An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by tommusrhodus

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from tommusrhodus:

Hey there! Thanks for your purchase!

I run support Weekdays 9am-5pm GMT. You can expect a response within 24 – 48 hours Monday to Friday unless I have other appointments / national holiday which will delay my answer. I’ll respond to questions outside of these times & weekends occasionally, but please don’t expect a response outside my stated hours.

Please Note: This support forum is for Theme Set-Up, Theme Usage & Bug Reports Only, I do not offer support for making or helping with, customisations to my theme’s code. If you have modified your theme code then please ensure it is not your modifications causing any issues with the theme.

Things to check when leaving a ticket: Remember to leave a link to your site, it helps for almost all tickets. If you have an issue that you can take a screenshot of & post a link to your site, then even better. If you’re having an issue you want me to take a look at then remember to disable all Plugins/Extensions/Non-Standard Widgets first, you’d be surprised how many times this will fix your issue

Cheers & Thanks again for your purchase!

Item support does not include:

  • Customization and installation services
  • Support for third party software and plug-ins

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.