Hi, brought this theme.. i can say that i am happy with it, easy to use.. but i guess i have a problem with “Guest List”. if you go and sign in for guest list, you won`t appear in my Guest List.. is there any chance that i can fix this quick ?
Would you mind signing up in the support forums and trying to elaborate your problem with a few more details?
I have sorted out the problem, i`ve had to delete de event and create another one.. and now it works…
I have another problem now.. after i sorted out the guest list… paypal “buy now” button disappeared so whoever goes on the website and sign up for guest list.. they cannot pay by paypal.
is there any chance that you can help me with this issue ?
I am currently on holidays-could you post the request in the forum? There is a coder able to help.
I contacted you directly thru the envato profile and no answer.
I might have few questions if you could sort me out with.
I have bought the template and i am really happy with it but there are few things like :
1. Paypal Button, I would like to have a custom pay now (paypal button) customized, i have created one in my paypal account but i cannot add it on the site. (i am not a pro.) its an event page, and i would like to be able to sell one or more tickets at once and so on.
2. Events page.
I would like to add upcoming event but i don`t know the date. if i will add it on the website and leave the dates and hours blank, there will be coding all over the home page. Is there any chance that we can solve that?
Is there any chance that i can add other 2-3 songs to play one after each other ?
4. Guest List.
1 person can sign up twice with the same email address and also, when i am verifying my guest list, let`s say it shows : name , email, Paid, fav drink. Is there any chance that can show how much have they paid too?
Looking forward to hear from you soon.
still in holiday ?
now it looks that i have another problem..
Sign up for guest list does not work.. any advice ?
back home Please post your questions in the forum to get an answer, thanks
it does not work to create an account, i can make print screen so i can show you what it gives me ..
what can i do in this case? i am in really rush with it as we have an event running, and we have done a lot of advertising so people can buy tickets for the event.. its kind of urgent matter
answered in forum
Will this Theme be updated to WP 4.1?
it already is compatible with wp 4.1 – we just forgot to update the themeforest page
You don’t have permission to access /demo/matrix/ on this server.
Apache Server at wordpress.thebebel.com Port 80
yep – we are already working on it with our hosting company Seems like there were some server issues – should be up very soon, sorry for the inconvenience!
On mobile phones I cannot see how to pick other dates / events.
sorry for the late reply – we missed your comment . The mobile version is tripped down so we couldn’t fit everything on there. You can use the menu though to go to the event overview oage and see all events!
Still did not see it.
As a suggestion it would be good to have this easily seen by visitors.
If I am having a hard time finding it so will they.
What do I need to do that it shows an exact event directly on the home page without pressing on anything on the timeline?
the next upcoming event will be shown on the startpage. If you followed the help file and still have problems though, please post a request in the forum and the programmer will have a look.
First off – this is an awesome theme. I love it! Great work.
I am missing the option ‘Theme Configuration’. The server is running wordpress 4.2.2.
I am unable to modify the contact page.
Some of my other challenges may be linked to that.
Please take a look and kindly provide support to help me resolve these.
1) Event Widget: How to change the titles of the vertical elements which are by default named ‘General Info’, ‘Gallery’, ‘Location’?
2) Site Title and Tagline: my page stays at ‘Matrix I Club and House Music’ even though I customized it in the theme customization screen.
3) How to change the background colour and place an image in the background?
4) How to add music and control icons as available in the live preview?
5) How change all other page titles and taglines i.e. the standard ‘Gallery I images from our partys’ to ‘Gallery I Event Photos’?
6) Facebook Widget: I enter the correct URL to my facebook group all it shows in Chrome is a white empty box
Thanks very much for your help!
Thanks for choosing Matrix could you ease post the requests in our support forum? You might already found the answer there. If not, the programmer will get back to you asap to make sure you can use Matrix just the way it is supposed to!
Ok cool Bebel, danke dafür! I posted it in the forum. Matrix is WP 4.2.2 compatible, no?
Check out my page www.lovenation.be am almost there
Bebel, posted in the forum. phpbits replied I should contact the theme author or use the item comment section. What now????
Ok, I since learned I posted in the Envato Forum where I should have posted in Bebel’s forum Hahahaha how confusing. Glad some member on Envato sent me a link to Bebel’s support forum.
Bebel, is Matrix WP 4.2.2 compatible?
There is still no reply in the forum. I am desperate. Can you reach out to Essam please or whoever is supposed to look into it? http://support.thebebel.com/groups/matrix/forum/topic/theme-configuration-option-missing-in-dashboard/
Since yesterday I have downgraded Wordpress on my server to 4.2 and 4.1 each resulting in no change whatsoever. Configuration is still not an option.
I tested version 4.2 on my home Synology server at home and the option Theme Configuration was available! That is great good news and bad news because obviously my page is not on my home server.
Hey man – I reached out to Essam to lend you a hand Sorry for the inconvenience
Bebel, after people buy a ticket and receive a barcode and then people can do scan at the front door? Can you do? Thanks
that’s not possible at the moment, sorry
Bebel, I feel absolutely left alone with the issue I have with your theme. It is not fully functional on the WP 4.2.2 . Using any of the default themes the options I need become available but disappear when Matrix is activated. A theme (compatibility) issue?
Anyhow, I have taken all the steps I was supposed to and you advised me including posting on this forum you shared all to no avail.
At this point I am helpless and frustrated that I have paid money for something that is not working for me and I would like to know what you are going to do about it?
Ich finde es echt vollkommen unakzeptabel für mich keine Antwort im Forum zu bekommen.
I’m very sorry for the bad customer experience. The programmer of the theme who is also responsible for support is currently not reachable. I asked him again to look into this for you so you get your money worth. If you don’t get a reply soon you may ask Envato to get your money back (they can do that for you).
This really rarely happens as we usually can give proper support in time. Really sorry for the current situation.
Hi Bebel, thanks so much for your reply. I can only imagine the difficulty this presents to your business since there seems to be a disconnect internally. You are very forthcoming which I appreciate. I need a running website and event management, I have commitments.
I can wait a little longer,one week perhaps. How long is ‘soon’, when should I stop waiting? In that week I expect to see some serious commitment and efforts from your programmers side to fix my issue.
the programmer just answered you in the forums. Please feel free to send me login details so I can assist you further!
Thank you very much for your understanding!
Hi, I messaged you through your profile and I just realized that those details won’t help you as you don’t have access to my hosting company’s space as the login I gave you is for the wordpress installation on there.
I don’t understand what login details to which website do you want from me? Thanks.
Hey, we found the problem and wrote you in the forum
Yesssssssssssss, guys, it works!
Thank you. Am so pleased and happy.
Bebel, can you please add an external link to Buy ticket booking button? it meant people can buy ticket from other site if an event has multiple prices ( normal, vip, platinum)
you can just add it to your item description page
but if they click sign up and then they see Paypal payment, i want at admin has option ( can be pay at paypal or external link like eventbrite, stickyticket website)
That’s custom coding work that we cannot provide I am afraid But ask over at studio.envato.com for customization
PRE SALE QUESTION
Is it possible that users can publish their events ?
Your theme is very good but it would be nice that people can directly publish their events in front.
It is possible or not?
Hey, sadly that’s not possible BUT we are working on a theme that has this feature
This theme supports members page ?
Hey-there is no such feature at the moment, sorry
I tried to sign up for support though it is asking my for an activation key. Also I assumed when I installed the site it would look like the demo. How can I get the demo site and just switch out the items (events and photos)
thank you for your purchase. Please read these instructions on how to sign up for the forum:
Please also take a look at the support files here: http://help.thebebel.com/article-categories/matrix-wordpress-theme/
There is a xml file included to add demo content to your site. You can import it thorug “Settings – Import”.
Oh and where can i find the background slider images to the demo site
please see other comment on how to get in the support forum. If you still have trouble signing up, please send a message through our profile page http://themeforest.net/user/bebel and we will add you manually.
I need help with the guestlist signup and I don’t know how to post in the support forum or send a private message
where can I find the change log from the las updates?
unfortunately we don’t have a changelog for this item since we only fixed bugs that should also keep every install working without issues. Sorry for that, I know a changelog would be helpful. If you have a specific question feel free to post in the forum and our programmer will lend you a hand!
Looking at this for an event I have coming up where there are 3 separate timeslots to book into on one day. I like the timeline down the left on the desktop view but when it runs on tablet/phone this seems to disappear and I can’t find a quick easy way to look at the other events (on your live preview site this is)
am i missing something on the responsive versions?
sorry for the late reply. The only way to show more than one event you would have to make the ecent overview page the default homepage. The timeline on the right disappears on mobile (simply not enough space).
Hope that helps,
Hi, i have purchase your beautiful template for create a site of event in a theatre… One question, in visualization of photo of event there is an effect that make a random flash on photo… In my installation no Why ? Where i have mistake ? Can you help me ? Thank’s Stef
Hi, i have solve this problem ( i don’t know how ) but now is ok… But i have another question… When the client sign up to event insert his mail. Good but after nothing happen… Client don’t received a confirm for his subscription and i don’t received the subscription… Is normal ? And another question… You say that template is responsive but if i see on my ipad i don’t see the timeline on left.. Thank’s for all Stef
thank you very much for your purchase! Please be so kind and sign up for the support forum – we will answer all your question over there – you might be able to see you questions answered before!
As for the emails: Make sure to set everything up properly in the backend (see the documentation). As for the timeline: Since the screen space is so much less on pads and phones we had to take the timeline out.
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