14 comments found

good work

promail

Thank you :)

Premium quality, as always :)

promail

Many thanks aditivadesign :)

Great Work :)

promail

Thank you so much :)

Where are the icons from, please?

promail

Hi oceanhousemedia , the icons used are from Entypo ,They are Fonts icon … Please find it here .

Thank you for your interest .

Very clean and professional email template . GLWS

promail

Thank you so much Atlaspix :)

cmcb Purchased

Hi folks,

Great email template. Just bought it. So far, so good! But, I can manage to get the main header image to become responsive at all.

Am I doing something wrong? I’ve tried uploading all kinds of new files and same size files and I can get it to work through MailChimp. I also tried it through DreamWeaver, and it only becomes mobile responsive if I keep the image included in the bundle “main-image.png’

Thanks in advance!

promail

Hi cmcb,

we have just sent you an email with the nessecary information to solve your problem

Thank you

Good template. I bought it but I don’t use Mailchimp and don’t use Campaign Monitor, is there a simple html version without tag ?

Greetings,

promail

Hello creativeart, and thank you for using Mailto

Pleas send us your file to support@promailthemes.com and we will delete all tags for you :)

creativeart

Thank you for your fast answer but I made it myselft this morning. Could be interesting to add a simple html file without tag for future buyer ;)

promail

Thank you creativeart, we will consider your suggestion in our next product :)

I got this template loaded into Mailchimp, but when I added new headers, they don’t resize for mobile. Am I missing a step to make them responsive?

promail

Hello fumcarlington

We tried to send you an email but no success… Please make sure you solve the issue about your mail service.

this is the email address we tried to contact: anelson@arlingtonmethodist.org

Thank you

promail

Hello fumcarlington,

We keep receive a Mail delivery failed, and we can’t contact you through themeforest…

Please if you have any alternative email let us know

Regards

Default-user

I just sent you an alternate email with a gmail address. Could you please remove my email from the above comment. Thanks!

I really like the clean design you have here.

promail

Thank you so much.

Hi Promail,

Just bought your template, tweaked it a little and used mailchimp to send it, but it’s not responsive. Can you help me out? I also want to use the regular html-version to send automated system mailings (for which I use sendgrid). So I need both versions to be responsive.

Regards

promail

Hi JTVersteege , you don’t have Purchased badge , you will be using only demo version .

please if you have purchased send us your purchase code to support(@)promailthemes.com and we will help you with this one .

Thank you .

potgied Purchased

Gents,

firstly – your templates are not responsive. Asking me to “email my templates so you can fix them” is firstly not responsive, nor great support.

You have repeatedly ignored my emails for the fix, so are starting the refund request.

promail

Hi potgied

We do not provide support on comments tab .. please open a ticket on our support forum or try to contact us at support@promailthemes.com

if you have already conacted us please re-send your email .

Thank you so much for using our products .

jimblog Purchased

Bonjour :) Good work and great template. However I have some issue with Mailchimp. I tried to send an email with your template and some people received it in their personal inbox (on Gmail, Hotmail etc..) and some don’t in their pro email adresse at office (on Outlook etc..) I guess there is firewall, spam filter etc in companies.. but when i try with others template it’s works.. Can you help me ? Is there is anything suspicious in the code for a firewall ? Many Thanks Francois

promail

The code is improved .. it can be some url on the template try change the urls .

Thanks

A++ Job! I also really appreciate how fabulous promail’s support is! They helped me greatly by responding quickly and even offering to look at the design to see where I was experiencing a glitch. Then, fixed the bug and sent it back to me! Amazing support for an amazing template!

promail

Thank you so much for your kind words. we are so glad to help you.

If you need anything else please let us know, thank you again.


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