as the one in your preview version would highlight each sub-menu sequentially, please help!!!
Sorry, I don’t have the purchase code so I can’t submit a ticket (our previous web developer purchased the theme and set it all up), but our website footer says design and development was by you, CoffeeCream, so maybe you did it all? We aren’t sure. Anyways, the recent Wordpress update has resulted in errors on the website. We are now getting the following error: Warning: call_user_func_array() expects parameter 1 to be a valid callback, function ‘msg_no_connection_possible’ not found or invalid function name in /home/content/p3pnexwpnas01_data03/86/2195186/html/wp-includes/plugin.php on line 525. Visually, our website has issues with the formatting of text and images on the home page (see: sitkamusic.com). Please advise if you have an update for this theme available and how we can access it. Thank you!
We have built the theme but we do not customise them for clients. Your developer has bought it from ThemeForest not from us.
We require purchase code as a proof that you are our client. Also free support is included for 6 months and we don’t know when you bought this theme.
Contact your developer and get the purchase code from him. Otherwise we are not able to help you.
is it compatible with wp 4.5?
this is my code the carrousel, but is not it can be? [testimonials layout=”carousel /” random=”yes ” columns=”1 ” ]
Hello, try to clean it up:
[testimonials layout="carousel" random="yes" columns="1"]
This theme fails. Please don’t update to the latest Wordpress version untill there is an theme update available.
Hello, theme demo is running on latest WordPress version. Please create a support ticket describing your issue, we also don’t have any other information from other users who have problems with latest WP. Thank you.
Thanks Coffeecream, but still very strange… even with all the plugins deactivated the new Wordpress update messes up the whole website, so I don’t know what it could be else besides the theme. Purchased the theme about 2 years ago, so no more support for me as the 6 months has expired.
Have you updated theme and plugins to the latest version?
Yes I did. everything is up to date… Here’s a comparison screenshot : http://www.brndpact.nl/yogaschool/screencomparison.jpg
I asked you to create support ticket, give us more details. Instead, you just show me a screenshot which is even not nearly enough to help you. Help us to help you, no one else is reported this issue, and our demo is running on latest WP version. We need your website URL and WP dashboard login details.
Ok, I’ll renew my support and create a ticket, hopefully you can see what causes this problem.
Can you give at least site URL? I will check, I have some expectation what it can be. Do you have the latest theme version?
Sorry, just created a support ticket. All info is there. Latest theme version (downloaded yesterday to see if that fixed something).
I’m trying to submit a ticket but its stating the choice for my code is incorrect. Anyway, I’ve bought this theme from you, uploaded it to Wordpress.org and I’m having issues. It has uploaded, with no error messages, but it doesn’t upload correctly, it just shows a colour bar for the homepage and nothing else. There is no template there, it’s as though it’s asking me to add everything?
When trying to open the import data demo it says page cannot be displayed?
Please try to create support ticket again because we need your URL, login and password to your website to see what’s going on. I know you tried it but maybe you entered a wrong code. Please have a look at the this image to find your purchase code.
It doesn’t give me an option in the drop down menu to choose what I require, therefore, I cannot proceed. If you can email me that would be great?
it doesn’t allow me to do it.
Please send me email on email@example.com and we’ll check it out. Don’t forget to include your website URL and login/password to your admin panel.
It has taken you three days to respond to me. I have had to pay for someone to install the theme for me. I request a full refund.
Hi! I have the error: (index):81 Uncaught ReferenceError: google is not defined
Hello, we can not help you with this information. Please create a support ticket with more information. Is this a JS or PHP error, did you added some google code to the stite? Thank you.
Hi! Is your template works with WooCommerce?
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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