119 comments found

Hi there, I would like to ask a few questions prior to purchase.

With the sign up for: Are you able to add your own fields? Are dropboxes available for the fields?

Ticket: Are you able to set up different tickets for different values? Are you able to set up a ‘free’ ticket, or a ‘pay on the day’ ticket?

Cheers Julie

Bebel

Hey,

there is no default way to add your own fields, also dropboxes would have to be custom coded, sorry :(

You can set up as many different events for as many venues as you want. And of course free tickets are possible :)

A few Prepurchase questions if you dont mind :)
1. Is the left side Events panel work from latest to oldest and visaversa?
2. If not, is it easy enough to adjust?
3. Does the Events on the front page auto scroll to each event? (I can see a left and right button on the top right of the posters, but they dont seem to do anything?)
4. How many events can you make on the frontpage?
5. Is the Images tab linked to each Event? Or is it all the images in the gallery?
6. Is the Where We Are tab also linked to each Event? Or is it for 1 main location?
7. Can you link the guestlist to facebook event pages?
8. Last question…how easy is it for me to link the Buy Tickets to South Africa’s main ticket system? (http://online.computicket.com – If I provide you with the API will you be willing to add it in?)

Looking forward to your feedback! :D

brokenbox

Im struggling to log into the support forum since you asked me to post there? Please email me@brokenbox.co.za

Bebel

Hey, super sorry we have some trouble with the support system. I manually added you to the group. Hope it works now! We will answer your questions in the forum asap. Please provide a link there to your site so we can have a look :)

brokenbox

Thank you

Supranu Purchased

Hello, I bought your theme there about a month. I want only registered who pay to appear in the guest lists, as well as the counter of the home page. (I guess that’s going on in the “guestlist.php” file) could you give me the code snippet to modify thank you. (c lament is translated with google translate)

Bebel

Hey man,

thanks for your purchase!

Would you mind posting your request in the support forum and maybe clarify again? We will do our best to get this sorted out for you, thanks!

Default-user
Supranu Purchased

thx

Hi, Theme Creator i looking for rather this theme or Matrix. But i have some question about the theme.

1. This 2 theme enable to translate to Chinese or compatible with WPML or others free translate plugin? I’m not familiar with POedit…. 2. Can this theme support Alipay gateway now or in future? 3. Can this theme integrate with weibo/sina/other social media except facebook,twiter,linkedin? 4. i’m amateur to wordpress and not understand the php code or css, can i handle these 2 theme by myself? 5. Paypal account must be business account? Premier account enable to use on the theme? 6. Customer enable to buy the item via moblie device?(if yes, what kind of paypal account is suitable for the payment) 8. Do i need to fill in the Paypal Application ID to the theme? 9. Only Matrix support responsive view?

Thank you, looking forward your reply.

Default-user

Hi, i mean the Event Guest List and Matrix

Bebel

Hey man,

the themes are not translation ready with those plugins, sorry! They do connect to twitter, facebook etc. For weiboo, sina and Alipay you need to do some coding work on your own as these services are not included. When handling the themes you will need experience with WordPress I am afraid. As for the PayPal account – the requirements depend on your country (normally you need a business account) only Matrix is responsive.

I have to say I am very disappointed with the lack of support and some very obvious issues with the product. There is no documentation regarding the integration with MailChimp and I can find nothing on the site that relates to mailchimp. The box where you check to add to a mailing list does nothing in relation to mailchimp.

Secondly there is a major bug where if someone tried to register twice they are able to include the same email. That second registration is completely lost because it is not captured in the list of users. This is an issue when people need to register for themselves and then a spouse (in our case).

I have used the support system and I have not received any support and it seems others have gotten the same lack of response.

Bebel

Hey,

very sorry for the bad experience :( I just dropped an email to the programmer asking to get back to you asap. This shouldn’t have happened!

Default-user

Thank you, I look forward to hearing from the programmer.

Default-user

I have still not heard from anyone regarding the open issues. Will someone please respond, otherwise I will just request a refund. This is really poor customer service and really poor documentation.

hello i need to do two things, can i edit and custom easily the sing up form? with this form can it be attached a profile picture of the guests? if not, how much it will cost to do it custom for me? thank you.

Bebel

Hey,

these features are not included, sorry.

You can ask on envatostudio.com for custom work – they have great prices over there!

Supranu Purchased

so I changed the theme that now manages the number of tickets available only to those who pay. I also add the feature so that people can choose the payment before ticket numbers they wish to purchase. If someone are interested to contact me.

Pre-sales question: does this support people purchasing multiple tickets for an event? Looks like everything I see just says single ticket.

Bebel

Hey,

only single tickets, sorry!

Default-user

Is there a plan to change this in the future? The single ticket functionality is very frustrating from a sales perspective.

Bebel

No plans at the moment, sorry :(

Hey, can I display the signed up customers?

Bebel

Hey,

thanks for your interest! No, that’s not possible, sorry!

Also, could I get a phone number instead of an email? How would that be achieved?

Bebel

Hey,

sorry that’s not possible at the moment :(

divanec Purchased

Hi to all,

have this theme options for events category?

Default-user
divanec Purchased

Have any demo version tempate? I plannig buy this template, but it important for me is feature for events archive and widget with list of upcomming events?

Default-user
divanec Purchased

DEAR, i was bought this theme, and evetns category NOT SUPORTED!!

Bebel

Sorry I think I misunderstood what exactly you were meaning :( The actual events (custom post types) do not have categories. Very sorry for the confusion. Please feel free to send a note to envato for getting your money back. This was clearly a mistake on our side.I guess I just read the comment not carefully enough. sorry :(

This theme really sux! I was hoping for support, but just get redirected to support page which doesnt allow me to register!!! I’ve submitted my email and still havent heard back from anyone…complete waist of $48!!!! :crying: :confused: :depressed: :impatient: :mad: :notfunny: :shocked: :stress:

brokenbox

Thank you for your patience and assistance. I have come right before this post based on your assistance.

again thank you.

Bebel

Sorry for the trouble you had getting support. A total mess here right now . Please feel free to use email support for quick responses for now!

brokenbox

Just emailed you. I will appreciate assistance in this matter asap please. Thankyou.

I am unable to see you demo. Can you please take a look at it? Thanks

Details: The server at wordpress.thebebel.com can’t be found, because the DNS lookup failed. DNS is the network service that translates a website’s name to its Internet address. This error is most often caused by having no connection to the Internet or a misconfigured network. It can also be caused by an unresponsive DNS server or a firewall preventing Google Chrome from accessing the network.

Bebel

Hey,

that’s so weird. I just have confirmed with a couple of my contacts in the US and none of them are having a problem with the page. Are you using a proxy server or some kind of VPN? Do you have trouble accessing the website http://thebebel.com ?

Thanks
Bebel

Default-user

Bebel, the problem was with with the Level3’s DNS. After switching to Google’s everything works fine. FYI – the followign DNS are not resolving your sites. 209.244.0.3 209.244.0.4

Bebel

Hey,

thanks for the information. We will forward this information to our host!

Cheers
Bebel

This demo is not displaying properly on mobile, can you please tell me how i can check the responsiveness? thanks

Bebel

Hey,

you have to close the themeforest buy frame on top of the page (click on the X), and the page will adapt.

Cheers!
Bebel

Bebel

Hey,

make sure you close the envato tab on top – it stops th site working on mobile!

Thanks

Please can you tell me if the background image is included in this theme?

Thanks

Bebel

Hey,

no the image is not included but can be bought on photodune :)

Thanks

Bebel

Hey,

no, images are not included in the theme. We do not have resell licenses of them :(

Cheers
Bebel

Does this theme have a Facebook/twitter share button, or how can i do this?

i want to be able to share the event on Facebook and twitter

Bebel

Hey,

you can add share buttons in the sidebar or content – no problem. There are many free plugins for that and Matrix works ust like any other WordPress theme in this regard :)

In the sign up form, there is a box that asks [Favourite drink] Will i be able to change this text to ask for tel number?

Default-user

please i need answer quick, i need to install this for a client. They need to capture telephone numbers too

Bebel
Bebel Author

Hey,

that was a missunderstanding back then: There is custom field that you can use to either ask for a favourite drink or a telephone number etc. If you want to add even more fields you would have to custom code that though :)

Default-user

ha happy! thanks :)

Hello i have some pre purchase questions:

1. It´s possible to change the hour like 22:00H an not 10:00pm ?

2. It´s possible to change the Language with the Poedit ?

3. I have try to login but everitime i want to test your demo website the login stills loading “Please Wait” ... i can not see inside how it is to subscrive.

Bebel
Bebel Author

Hey,

1. Yes, of course :)

2. Yes, of course

3. Where are you trying to login on the demo?

Cheers,
Bebel

rudor Purchased

Hi,

I just bought your theme and now i need to customize it. Here are my questions:

1) Is it possible to use a different events-manager, but show the results in your timeline? I am using http://wp-events-plugin.com/, which seems the best for my needs (recurring events,...)

2) Is it possible (and how?), to let the timeline show the title of the related events instead of the number of events. Like if there is “Grand Opening” on 1. of januar, to show “1. Januar Grand Opening” instead of “1 Januar 1 event”

Thank you

Rudi

Bebel
Bebel Author

Hey,

all questions related to the theme will be answered in the support forum by the programmer. For customizations you will have contact studio.envato.com.

Thanks

Default-user
rudor Purchased

i thought thats the support forum here? where is it then?

Bebel
Bebel Author

Hey,

there is a big button on the item’s page but you can also find the link through the support tab.

You’ll be redirected to the online knowledgebas which might be helpful already. http://help.thebebel.com/article-categories/matrix-wordpress-theme/ From there you can also sign up to the support forum: http://support.thebebel.com/

Please understand that we cannot customize the theme for you – the forum is solely for the purpose of fixing issues when using the theme, fixing bugs etc. FOr customization please contact envato.studio: http://studio.envato.com/

thanks

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