An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by themeton

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from themeton:

Thank you for purchasing my file. Support is not compulsory for Envato authors, but it is provided out of good will. And support purpose is to help to understand how themes are work and direct customers to right way, It isn’t make any customization. So please be patient & respectful and follow this steps how to resolve your issue:

Read the theme documentation, you can get some helpful information from there. Please make sure you are using our theme with latest version and all plugin disabled then please active one by one then problem persist again post request. Visit FAQ page of the theme and check answers Use Forum Search function to find the issue that i resolved before. Please try to find some of similar issue and solutions in Screen Casts. If you make sure all of above steps then post request on support forum.

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Best regards, ThemeTon

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

Theme documentation

Please look at this, http://docs.themeton.com

FAQ page on Ticket system

http://themeton.freshdesk.com/solution/categories

Ticket system

http://themeton.freshdesk.com/

How to update the theme?

Please read this update instruction.

How do I keep my customization?

Please use there a child theme and add your changes in safe place as Custom CSS.

Is there an optimal image size for the images used with the imac slider?

Please read this FAQ answer on ticket server.

I wanna decrease header space on my site. How to I do that?

Please use this simple style on Custom CSS field of Theme option panel
#header { 
  padding-top:30px;
  padding-bottom:30px;
}
Also you can change number values for your need :)

How can I add custom icon on my menu?

There are 660 icons included in the theme but I know still don’t have some important icons. And many people wants their own. And now theme doesn’t have an option for that. But you can do it with custom style and it is not really hard. Example: Every menu element has custom style class and we can bind style with it. Lets say if your menu element has .menu-element-2555 we can do following for inline icon menu.

.menu-item-2555 > a {
    background-image: url(IMG_URL);
    background-repeat: no-repeat;
    padding-left: 25px;
}
And if you selected Icon menu (big at top of your link text), we can add there similar this style there
.menu-item-2555 > a {
    background-image: url(IMG_URL);
    background-repeat: no-repeat;
    background-position: 45% 35%; /* Can change! */
}
#header.stuck .menu-item-2555 > a {
    background-image:none;
}
Note: Prepare your icon images as proper size.
Note2: Please make sure you are using latest version of the theme and take those class number with inspector such as chrome inspector and Firebug
Note3: You can change those number values and add any kind of style on your site


Video tip

http://www.screenr.com/xHwH

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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