35 comments found

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

I think the mega menu option broke under the new WordPress admin interface with the last update. I’ve followed the theme documentation, but I’m not seeing any of the options mentioned. I’m able to upload an image to the menu, but unable to select a level 1 menu item as a mega menu. The option just isn’t there.

aligatorstudio

It seems that everything is working fine with mega menu and latest 3.8 – we just tested it.

Mega menu can only be created from 0 level (it’s disabled for sublevels) – create new top level menu item and you’ll see the checkbox option for mega menu. If you drag and drop that new 0 level item under some other menu you’ll see that mega menu checxbox will disappear.

We will create short video tutorial on mega menu administration and submit it on Magnolia Theme Forest page, so check it out later in the day (Sun. 22nd).

Cheers

Default-user

Hi, thanks for responding. I figured it out. The top level also has to be a custom link. It can’t be just any link. The way it’s shown in the docs I thought the custom links was only needed for the level 2 as a title. Got it sorted now though. Thanks!

aligatorstudio

I’m glad you did … Nevertheless we will make that video (we didn’t make it today, but it will be soon)

Cheers

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

When this theme works on IExplorer 11?

aligatorstudio

This theme has it’s minor issues with IE 11 and this will be solved with next theme update – available next week. Thank you for your patience.

Cheers

Default-user

Hi, i need to know when next update will be available because i have used this theme for a friend and his customers works on IE and now he lost money.

aligatorstudio

Theme update is in the queue on Theme Forest.

Default-user

Thanks!

aligatorstudio

New version just got approved so please, download and update the theme – we tested it thoroughly for IE11.

Best regards

Default-user

I have tested and it works correctly. I have another question… I can’t show taxs on page cart. How i show it?

Default-user

Sorry, i have fix it. Thanks so much.

aligatorstudio

You’re welcome.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
leelnj Purchased

hello. i have purchased your theme and really need to disable the responsiveness of the theme. Can you let me know the easiest way of doing it. thanks

aligatorstudio

Hi,

sorry for delayed answer … The easiest way to disable responsiveness will be to update theme, we are planning to update theme somewhere next week (possibly after New Year) and we will include new option to disable responsivess … :)

Cheers

Default-user
leelnj Purchased

Thanks for the reply. Also why can i not put in a simple image into the theme. If i want to put an image eg 400 by 400 into the home page i have tried using the banner on the home page but it does not display the full size of the image. It will cut of the height. the banner seems to be controlled by padding and if you increase the height of the banner the responsiveness messes up. You should be able to input a simple image at its correct size via your page builder

aligatorstudio

Hi, well, I believe that “Background size” option in Banner block can stretch your image to full width. But, I would also recommend usage of bigger image then 400×400 ... In any case – we will (most probably) add the padding control option to banner block (we still didn’t submit the latest update) ...

Cheers

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 4-5 years
  • Referred between 1 and 9 users

Hi there! Great job on the theme! I am almost ready to push the site live but my featured blog post on the main page are missing the featured photos. They are showing up as broken/missing images. I’ve reset the featured images in the blog post, but still they are not appearing. Any ideas?

Thanks!

aligatorstudio

Hi, is this on live site that you can’t get featured images or local development site ? If on live, can you please provide us with address so we can inspect this issue ?

Thanks

Default-user

Thank you for the quick response! Is there a way I can message the url to you privately?

aligatorstudio

If you are you registered in our support forum (it seems like you are … one more question to answer… ;) ) you can create new topic and post private message in …

Default-user

Thank you for your follow up, I found the problem and fixed it. It was not involving your template, it was a WP cache error. Thanks!!!

aligatorstudio

Hi, sorry … I was just dealing with support, when I saw this reply … And I saw that all images are there … Yeah, WP Cache can produce such issues, one need to be carefull with it .. So – in case of any more issues, feel free to contact us (hopefully not ;) ), I promise we’ll be a bit faster …

Cheers

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 2-3 years

Great theme overall! What would be the best way to take off the “flip” effect. We want to only use the “magHover” or simply make images clickable.

aligatorstudio

Hi, and thank you ! :)

unfortunately, this is not so easy (or quickly) to change … We had some similar requests already so we are planning to convert this javascript/css based effect to be optional for some of next theme releases.

I cannot say exactly when we will release update with this feature, because we’re in the middle of finishing our new theme, and adapting Magnolia and our other WooCommerce-dependable themes to new, upcoming WooCommerce 2.1, but I suppose it will happen in a week or two.

Cheers .

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years
  • Spain

Hi! pre-purchase questions

The css on the phone formats are corrected or continue as in the template of Current transition?

http://es.tinypic.com/r/2pzemuh/5 http://es.tinypic.com/r/vzwytv/5

need to know that everything runs smoothly. This very molona the template! good job

aligatorstudio

We will inspect the issues you presented on images. We are testing the themes with all our machines, but it might be that in some details the responsiveness has glitches – in this case it seems that footer widgets need some “tweaking”. Thanks. This will be corrected with next release (probably in a week or two as we are preparing a new theme release…)

Cheers

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Thanks for this great theme, working very good so far. There are just two things which I cant seem to adjust right now, that would be very important to me.

1. Pretty basic (and hopefully possible) How do I display the products with squared and not rectangulared pics?

2. I want to sell audio products on my page. Is there a way to embbed a audio player to the products, specifically to the quick links that appear when you hover the product e.g. on the home page. So the pic with the audio pops up, same way as the audio post does.

If you could let me know I would greatly appreciate it! Thanks for your great work

Default-user

Im sorry to bother you again, but a few things dont seem to work, e.g. I cant insert the button shortcodes (when I click insert nothing happens) or when I click “choose” in the audio post format to choose the file I want to link nothing happens as well. Any idea what this could be? And buttons wont be displayed in product short description in general? Thank you!

aligatorstudio

HI,

let me answer to your first two questions:
  1. Image format (squared, rectangular landscape or portrait) for products page (catalog page) can be changed in Theme options > Shop settings – “Image format for products page” section – there you can choose between theme formats – portrait, landscape or woocommerce settings. If you want squared image, choose last and then in WooCommerce > Settings – Products – Product Image Sizes ( v. 2.1) or WooCommerce > Setttings > Catalog >Image Options ( less then v.2.1)
  2. This would require heavier theme re-coding (which we don’t do) or try to find and install some WooComerce extension that can do what you described.

For that issues you described in second comment – it might be that there is some collision in theme/plugin javascripts. It’s hard to say what it is without inspecting the site – do you have it live so we can inspect it ?

Thanks

Default-user

Hello! Thanks for your answer and help! Please excuse me for my bit delayed reply. Thanks for the tip with the image size, worked great! However the errors with adding shortcodes to posts/ pages etc still appear. The page is live already although I havent added too much content yet, its kingloops.com. Thank you so much for your help, I greatly appreciate it!

Default-user

Also, how comes, the store sidebar is placed on the right hand, below the products section (on the right is correct but why so low?) Is there sth I have to do, to let the sidebar and the store content start at the same height? If you could help me with these questions (question above this comment included) that would be awesome, other than that I found a solution for all my needs, your theme is really great! Super Work :)

aligatorstudio

Hi, could you please first do the updates to Magnolia and WooCommerce ? ( First backup theme options, and right after update re-save them to create css and js files from your theme options customizations ) There are some issues ( except for latest WC compatitbilty ) that are solved with latest release of Magnolia so it might happen that some things will be resolved.

After that, could you please send us email to themes@aligator-studio.com with small reminders on your issues. This way the comments will be flooded with messages and it will be more efficient to go email.

Thanks

Default-user

Ok thanks I will send you a email now

aligatorstudio

Thank you

  • Bought between 100 and 499 items
  • Has been a member for 6-7 years
  • Spain
Israel Purchased

How can I change the size of the logo? I need it to be bigger. Thank you.

aligatorstudio

Hi,

add this to Custom CSS (Appearance > Theme options > Styling options):
#site-title h1 img {
max-height: none;
}
Cheers
Default-user
Israel Purchased

Thank you so much

aligatorstudio

You’re welcome :)

  • Bought between 100 and 499 items
  • Has been a member for 6-7 years
  • Spain
Israel Purchased

There is a problem by the time of deleting variations and add bulk variations … neither of them work. Please help me. Thank you.

aligatorstudio

Hi,

I just tested adding variations and bulk deleting and had no issues … Did I understood well your issue ?

Thanks

Default-user
Israel Purchased

I tried to delete some variations in an existing product and it didn’t delete them. Also, I tried to add bulk variations to an existing product and it did not work either. Let me try with a product added as new. Thank you for your assistance.

aligatorstudio

Did you try to revert to default theme (TwentyFourteen) and see if the issues are still there. Btw, anything related to administering products is strictly WooCommerce related, not theme. There is a possibility that theme is in some part interfering with WooCommere, but it could happen also if you have some other plugins …

Please, deactivate temporarily all plugins except WooCommerce and see if the problem still persists

Cheers

  • Bought between 100 and 499 items
  • Has been a member for 6-7 years
  • Spain
Israel Purchased

The widgets placed in the sidebar in the product page are placed outside the page, at the bottom right below the related products. It should be placed just on the right top. Please help me. By the way, the theme is really nice. Congratulations!!!

aligatorstudio

Thank you for your compliments :)

Could you please provide the address so I can inspect this. Perhap there will be needed to update theme – we have new version not yet submitted to Theme Forest but you can contact us on themes@aligator-studio.com and we’ll send you latest updated version. I just tested shop sidebar with this latest version and haven’t found any issue.

Cheers

Default-user
Israel Purchased

Also in the product category page, for example: http://www.isanweb.net/bestcashmall/categoria-producto/prendas-2/

aligatorstudio

Yes, I see there are errors in layout. Sorry for that.

I believe we corrected this with following version (you have v 1.0.4 and currently there is 1.0.7 in preparation). I received your email and I will reply with latest version. When you activate new version, just re-save theme options.

Cheers

  • Bought between 100 and 499 items
  • Has been a member for 6-7 years
  • Spain
Israel Purchased

How can I add Product Categroies to the Main Menu? Many thanks.

aligatorstudio

Hi,

In Appearance > Menus, click on “Screen options” on top right of the page. Check the “Product categories” checkbox and in the menu editor box bellow the product categories will appear. Then select categories and add them to menu.

Cheers

  • Bought between 10 and 49 items
  • Greece
  • Has been a member for 1-2 years

Hi, when import the themes import files, i have this error :

[19-Mar-2014 10:37:32 UTC] PHP Fatal error: Call to undefined function is_cart() in /home/grandela/public_html/wp-content/themes/magnolia.1.0.6/page.php on line 20

Default-user

furthermore i sent you the versios of Apache version 2.4.7 PHP version 5.3.28 MySQL version 5.5.36-cll

Default-user

and i have problem with revolution slider please sent it to me direct my e-mail : kdkaskaras@yahoo.gr

aligatorstudio

Hi,

Your server specs seem to be alright for Magnolia – the issue with php error is because you probably didn’t activate WooCommerce and we missed that fallback since Magnolia is WooCommerce oriented. (we didn’t anticipate someone actually not activating WooCommmerce)

You didn’t specify what is the issue with Revolution Slider … Is it with plugin or is it with importing demo sliders ?

I sent you email with files for the first issue, and please be more specific for the Revolution Slider – reply to email please.

Cheers

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
undicifc Purchased

I have sent you a few emails, but no response, so here are a few of them:

1) I am having several issues with Woocommerce, not sure if it has to do that it was not installed at first (remember), but can I delete ALL WC files and install WP Simple PayPal Cart – it looks easier to integrate and much easier for the customer, once they take over the site. If I am having trouble right now, I expect the client/customer that takes over will have a much harder time with WC!

If, I can use WP Simple PayPal, what features will be lost? Will the most important features – rev slider, page builder blocks, and flipping images be lost? Everything else I can start over with!

2) Can I rename the download theme and re-install and start over? I am missing several of the nav menu links like you have on the demo site. I would like to start fresh! I have added several pages on Shop, but they have no “Add to cart” buttons. Variations and attributes NOT showing up.

3) Can I delete all WC files and re-install and start over?

But, first, foremost, and MOST importantly – will the theme work OK without WC and work with WP Simple PayPal?

URL: http://www.undicifc.com

Thank you.

aligatorstudio

Hi,

we apologize for waiting, but your messages are in are message queue … We saw your message in support forum and we’ll answer asap.

Thank you for your patience.

Cheers

aligatorstudio
Ok, we will answer to your messages elsewhere (email, support forum), but for others who read this comments:
  1. WP Simple PayPal Cart plugin is not tested with Magnolia so we cannot guarantee it will work flawlessly. But, from the plugin video tutorial there’s no reason why it shouldn’t work.
  2. Off course you can start over, but I woudn’t recommend it just yet. Let us help you first, so we’ll go from there, ok … ?
  3. Same as above – you can start over, but let’s try together, ok ?
  4. Yes – I believe that WP Simple PayPal Cart is independent and doesn’t require WooCommerce

Again – I know you’re having hard time with setting up the site (since you are a novice in this?), but even with great software like Wordpress, WooCommerce (and Magnolia ;) ) there’s always more or less time and effort needed to set up the site. Comparing to the amount of time, money, effort and knowledge needed for this just couple of years ago, today is really not so hard to set up the eCommerce site.

Hang on, we’ll help you ;) !

Thanks

  • Bought between 10 and 49 items
  • Greece
  • Has been a member for 1-2 years

how i can remove the shopping basket from the header right up from all pages

aligatorstudio

Hi,

we actually added this option to theme for the next version. Update is in the Theme forest queue and will be probably be available today. You should be notified by Theme forest when available.

To update theme, simply download it and install (it will install as separate theme). After install go to Theme options > Shop settings , hide shopping cart icon and hit save.

For future updates, please install “Envato Wordpress Toolkit” plugin (it will be in download package) as we are going to abandon theme folder versioning to make updates easier.

Cheers

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Greetings from Denmark!

This is a very beautiful looking theme. I’d like to ask if a ‘wish list’ function is available with this theme, or is that an extra plugin needed from WooCommerce?

Also, how do I create a page with all products (small images) and their descriptions next to them, would that be like a portfolio? It’s like a catalogue, or ‘collection’ page I have in mind.

Thanks in advance for your reply :-)

Kindest regards, Malue

aligatorstudio

Hi,

Thank you very much for your compliments. :)

We had initially included YITH Wishlist plugin with theme, but we removed it because there was a lot of bugs. Since then there was a few updates (both to plugin and theme) and we do have a plan to bring back support to this plugin for next updates,

There are several page builder blocks that can display products differently then in catalog page (like gallery, portfolio, posts …) I’m not sure exactly what exactly do you have in mind, but there are several ways to display products …

Best regards

Default-user

Ok, great, thanks a lot for your quick and helpful reply!

aligatorstudio

You’re welcome :)

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