110 comments found

I created an account on support forum to get help but it looks like the matrix forum is invite only. I tried to sign up and get asked for a license but I can’t even find where the license is. Download page from envato does not show a license certificate link where I can download a text file.

Can I get some help please?

Bebel

Hey,

when you go to your download page – click on the big “download button”. You can chose to download the theme only, all files (that includes the help files) and the liscense certificate

I hope that helps

I just bought this theme and it looks NOTHING like the demo.. which is the main reason I purchased it. So how do we get it to look like the demo?

Bebel

Hi,

the sample content can be found in the download folder “allfiles”. This folder contains another folder called “sample content”. In there you can find a so called xml file. In the wordpress backend go to “Tools” – “import” (not “settings” – sorry). Click on “WordPress” You can now import the XML file with some dummy content. Please keep in mind that the xml does not come with the images you see in the preview. These are copyrighted so you have to purchase a license to use them. We can not offer this as a license for each image for each customer would greatly exceed the price of the item.

Also in the folder “allfiles” you find a folder called “documentation”. This folder contains a file called “index.html”. Open this file with your browser (chrome, safari, frirefox etc) to see the help file with the videos.

Hope that helps :)

Default-user

Thanks for your patience and taking the time to reply. But I don’t have the time.. can I pay someone a fee to just set it up the way I’d like it setup?

Bebel

Hey, you can! You can try microlancer.com or https://www.tweaky.com. It’s queit cheap and fast :)

Hello,

I have followed your instructions precisely to try and create a blog page, but it does not seem to work. Can you please help? Our site is: http://s6566.p10.sites.pressdns.com/rugby/

Thanks.

Bebel

Hey,

for technical support for this theme, please register at our support forums: http://support.thebebel.com/

Thanks
Bebel

Hello, On the timeline, instead of it listing the date of the event, can I have it list the title of the event? Basically can I customize the timeline text for each event on the homepage? For example instead of August 30, 2014 Thursday can I have it say “Alpha Ball Event, Aug 30.” And instead of it saying how many events can I have it say something else? For example instead of “1 Event” can I have it say “Starts at 8:00pm”?

Thanks!

Bebel

Hey,

this is not a default feature I am afraid – you would have to do some custom coding to archive that. If you post yourrequest on the forum after purchase, our programmer might be able to help you though! :-)

Thanks!

Default-user

Hello, how much would it cost to have your programmer look into this for me?

Bebel

I can’t tell you as this depends of course on the time spent to make this change. You can always go to envatos microlancer to ask for a price. If its very easy our programmer can do that for free.

You would have to post a request on the forum after pruchase.

Cheers Bebel

I also created an account on support forum to get help and found matrix forum is invite only. I tried to sign up and get asked for a license but I can’t even find where the license is either. I also see that the Download page from envato does not show a license certificate link where I can download a text file.

I found that when I downloaded “all files” (that includes the help files) BUT does not include the license certificate. So that’s an issue. :( where can I find it? I can email you my invoice can u email me an ID that works ?

Can I get some help please?

Bebel

Hey,

sorry for the trouble :(

Click on your name on the top right of the site (next to your balance). Chose “Dwnloads” from the dropdown. Find our item. Click on the big download button and chose “license certificate & purchase code” :-)

Hope that helps Bebel

Hi

I’m interested in purchasing this theme but would like to know if the tabs on the left side are customisable and I can change, add or remove them?

Thanks

Bebel

Hey,

if you chose not to put any content in any it won’t be shown :)

Cheers

Bebel

Hello, The Paypal intigration is not working on the Matrix theme I purchased. Also the Music integration and the “Find us on Facebook” isn’t working either. Please help me to fix, I have to go LIVE today. Thanks!

Bebel

Hey,

could you post a support request in the forums please? I am sure we can fix this – as it worked for others as well ;-) Please provide a link to your site also.

Did you take a look at the help file to set everything up?

Thanks

Bebel

Default-user

I just posted it on there, please help me get some help ASAP! Thanks!

Hello, I have created 3 events that we are having on the same day but they will not all show up on the left side of the home page. Please help me fix this.

Bebel

Hey,

could you send me a link to your site and also post this in the support forum?

I am sure we can help you :-)

Thank!

Default-user

Hello, You keep asking me to post on the support forum and I have and still no response for hours upon hours. Please help!

My site is http://tialphaball.net

Bebel

Hey,

I checked the forum and the programmer answered you and asked where to find your wordpress install. :-)

We can not take a look at your site – that’s the problem. The link you provide leads to a page saying “his Web page parked FREE courtesy of Computech Web” We cannot find a wordpress install/the theme on there so we can not help :-(

We give support as fast as possible but it can take 1 or 2 days to get back with a solution. We can not support within hours – if we would do that we would have sell themes for a whole lot more.

Please make sure you read the documentation, watched the help videos and also look in the forum if anyone had the same problems as you.

Also: Make sure you have the appropriate PayPal permissions. You have to have a sellers account in Paypal (in many countries) If you do not have that you need to register it first.

Hello, How do I make it so that all 3 events that I have created show up on the left side (timeline) of the website? Right now it only shows 1 event although I have created 3 events. All 3 events are on the same day at the same time, it should all show up on the left side. Please show me how to fix this. Also please show me up to fix the Paypal integration so it works. Right now it takes me to a blank page when I try it. I have posted my concerns on the forum and no one has helped me. Any help you can provide will be very helpful! Thanks.

Bebel

Hey,

thanks for your purchase – our support will get back to you in the forums.

Thanks

Bebel

Hello, 1. Can there be a different payment gateway integrated to the theme. 2. Can a new currency be added and made as default. 3. Can events be classified into cities and the choice of city available on top menu bar.

Bebel

Hi

Thanks for your interest in Matrix!

We only feature PayPal as a payment method at the moment I am afraid. As for the events you could use different categories and name them after the cities and then add these categories in the menu bar.

Hope that helps :)

Bebel

Default-user

when i cheked the mobile version – the left side bar with dates are not appearing; also in some mobiles page is not opening correctly.. can these issues be sorted after purchasing..

Bebel

Hey,

yes the left bar is not showing because it wouldn’t fit on every screen – one has to use the normal overview page. Which pages are not opening correctly? If we find a bug we will fix it of course!

Cheers

Bebel

Hi, I’m just wondering if the data entry has customizable fields? As in, could I collect their name, age, date of birth and any other information I would like when they pay? Or am I limited to name and email address?

Bebel

Hi,

no there is no such option at the moment – you have to add fields by yourself I’m afraid.

Thanks

Bebel

Hello, I try the support through the forum but y posting is still pending and there is no response… my question is about the music. it seems that the music restart every time we change the page. 1. do we have the option to have continuous music. 2. can we play a playlist of several music Thanks Chris

Bebel

Hi,

sorry for the trouble with the support forum. The music only works per page and without a playlist I am afraid. But if you want to have a more profounf music feature you might want to consider a specific plugin for that use. There are quiet a few free and premium plugin that allow you to have a sophisticated music solution.

I hope that helps,

Thanks

Bebel

i purchased your theme and tried to upload wp super cache which caused conflict? what “wordpress cache plugin” works with this theme?

Bebel

Hi,

We didn’t test it with a specific plugin (just too many out there :O) You might want to ask in the support forum of that plugin if there is something special required by the theme to work with it. We coded Matrix with best practice code in mind so that it normally should work with modern plugins.

Thanks

Bebel

Hi,

i love that theme, i would like to know if there is a way to change timeline’s direction. now my last event is on top, but i would like to see next event on top and later events down.

i cant find anything about changing Asc or Desc Dates in Timeline.

thank you very much :)

best erik

Bebel

Hey

thanks for your purchase! There is no Option that allowes that from the start. But if you post a request in our Support Forum, the programmer might be able to lend a Hand :)

Thanks

Bebel

I bought the Matrix Theme and subscribe the forum but i didn’t receive any answer from you support team.

What can i do for fix some bugs on this theme ?

thank you

best regards

Bebel

Hey,

the programmer will answer you asap – I send him a reminder. According to workload it might take longer sometimes but I hope to have this resolved for you soon

Thanks

Bebel

would have a button for the person buying tickets from another site places a link

brancodesign

I do resales of tickets for a site that pays me commission, would people sign up on my website, so people sign up, it would have a link to redirect to the ticket purchase through a link.

Bebel

Mmmh no I don’t think that’s possible by default – that would require some serious custom coding I guess, sorry :)

Bebel

I just realise: why not just adverstise the event through Matrix and then send the people to you partner site via a link in the description? I think there is also a solution discussed on the forums on how to redirect people from the purchase button directly.

Hi,

I am intrested in purchasing this theme. Is there the possibilty to show the next 3 events on the frontpage next to each other?

thank you

Bebel

Hey,

glad you like the theme! There is no option like that I am afraid though :(

Default-user

Is it difficult to implent that feature?

Bebel

Hey,

this might depend on your coding knowledge. If you are good with php and html / css, it won’t take that long maybe. :)

However, you will have to completely recode the homepage.

Cheers
Bebel

Hi,

i purchased theme and from one day to another i got a problem.

On event page (archive-event.php and normal site as event) my timeline is not in correct position, when i press 2nd page on events the timeline is again in normal place.

another problem is: when i activate “show timeline only on homepage” it doesnt show up anymore.

any suggestions about that?

i re-installed theme already but doesnt take effect, so i expect some layout configs are written in sql database?!

Bebel

Hey,

sorry for the trouble! Could you post this problem on the forum please and also sent a link to your site so we can see it “live”? That would help us finding the problem :)

Thanks

Bebel

is it possible to remove the “see all” link included in the timeline of events bar and only four event posted or whatever number of events? Or, if not possible to remove, is it possible to make that link “more seo friendly”?

Bebel

Hey,

Sure, you can remove the link. In footer.php, remove lines 168 – 171:

        <a href="<?php echo home_url().">" class="seeall"><?php _e( 'See all', 'Matrix' ) ?><span class="dayl" /></a>
    

This will remove the link.
How would you make the link more SEO friendly?

Thanks
Bebel

Default-user
If you checkout the link on my site: http://taobeachtickets.com/?post_type=events

In regards to the “see all” events link, the ””?” and the ”_” (underscore) are not seo friendly according to google. Which is why Im thinking about removing the “see all” from the homepage, unless you have any suggestions to change the actual link??? Also, do you have idea when possibly you might release update for ticket purchase feature – instead it being paypal, I was hoping to use miscellaneous ticket selling websites so I was hoping that I could swap out paypal or web url instead??? And by the way, awesome site template!!!!!

Bebel

Sorry for the late reply. Your comment must have fallen between the pages!

The problem with the link you are having is not a problem of the theme. You should activate the permalink functionality of wordpress and the theme should render the correct links.

We will consider your tips in a future update!

And, thanks for the warm words :)

Thanks
Bebel

If I use this theme, is it possible to change what the default homepage is? Say if I do not want visitors to see the events first as shown in the demo?

Bebel

Hi,

you can chose any page to show first in the wordpress backend defualt settings :)

by
by
by
by
by
by