An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by pixel-art-inc
They will respond to buyers' questions via their own support system.Go to item support
Additional information from pixel-art-inc:
Faced a problem? No worries – our premium class customer support service is always ready to help you.Support for my items includes:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- Customization and installation services
- Support for third party software and plug-ins
- Adding any extra feature that is not the part of item
We’re in GMT +5 and we aim to answer all questions within 24 hours in weekdays. Please note that the fastest way to obtain support is to submit a request via our online Help Desk: http://pixelartsupport.ticksy.com/.
Requests received via ThemeForest comments and personal messages or email can be not addressed at all!
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
- Exclusive Author
- Has been a member for 1-2 years
- Referred between 1 and 9 users
- Bought between 1 and 9 items
- Sold between 50 000 and 100 000 dollars
|Created||2 August 13|
|Last Update||8 August 13|
|Compatible Browsers||IE8, IE9, IE10, Firefox, Safari, Opera, Chrome|
|Compatible With||Bootstrap 2.3.x, Bootstrap 2.2.2, Bootstrap 2.2.1|
|ThemeForest Files Included||Layered PNG, Layered PSD, HTML Files, CSS Files, JS Files, PSD|
|Tags||bootstrap, cart, checkout, clothing, ecommerce, fashion, online-store, products, responsive, retail, shop, shopping, store|