693 comments found

  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Exclusive Author
  • Won a Competition
  • Most Wanted Bounty Winner
  • United States
  • Has been a member for 1-2 years
+3 more

Hey Folks!

We are delighted to provide the most prompt and knowledgeable customer service and support to all of our customers. If you have any pre-sales questions, please post them here in the item comments and our team will answer them promptly.

If you are looking for theme support, please REGISTER at our help desk or browse our theme resources centre which contains many detailed video tutorials and theme documentation. Once logged in, feel free to create a new support ticket HERE.

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Already registered? You can LOGIN HERE.

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We appreciate your business and look forward to serving you.
- Astoundify Team

  • Sold between 100 and 1 000 dollars
  • Exclusive Author
  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • United Kingdom

Hi guys, firstly I just wanted to say that I love your themes and intend to purchase very soon.

Secondly, I just wanted to mention that I personally feel that the testimonials under item details could use some color in the rating, at the moment the 5 stars look as though they are awaiting the users rating.

Much love,

Matt

Astoundify

Thanks for your comment.

You could add color to the star ratings, example:

some_text

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Do you have any language contributions? I need Brazilian Portuguese or Portuguese? Otherwise do you have relevant po files for theme and plugins for translation?

Astoundify

We have relevant .po/.mo files in the theme and you will also need to translate the plugins all of them also have .po/.mo files

We have a tutorial here if you need help: http://docs.astoundify.com/article/60-translating-your-website

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 4-5 years

Hi,

Has styling been added for “Easy Digital Downloads – Favorites”?

I guess on the last update it sort of lost it’s styling on Marketify.

Thanks for any help.

Astoundify

Would you mind sending us a private email and share your site URL and what versions of the theme and plugins you are using so we can help you.

Please REGISTER at our help desk Once logged in, feel free to create a new support ticket HERE.

Already registered? You can LOGIN HERE. We appreciate your business and look forward to serving you.

Astoundify Team.

Default-user

I submitted a ticket, but I’m not sure where to view it. Help?

Astoundify

Once a ticket is submitted it goes into an email queue and you will receive a response to the email address you provided.

Our turn around time one support is 12 – 24 hours.

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • United Kingdom

Hey,

Just purchase this theme and very disappointed how do I get refund ?

HotCloneThemes

when I click documentation I get taken here: http://docs.astoundify.com/marketify/ which gives 404 error :(

Astoundify

We kindly ask that you go to the correct URL of the member area properly and take some time to go through the documentation and resources as this is necessary with any new product to get a better understanding of how it operates. If you find that you still have some questions after reviewing these resources, one of our staff members will be more than happy to assist you via our help desk.

Documentation URL: http://docs.astoundify.com/category/3-getting-started

Envato (ThemeForest parent) is the one who handles refunds since they are the one who handles the transaction, and due to the fact that the product is digital in nature, refunds are limited to very specific applications. You can read more about their policy here. Again, since they are technically the one you are purchasing from, they are the party where all these sort of requests are handled. They explain in detail their policy on refunds in that link above.

Astoundify

Please REGISTER at our help desk or browse our theme resources centre which contains many detailed video tutorials and theme documentation. Once logged in, feel free to create a new support ticket HERE.

Already registered? You can LOGIN HERE. We appreciate your business and look forward to serving you.

Astoundify Team.

HotCloneThemes

Thanks for the fast reply, you need to update your doc link within download files…after watching your hour long video I get it…

Great tip for you on your next update, sticky nav option…

Now I know how to setup the theme, I am quite happy :)

Awesome theme great rocking…

Astoundify

We have submitted the theme with the updated doc link, thank you for making aware of this issue.

Glad you think the theme is Awesome!

HotCloneThemes

Final note, maybe create a custom recent post widget for home page

Astoundify

There is already a recent post widget.

recent posts

  • Has been a member for 0-1 years

Hi, i am facing some issues with this theme.

1) logout link is not working properly :- Signout link on header menu and logout tab on author dashboard is not working properly.

2) Login panel for customer :- I am not able to create login panel for customer because i want to create a page where logged-in customer can view his/her purchase history.

Site url :- http://abhishek.aphroecs.com/womicro/

Vendor Credentials :- username : demovendor Password : demovendor

Astoundify

Sorry it doesn’t look like you have purchased the Marketify theme with this account, we don’t offer help to customers who have not got the “PURCHASED” badge on their profile.

If you are looking for theme support, please REGISTER at our help desk or browse our theme resources centre which contains many detailed video tutorials and theme documentation. Once logged in, feel free to create a new support ticket HERE.

Already registered? You can LOGIN HERE. We appreciate your business and look forward to serving you.

Astoundify Team.

  • Has been a member for 0-1 years

Hi,

When using the demo, When I click on the start selling button and try to enter details it keeps asking me to enter a website URL, so I cannot proceed any further?

Thanks

Astoundify

it requires the http:// in the URL field.

Default-user

Great Thanks, Also do you have an admin demo I could view?

Thanks

Astoundify

Not currently but its something we are working on, it will be a couple of days if not a week before its possible.

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • United Kingdom

HI,

Sorry to comment here but I have not got reply from support with regards to:

http://wpsmashingthemes.com/blog/10-best-themes-with-built-in-seo/

As you can see it looks awful due to the white style featured image…Is there a way I can overwrite big image display with something like:http://wpsmashingthemes.com/blog/ (so I can set one main image for blog post but I would still like post to display there own feature image with grid style.)

I have 100’s of post and it is not the best idea to go back and edit all images..

Hope this makes sense?

Astoundify

We aren’t ignoring you on the support system, we just are waiting for our developer to connect with you, he’s in a different time zone, (Melbourne) which is 24 hours ahead.

We wrote a note on your ticket and are awaiting a response:

See: http://dl.dropbox.com/u/1657501/Screenshots/riqz87iglwvs.png

We offer 24 – 48 turn around on our support, it has only been 15 hours.

Please be patient.

HotCloneThemes

Thanks for reply, I guess exceptions was very high as I was getting fast reply, thanks anyway…please delete dropbox screenshot

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Interested in buying the theme. But it comes across in the demo as not very flexible. For example fonts & colours. Can they be easily changed?

Astoundify

You can change fonts in the theme using a plugin like https://wordpress.org/plugins/easy-google-fonts/ and there are many options to change colors in the customizer settings, see options: http://dl.dropbox.com/u/1657501/Screenshots/kwwiiog9s0e-.png

Default-user

What’s the font used in the demo and logo?

Default-user

Just bought the theme. Following instructions and trying to upload demo widget content and I get this error. Installed all the correct plugins already.

”...This does not appear to be a WXR file, missing/invalid WXR version number…”

Astoundify

Sorry for the delay in response to your comment on ThemeForest.net comments, it was a holiday where we are located.

If you are looking for theme support, please REGISTER at our help desk or browse our theme resources centre which contains many detailed video tutorials and theme documentation. Once logged in, feel free to create a new support ticket HERE.

Already registered? You can LOGIN HERE. We appreciate your business and look forward to serving you.

- Adam.

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years
  • United States

I’m thinking about using this theme as a design-freebie (stock photos, video, etc.) site. Is it just as easy to allow people to “Download” rather than “Buy Now”? Thanks.

Astoundify

Yes, you can have free downloads. When the price is set to 0, all payment gateways are bypassed. In order to download the free file, users only have to fill out their name and email. After they complete the checkout (without being charged), the download will be available in their download history.

More info:

https://easydigitaldownloads.com/support/topic/skip-checkout-for-free-products/#post-225275
  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
akashad Purchased

Hello Astoundify,

I want to use this theme to make a website similar to easy. Let me know if this theme has all the features similar to etsy and kindly let me know the limitations on this theme.

Thanks,

Default-user
akashad Purchased

I want to use this theme to make a website similar to etsy.

Let me know if this theme has all the features similar to etsy and kindly let me know the limitations on this theme.

Astoundify

Sorry for the delay in response to your comment on ThemeForest.net comments, it was a holiday where we are located.

If you are looking for theme support, please REGISTER at our help desk or browse our theme resources centre which contains many detailed video tutorials and theme documentation. Once logged in, feel free to create a new support ticket HERE.

Already registered? You can LOGIN HERE. We appreciate your business and look forward to serving you.

- Adam.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
name_s Purchased

hello, i want to change over my physical shopping page with several vendors to marketify. i saw you have a sign in for buyers and an application form for sellers. now…my questions is this:

1. if a user signed up as a buyer, can he easily (within the same account) apply as a seller and manage purchases as a buyer and sales as a seller under the same user name?

2. does the same go the other way around? meaning: if a user applies as a seller and is approved, can he (within this account as a seller) easily browse through other sellers shops and purchase items, or will he have to sign up again as a buyer?

i just don’t want users of our site to have to log in and out and so forth just to sell and purchase items. i want it all under one account, so they don’t have to sign up individually as a seller and buyer.

i understand i might be questioning this too much and it is actually a simply answer. i just want to make sure before purchasing this amazing theme.

thanks

  • Bought between 1 and 9 items
  • Colombia
  • Has been a member for 2-3 years
nick2704 Purchased

Hi,

I´ve purchased the marketify theme, is awesome! :) I have a question about the homepage, i’d like to move the title and the description to the left, just like the marketify audio example that you show in the theme installation video tutorial. How can i do that? I took a screenshot:

Astoundify

Sorry for the delay in response to your comment on ThemeForest.net comments, it was a holiday where we are located.

If you are looking for theme support, please REGISTER at our help desk or browse our theme resources centre which contains many detailed video tutorials and theme documentation. Once logged in, feel free to create a new support ticket HERE.

Already registered? You can LOGIN HERE. We appreciate your business and look forward to serving you.

- Adam.

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years
  • United States
raymonn Purchased

I know you guys probably answered this already. But what do I need to do to get my sidebar to look like this from the demo.

http://raymonn.com/sidebar-look.png
Astoundify

You just need to change a setting in the theme customizer to look like this:

settings

raymonn
raymonn Purchased

Yessir! I’m freaking pumped!

raymonn
raymonn Purchased

And you are amazing! Thanks! I’m digging this theme so much. Please let me know of all the new cool things coming down the pipeline. Thanks again.

Astoundify

We will :)

If you are looking for theme support, please REGISTER at our help desk or browse our theme resources centre which contains many detailed video tutorials and theme documentation. Once logged in, feel free to create a new support ticket HERE.

Already registered? You can LOGIN HERE. We appreciate your business and look forward to serving you.

Astoundify Team.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Beautiful theme, I was wondering if I can set it up so that members who sign up to my site and upload their content to the backend would be able to be charged to join. And if so would it require custom coding or can I do this natively with a plugin?

Astoundify

You can limit access to the register to become a vendor/author using the https://pippinsplugins.com/restrict-content-pro-premium-content-plugin/ plugin

  • India
  • Has been a member for 4-5 years
  • Exclusive Author
  • Referred between 50 and 99 users

Hello. Great job on this item. Before i purchase it however, i need to know can i change the product grid on this page http://demo.astoundify.com/marketify/popular-items/ from 3 column to 2 column?

  • Has been a member for 0-1 years

Hi, Can I use this Theme for a non Digital Shop ? Like Trand Electronics ext…

Thank you for your support

Astoundify

It is possible when you install both the free Easy Digital Downloads plugins and the paid Simple Shipping plugin you can then sell physical products on your website.

Default-user

Thank You very much , i think i will buy this Theme with the Plugins. Best Regards

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

How can I make the main menu links text black instead of white?

Astoundify

Hey there! Thanks for purchasing one of our themes! We can’t thank you enough.

If you are looking for theme support, please REGISTER at our help desk or browse our theme resources centre which contains many detailed video tutorials and theme documentation. Once logged in, feel free to create a new support ticket HERE.

Already registered? You can LOGIN HERE. We appreciate your business and look forward to serving you.

Astoundify Team.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Is it possible to customize the product details? I would need to significantly change the product details and add a bunch of options that my vendors would need to fill out. Is that something that is built in from day one and is easy to do form the admin UI or is it something that would require some code customization.

Thanks!

Astoundify

Product details are customizable via the WordPress backend using the Frontend Submissions plugin.

You can add any type of field to the submission form, see: http://dl.dropbox.com/u/1657501/Screenshots/j38vrjn-i-n5.png

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi!

Is it possible to use a different type of view of the featured images that is uploaded by the vendors? I would like to have them shown like this: http://codecanyon.net/item/post-revolution-amazing-grid-builder-for-wp/7959204?WT.ac=category_thumb&WT.z_author=unCommons.

Would I be able to use this plugin or is it already a possible function in the theme?

Best regards, Philip

Astoundify

Hey Philip, you would need to customize the theme to achieve something like that, it doesn’t offer that type of layout “out of the box”

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