An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by olegnax

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from olegnax:

Dear Customers!

Help for all our themes is conducted through the help forum. If you encounter any problems or have questions once you purchased the theme feel free to drop us a notice at http://help.olegnax.com/

Presale questions, can be also asked via our help forum in presale thread. http://help.olegnax.com/categories/presale-questions

Work time: 10:00 – 18:00 GMT+1 Working days only (Mon – Fri)

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Why use support forum? It is organized and have search, what makes support easier and faster.

Why we don’t respond in comments section? Our support staff don’t have access to our themeforest account.

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Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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