134 comments found

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

I’ve sent emails and reviewed the entire Support Forum and I still have not received any help to fix the problems I have -

I uploaded the proper filed into MyMail but #1 – I don’t see the templates as selectable, nor do I see the icon to select a template.

Please help, this doesn’t seem like a major problem but I can’t get help from you guys…thanks!

revaxarts

Do you upload the “market_for_mymail.zip” ?

What do you get?

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Does this template work with GetResponse?

revaxarts

I’ve didin’t tested this service but as long they accept HTML templates it should work

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years

Hello there, what is the difference between Skyline and Market?

Best regards Srdjan

revaxarts

The look :)

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years

Actually, what is the difference between Skyline, Market, Metro and Business?

Best regards Drdjan

revaxarts

Hi!

All are based on the same structure but have some modifications. Also the look is different.

Since the nature of email templates you can’t (easily) mix them together

Hope that helps!

revaxarts

sure!

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

I’m an amateur.. This looks great.. Which program do one use to edit these files? You save them as html and then send them through Outlook?

revaxarts

Hi!

To edit it you should use an HTML or text editor. To send it you can use Outlook but it’s limited.

If you like to bulk send it you should use a dedicate service like MailChimp or Campaignmonitor

Hope that helps!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Working in Mail Chimp I am unable to move a duplicated content block.

The following help article from MC talks about a black line appearing to show where a content block can be moved (look for section titled “Drag and drop content blocks”): http://kb.mailchimp.com/article/how-do-i-work-with-repeatable-content-blocks

I don’t see this black line. I can move a content block and it stays in the moved position for a few seconds but then goes right back to the original location.

How can I get the content blocks to move where I need them? Thanks.

revaxarts

HI!

I’m sorry for the troubles!

Can you please contact MailChimp support about that issue? The template was build based on their documentation so everything should work

Thanks!

Default-user

If I do what you said, “contact MailChimp support,” I expect them to tell me to check with the creator of the third-party template. I don’t want to get bounced around between support channels.

Since I paid you for this template, can you check with MailChimp to make sure it meets their specs? I don’t know any of the technical aspects of what you do. I don’t want to be a middle man messenger between you and them. If your template doesn’t work with MailChimp can I get a refund?

Default-user

Just contacted MC and as I expected this is their response:

Sharly: That’s okay! I can certainly understand the concern here for sure! However, since this isn’t a template created by MailChimp, we can’t quite guarantee that it will work within our system. The best recommendation we can make would be to have the designer check over the template once more. Since we here in tech support aren’t quite the html gurus, so our troubleshooting of custom code is limited.

revaxarts

Ok, I’ll understand that.

I’ll check that by myself with this specific template to see what’s going on. When I developed my templates I’ve already tested them with success so have no idea why it stops suddenly.

Please be patient!

Default-user

Thanks, I appreciate you double checking. I look forward to your response.

Default-user

Any update? I have a project on hold until this gets resolved.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • Brazil
dairan Purchased

I am got problems with iphone. I sent a ticket 5 days ago and still waiting.

revaxarts

Sorry for the delay!

I’ve answered your email!

Thanks!

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
orbea Purchased

quick question – in gmail, it appears that the background color is part of the email itself.. meaning that the content is much smaller than it should be as it resizes.

revaxarts

Hi!

Have you inlined your CSS? This is required for Gmail!

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
agrigory Purchased

I’m using builder on my localhost. When I create custom template, on the “Get the HTML” page it always shows all the templates. It’s not happening when I put builder under some domain. Can you solve the problem?

Default-user
agrigory Purchased

Also When I copy and paste code responsiveness is not working :(

revaxarts

Hi agrigory!

The template builder isn’t working locally!

Please read this: https://help.revaxarts.com/why-is-my-email-template-not-responsive/

Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
jazza Purchased

Hello,

I put in a valid code for MYTEMPLATEBUILDER.REVAXARTS-THEMES.COM and then it states: Hold on, I’ll check your code… and nothing happens. Please can you look into this asap?

Thanks.

revaxarts

Sorry for the delay!

There was some downtime on the marketplace API which causes this issue. Should be back to normal!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

We have a problem with the “Read More” buttons on MC, can’t link them or delete them – is this normal? Can you please advise how to work with them.

Thank you Graham

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

I only have 1 question: I purchased the plugin. I wrote 2 times to support an answer to my problem. How do I get support for real? thanks

revaxarts

Sorry for the delay!

I wasn’t able to get back to you sooner. Please check your mail!

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello guys, I’ve got a very urgent question: I work for an important international foundation that asked me to choose a plug-in for their newsletter. I think “Market” is the best shot but I have not understood this: once I have my structure and contents (images, texts, links, ect.) in place, how do I actually send the newsletter? The Foundation uses MailUp, a professional newsletter service to handle thousands of email addresses in one go. Is this just a plug-in for the structure and contents – and afterwards I get some sort of file to send – or is it a newsletter sending system as well? I’m sorry but I need an answer by monday because we have to decide Thanks a lot Silvia Crupano

revaxarts

i!

With Market you basically get a email template (and as bonus a template builder which helps building your layout)

To send newsletters I would go with a dedicate service

Hope that helps!

  • Bought between 10 and 49 items
  • Has been a member for 6-7 years
raghu2d Purchased

Hello Friends,

In iphone 5, email newsletter is not showing in full page.

Please find the attached image link

http://www.adeccome.com/send1/iphone%205%20problem.png

Please help me ASAP how to show 100% width in iphone.

I have to send campaign on monday.

Thanks

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