Sara_p

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4096 comments found.

Hi

My footer columns are stacking above one another? Any idea why?

Website is http://www.tower-audio.co.uk/

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page (http://support.yithemes.com/home) open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

hi im working with this theme for a friend – seems there is a bug when using Samsung S5 with latest software, it gets error when going to paypal from shop

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page (http://support.yithemes.com/home) open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

Hello Sara_p! I recently updated my Maya Shop Theme on Friday and today, when I came into work, I got an email from Sucuri who scans our website for malware. They think they have found malware detected in the mayashop theme files on my computer. There appears to be a sendemail.php they think is the malware file….I will be happy to give you more information and send you a screen shot of the file path for you.

Can you also let me know if this is something you are aware of and are working on fixing or if this is something new? Thank for your support! -Andrea

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page (http://support.yithemes.com/home) open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

ideance

ideance Purchased

So what’s up with the LayerSlider plugin? Why you won’t support it anymore. We purchased the original theme including this plugin / feature so it’s common sense to have it included in the bundle without requesting additional moneys (premium support). Are 10k of sales for this theme too low for you to continue support and need additional money by requesting premium support? What’s next? WooCommerce?

We still include and update the Layer Slider plugin. We just moved the slider in the external plugin folder of the theme, you need only to install it to use the slider :)

Hi, i am not able to edit the layer slider anymore, when i try to click on “this page ” to set the slider i get the error “You do not have sufficient permissions to access this page.” Can you help me please?

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page (http://support.yithemes.com/home) open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

Is the latest update compatible with Woocommerce 2.4.2?

in the next 2-3 days we will send an update of this theme to make it compatible with the last release of woo commerce :)

fta354

fta354 Purchased

Hi,

I am trying to download YITH WooCommerce Colors and Labels Variations plugin and I am getting.

“An error occurred while installing YITH WooCommerce Colors and Labels Variations: Download failed. A valid URL was not provided..”

I was able to download all the other plugins was wondering if you can maybe take a look at the link I think it is broken.

Please add support for WooCommerce Version 2.4.4. It has problem with variations.

we are working on this, but this is the reason we suggest ever to wait before to update woo commerce and before to update CHECK if the theme is compatible. Because when WooCoomerce releases an update we need TIME and WORK to fix compatibility issues.

When will be update of theme, to be compatible with WooCommerce version 2.4.4.

Product list page is all messed up, variations on admin are stuck. And few other things.

When we can expect update? I think this is urgent fix

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page (http://support.yithemes.com/home) open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

I just updated my MayaShop to your latest version, July 31, 2015. Prices are not showing on my product detail pages. I checked and have this set to YES on the Theme Options/Shop section. An example page is https://www.needleartsknitting.com/knitting/product/aspen-leaf-shawl/ Thanks for your help. Marsha White

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page (http://support.yithemes.com/home) open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

Thank you! I can certainly understand the complications of keeping up with WooCommerce changes. I reverted back to a previous version of MayaShop and my prices display fine (and I have the new WooCommerce 4.2.4 installed). Will update with the next MayaShop and the product issues are fixed.

thank you for understanding

seaus

seaus Purchased

Any time frame on theme update for Wordpress 4.3? WooCommerce 2.4.4 or (since Woo seems to be coming out with updates every 3 days 2.4.__ whatever)

We are currently working on it and we will release it very soon.

20 hrs and my ticket hasn’t been assigned to an agent yet. Tell me is there more information about installing an older version of Woocommerce 2.13.11 (compatible with your version of Mayashop)?

Can you provide me your ticket id please? thanks

jmoreno97

jmoreno97 Purchased

Hi,

Recently i updated my theme and after that i noticed that My-account page before log in looks fine the page (My account) but after i log in does not show any more the footer, user data, neither the product list my page is: http://www.fashionmexico.mx/my-account/

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page (http://support.yithemes.com/home) open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

why are you not supporting the layerslider anymore? it was paid for when purchasing this theme and it sits on the homepage of every site that uses it.

i can’t really understand why themeforest would remove it and 1. not inform buyers and 2. not let your support team know because when i opened a ticket, i was told i must have installed the update wrong????

this is really really wrong and unfair of you to do. i am sure i am not the only customer who is upset about this decision. this needs to be fixed immediately.

stacey

We not removed the slider, you can find it in the external Plugins folder of the theme. :)

I just updated to your Aug 22 MayaShop version, and now on my products pages, the tabs are all missing (I use the plugin Tab Manager). I tried to submit a ticket at http://support.yithemes.com/requests/new, but when I click on the Submit button, nothing happens. I (once again) went back to a previous version of MayaShop, so my business can still function. Guessing the latest changes to Woo are causing you quite a bit of work/frustration. Please let me know how to get this info to yithemes. Thanks! Marsha

Please send me a message to support[at]yithemes.com and if you can send us your credentials so we can check the issue in your site. thanks

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