215 comments found

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi,

Are you going to update to wordpress 3.6 in the future or does Magnet work with 3.6 anyway?

Thanks.

QODE

Hi,

We tested it with 3.6 and as far as we know, there are no issues.

Best Regards,

Qode Interactive Team

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello!

Great theme I’m a satisfied customer:)

I do have one question:

How to make parallax pages responsive?

I’m asking about images that parallax contains, as everything else is resizing to match display, parallax images stay the same. It’s not a big problem changing from 1920×1080 to 1366×768 but on mobile devices it cause mess.

Is there any way to fix it?

Thanks.

QODE

Hi,

Thank you very much :)

Parallax images are added using background-image CSS. If CSS is changed for images to fit the width of the screen then it will fit by width and they will become too short in height and there will be spacing between 2 parallax sections. You can try that, but when we tried it it didn’t look good at all.

Best Regards

Qode Interactive Team

Default-user

Thanks for response:)

I understand that, but what if parallax images sizing would be proportional to height? I have made a site for my other brand using different theme with parallax effect and its working just fine. Here it is=> http://pankreacy.pl/ When I decrease display width it’s resizing image till its operable with parallax section. Then parallax effect is switching off. I think it’s matter of principles, but i think that most important is to make images visible to website user. In this case cropped images are hard to understand. I tried to resolve this by switching off parallax for mobile devices as it is less spectacular without scrolling, but again images are resizing proportionally to width without cropping and maintaining height what leads to spacing mentioned by you.

Am i doing something wrong? I know it’s possible:)

Best regards! Krzysztof

QODE

Hi,

we are tight up right now, but definitely we can take a look at this when we complete other priorities :)

Best Regards

Qode Interactive Team

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hello! i want to know if the image in parallax is the same or each section have a different? thanks.

QODE

Hi,

Width should be same, but you can set different height so each parallax section can have its height if needed :)

Best Regards

Qode Interactive Team

Default-user

Cool, I purchase the theme and is some easy to customize, thanks.

QODE

Thank you :) Let us know if you need any help with the theme.

Default-user

Hey, i am looking the theme and i want to know it is possible make something like this web with parallax, http://bit.ly/1bbapwM Will I need change something in the theme? Can you help me with instructions?

QODE

Hi,

Our parallax works with background images, while this example also move elements of the section with parallax effect. That being said, you can make layout very similar to this web site, but elements will not move in parallax, but only background image.

Best Regards

Qode

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

What files should be edited to disable transform hover zooms on portfolio items and slider items. Tried with css and no luck. Also seems like automated transition on slides does not work.

Default-user

also noticing that most plugins wont work with theme installed on factory wp 3.6 . Ive been through about 5 different mainstream wp slider plugins and none work. Issue is: sliders works fine if you are viewing the homepage, but if you visit another page and then come back to the homepage, the slider will not display, or random slides will disappear. Ajax is breaking stuff i believe, just giving you headsup.

QODE

Hi,

As your questions requires more time to review carefully, can you submit them and included links to your web site to http://qode.ticksy.com/ and our team will review them?

Best Regards

Qode Interactive Team

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
  • Switzerland

Dear Darko, I am trying to get in touch with your support team regarding problems with your theme. Could you kindly get back to me? The Header.php file was sent to you for amendments as promised by your support team. I hope they will keep what they promised…. Regards,

QODE

Hey,

We are building support team as it became impossible for one person to handle all support. Please be patient in next 1-2 weeks while we are restructuring support. We are replying to forum as fast as possible. Please give me your support ticket ID and I will address it as priority over the weekend :)

Best Regards

Qode Interactive Team

spicemanch

Thanks for your prompt feedback through themeforest.net, appreciated. My tickets are: Ticket #86832 Ticket #90651 Ticket #90649 Basically, you offered me to update my header.php file that I attached in the first ticket. Many thanks for following up! Laurent

QODE

Hi Laurent,

Our support team is constantly replying to tickets and just in last couple of days we replied to more than 200 tickets. I’ve just sent your ticket ids to the team to check and make sure they are handled.

Best Regards

Qode Interactive Team

spicemanch

We know being patient… No worries. Problem fixed, thanks!

QODE

You are welcome :)

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
  • Switzerland

Support used to be very professional. Since shortly, they have quite given up. I hope that Darko and his team will take their responsibility and help their loyal customers as they used to do with excellency in the past…

QODE

Sure we will. That’s why we are re-organizing support to be able to handle rapid increase of support requests during the summer. Please be patient, we are doing our best to handle support as quickly as possible :) What is your ticket id?

spicemanch

Thanks for your feedback on this site. I did send you the header.php file as per your instructions on the support forum. It would be great is you could provide me with the corrected file as promised. Many thanks! Ticket #86832

QODE

Thank you. Team is reviewing your tickets right now.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello,

I have just posted a ticket on the support forum but I am not quite sure if the place is active. Should I rather send my queries via email or cool my heels and wait? ( #92974)

QODE

Hi,

Of course is active :) I’ve assigned your ticket to our support developer. He will address it in the AM.

Best Regards

Qode Interactive Team

Default-user

It’s been a week since I asked for help on the Magnet forum. Regrettably I have to say that your support is horrendous.

QODE

Hi,

We are training new people for support and for that reason these days it was slow, but we are back to full speed today. Sorry for waiting.

Best Regards

Qode Interactive Team

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi,

Ive added a ticket on your ticketing system, can you please help with installing demo XML as it does not seem to work.

Default-user

Ticket #94737

QODE

Sure :) Do you also plan to use shop?

Default-user

Thanks!! Yes please

QODE

Just did it :)

Default-user

thanks

QODE

You are welcome :)

Default-user

One last thing, how do i enter the social icons in the header and also the 4 columns of info in the footer like the demo.

Default-user

can i add a twitter feed to this theme?

Default-user

Also i am unable to insert elements as the tutorial shows. i dont have the icon to produce the list or insertable elements

QODE

Hi,

You should go to Appearance > Widgets and enter following in Header Right widget:

https://www.diigo.com/item/image/3wog7/v6a8

You should find some tweeter feed plugin.

Did you switch your editor to Visual mode?

Best Regards

Qode Interactive Team

Default-user

Thanks for your help and time, but i dont seem to have an option to switch it to visual mode.

QODE

Hi,

I can review your problem if you give us WP admin access. Access you gave us doesn’t work anymore.

Best Regards

Qode Interactive Team

Default-user

Hi, its now been changed to what i emailed you and what you logged into it before. You now have access.

QODE

Hi,

I can see your problem, but I am not sure why it happens, as this is not related to our theme, something is wrong with your WordPress as your editor doesn’t display tinymce editor at all. Maybe you can google it or reinstall wordpress.

Best Regards

Qode Interactive Team

Default-user

Hi, Thanks for your help. I found clearing the Cache and disabling “Disable the visual editor when writing” under edit profile has resolved this.

QODE

Great :) Thanks for the update :)

Default-user

ONE LAST THING and ill leave you alone! lol when installing the XML how did you generate the demo data as i have set up a separate site for a shop which i also need the demo for but the instructions dont replicate what it should, unless im doing it wrong! i can give you details to do this, but dont want to post them on here.

QODE

Would you like me to setup everything same way I did for other domain? :)

Default-user

yes please, i will just want to put the shop as the homepage

QODE

Done :)

Default-user

Thank you very much for all your help. 5 Star!

Default-user

How i default the shop home page to be my home page? as its still using the creative page. I have added the shop as the home page link in the menu which i thought would do the trick.

QODE

Hi,

Thank you :)

You should go to Settings > Reading and choose your home page there :)

Best Regards

Qode Interactive Team

Default-user

Thanks, I’m having a play around with the product adding and i can see on the home page it has added the product twice under the header “Showing the single result” any ways of removing this so i just have recent items

QODE

I again need access so I can review it.

Default-user

all yours buddy. same details

QODE

Fixed :)

Default-user

Dam your quick!

Default-user

Where can i change the sliders images on the home page? also i cant seem to find the widget that puts the social icons in the right header. I found the option to in the element list for posts etc but cant seem to add the same as the demo data.

QODE

Hi,

You should locate Qode Sliders section below editor.

You should drag Text Widget to Header Right widget and enter social shortcode there, as we did it here:

https://www.diigo.com/item/image/3wog7/v6a8

Best Regards

Qode Interaractive Team

Default-user

This shows the font, colors etc but not a section to change the images

QODE

Hi,

Did you look at this section:

http://screencast.com/t/ysBIouix

Best Regards

Qode Interaractive Team

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Is there a way to have video play instead of images on the Parallax?

QODE

Hi,

You can add video shortcode to parallax section, but there is no way to replace background images with background video.

Best Regards

Qode Interactive Team

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
  • Switzerland

Hello, You did install WPML.org on our site, but had to reset it and the menu language is no longer appearing on the Header right widget. What is the procedure to make the language selector visible? Thanks,

QODE

Hi,

Can you please submit ticket here http://qode.ticksy.com/ and give me ticket ID so I can review your problem and help you? :)

Best Regards

Qode Interactive Team

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
  • Switzerland

Good day, How can I setup a link, with the Parallax, which links toward another section of the Parallax? Many thanks for your help.

QODE

Hi,

You can enable parallax page if you add pager=’yes’ to parallax shorcode and make sure each parallax section has title attribute.

Best Regards

Qode Interactive Team

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Is there a reason why my support ticket has been ignored by your team?

It seems that it takes you only hours to encourage potential customers on this forum, but the alleged “five star support” is gone right after the purchase.

I am terribly disappointed with your attitude and lack of professional attitude. Especially that I’ve had extremely positive customer service experiences with the Central theme support.

To all potential clients: if you’re considering making any (even the slightest) modifications to the default theme, think twice before buying Magnet.

QODE

Hi,

Sorry for waiting, nothing is ignored and we are back to full speed today.

We are training new people for support so we can handle increased number of support tickets and for that reason it was slower last couple of days.

What is your ticket id?

Best Regards

Qode Interactive Team

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
kaewoei Purchased

Good Day Can you please tell me how do i set the “hover” colors for the social icons? My background is white, the icons are black but when i hover the icons become white.

Default-user
kaewoei Purchased

Ah ..just realised there is support page.. i’ve place my support in there.

QODE

Great :) What is your ticket id?

Default-user
kaewoei Purchased

100344

QODE

Thanks :) We will reply to it today :)

  • Bought between 10 and 49 items
  • Has been a member for 7-8 years
mc9625 Purchased

Hello,

I’ve got an issue with Porfolio items. Only admins are allowed to fill new portfolio entries. When an Author or an Editor try to do that, everything into QODE PORTFOLIO fields is not saved. Is there a way to fix this? BTW I’ve opened a ticket on your support site, but please reply quickly the site is in production and I can’t let my customer blocked (nor I want him to be ad administrator for security reasons).

Thanks

QODE

Hi,

What is your ticket ID? We are going to fix that problem.

Best Regards

Qode

Default-user
mc9625 Purchased

Ticket ID #102416

QODE

Thanks. I’ve assigned it to other developer to handle it in the AM.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • United States

Someone else asked the question about implementing pagination on the Portfolio pages. Has there been any progress made on that feature?

Also, how do you add more than 12 items on the Portfolio pages?

Thanks!

GINGALLEY

Disregard about second question.

QODE

Hi,

Unfortunately, we didn’t update load more for this theme, as it will require change of the script.

Best Regards

Qode

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years

Hi,

Is it possible to disable the zoom in portfolio? And is it possible to zoom out in portfolio?

Regards. Tommy K.

QODE

Hi Tommy,

This can be removed or changed by editing theme’s javascript file.

Best Regards

Qode

Default-user

Hi,

Is it possible to tell me which section I have to remove?

Thanks.

Regards. Tommy K

QODE

Hi Tommy,

in default.js

change this line (565):
$j('.big-slider-wrapper:not(:parent.box1), .portfolio_holder article').find('.image').each(function(){
into this:
$j('.big-slider-wrapper:not(:parent.box1)').find('.image').each(function(){
and in stylesheet.css remove this (2265):
.portfolio_holder article .image:hover img{
 transform:scale(1.2, 1.2);
 -ms-transform:scale(1.2, 1.2); /* IE 9 */
 -moz-transform:scale(1.2, 1.2); /* Firefox */
 -webkit-transform:scale(1.2, 1.2); /* Safari and Chrome */
 -o-transform:scale(1.2, 1.2); /* Opera */
}

Plese note that you’ll have to minify those files again and overun stylesheer.min.css and default.min.js since they are used in theme.

Best Regards

Qode

  • Referred between 1 and 9 users
  • Sold between 1 and 100 dollars
  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • Europe
Renji Purchased

Hello,
please check the ticket #90971.

Thanks!

QODE

Thanks. Just assigned it to support stuff :)

Renji
Renji Purchased

Thank you :) Ticket updated.

QODE

Thanks :) Just assigned it again to support stuff :)

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hey, i am looking the theme and i want to know it is possible make something like this web with parallax, http://bit.ly/1bbapwM Will I need change something in the theme? Can you help me with instructions?

QODE

Hi,

Our parallax works with background images, while this example also move elements of the section with parallax effect. That being said, you can make layout very similar to this web site, but elements will not move in parallax, but only background image.

Best Regards

Qode

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • United States

Not sure if anyone else pointed this out but, I found a typo in the theme. For Social Icon shortcode, Behance icon is spelled bechance (with a “c”). Will not work unless you spell it incorrectly (bechance).

QODE

Hi,

Thank you for noticing that, we have fixed this and fix will be in next release.

Best Regards

Qode

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

Hi Qode,

Is it possible to add in a own font in to the website? I have a font which is not listed in the Google fonts..

How can i add this in?

Thank you, Daniel

QODE

Hi,

yes, of course. Please submit your ticket to http://qode.ticksy.com/ and we’ll explain how to do that there.

Best Regards

Qode

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