3960 comments found

Hi

When adding products to the cart I can not click through to the checkout using the basket at the top or the link in the checkout box that displays after adding a product to the cart.

My domain is http://chiltonaquatics.co.uk/

Id be grateful for a solution as I have had to add a Checkout link to the drop down menu which is not user friendly.

Thanks, Brad

Sara_p

Hi, please open a ticket in our support desk and ask this to our developers. This is a technical question and i can’t help you here :)

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain what do you need. thanks

markpr17 Purchased

just submitted ticket #50509

we are having really bad issues since the maya update and are losing customers, who keep emailing us to explain the same issue, we think all the issues stem from one part of maya

Sara_p

replied and marked the ticket with high priority.

Default-user
markpr17 Purchased

sara

Can I get an update on this please, whilst I notice the team have looked at site and logged in, all I have been told it is a possible issue with WP with regards to the html showing in excerpts

to be honest this is more annoying as this is untrue, WP team state it is a theme issue and are amazed your tech would even state this, as do other developers.

so with all the current issues introduced with update that did not exist prior to updating I am getting rather perplexed with the theme

Issues -

Banner at top of admin – I want it removed

Lightbox shortcode not working

Lightbox in woocommerce images stopped working (I had to buy a plugin to keep it working to avoid lost customers)

HTML in excerpts showing

this is not good and we will lose our customers very soon, at the moment I cannot recommend this theme

thanks

Sara_p

Please ask for a refund. thanks.

What payment gateway does your theme uses? Is it included or not? How easy or hard to integrate with this theme?

Sara_p

Mayashop use the woo commerce plugin so i suggest you to check the woo commerce documentation to understand how it works and the features you can use. The default payment methods are paypal, google checkout, bank transfer, cash on delivery. You can add extra payment options but you have to purchase the woo commerce extensions.

Tempoo1 Purchased

Hi!

Does this theme have “install demo content”?

Hi, How do I insert these, on the frontpage like you have in the demo: NEW ARRIVALS ON MAYA’S SHOP BEST SELLERS OF THE MONTH

I really can’t figure out. Its driving me crazy.

Sara_p

send me a message to support[at]yithemes.com, thanks.

Default-user

A message is send. Thank you. :)

Sara_p

Got it, but please open a ticket in our support desk and ask this to our developers. This is a technical question and i can’t help you here :)

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain what do you need. thanks

nanotubo Purchased

Hi,

is it compatible with Woocommerce 2.2.x?

Thanks.

Sara_p

yes

Dean_nz Purchased

Potential buyers should know that support is a joke. You have to wait days – sometimes a week or more for support. I have two tickets open and have heard nothing for five days now! So if your site crashes – don’t expect help from this company quickly.

Sara_p

I’m sorry to read your feedback, usually we reply in max 24 hrs. 5 days without a reply is very strange, can you provide me your ticket id please? i will ask to my developer to check asap. thanks

Default-user
Dean_nz Purchased

Hi Sara – the tickets are #50531 and #50532 both are now 6 days with no help. I also have another ticket #50860 which is almost at a day now but I didn’t mention that in my original post as I thought it would be unreasonable not to wait a little longer for help on that one.

Sara_p

Replied to both tickets.

Only one of your shortcodes for the frontpage works? And your sidebars for the productsites dosent work either?

Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

jmoreno97 Purchased

Hi, I have an issue adding new customer on my site, how can i solve it?

Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

markpr17 Purchased

Hello

Can I get an update on ticket 50509 please

the last time anyone contacted me was on the 14th

thanks

Sara_p

replied, please check your ticket, we marked is as “urgent”

markpr17 Purchased

Sara

on your demo pages some of the shortcodes don’t work, the same ones we are having issues with

so its not good for sales for your demo not to work

Sara_p

So you are talking about room09 and not maya shop…

Default-user
markpr17 Purchased

its the same issue as mine in maya, but i thought i would be kind enough to inform you :)

Sara_p

thanks for reporting, we will check.

How do i make the ’’SHOP BY’’ menu and the site: http://preview.yithemes.com/maya/shop/ ??
Sara_p

We explain this in the theme documentation (megamenu section) or you can watch this videotutorial:

http://www.yourinspirationweb.com/tf/support/maya/Menu/Menu.html
soumiahm Purchased

Hi, Thanks for the great theme! I have a small issue: when I changed the logo in admin —> appearance --> Theme options the logo changes in all pages but not in the home page! I have cleared the cache but the logo still doesn’t change in the homepage (Landeva.com). Thanks.

Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

How do you setup the shoppage with sidebar and all that stuff? I haven’t access to your video tutorials. And your documention.

Sara_p

Why you don’t have access to videotutorials and support desk?

markpr17 Purchased

Sara

Can i have my money back please, this theme has a few issues which appear the support cannot fix, they are having continual issues just logging into to my server with simple FTP details, they tell me my server is not available, we checked it is OK

we were first told it was WP issue, WP deny this and state theme issues cause the problems we highlight

now I am being told to read support policy, what kind of support team do you have ?

under EU law software is covered under the sale of goods act

VERY UNHAPPY

Sara_p

markpr, you are asking for a refund in the last 2 months. I already said you “yes please ask for a refund to themeforest” because it seems you are the only customer that find 10000 isssues every time we make a theme update. We can’t provide a direct refund to you, but you can ask it to themeforest and when they will ask us if we agree to refund you we will reply “yes!”.

thanks.

Default-user
markpr17 Purchased

Sara

First I am not only customer with the issues, if you care to look through the comments there are a few customers saying the lightbox no longer works

I also dislike being told untruths from tech support, such as it is WP issue, or we cant login, your server has problem etc, it appears to me the tech support are having their own issues if they cannot login to ftp when we have tested their login details on different computers and were able to login

it is the lack of fix and accusations which is annoying me, you sell a product and the tech support appears to me to very poor, support is an important part of selling products and reflects on the companies ability to survive, many large corporations have failed because their customer support lacked.

this is exactly why i did not want to go through the support ticket as it really is very poor, however you repeatedly told me to submit a ticket, eventually I did and look where we are, we are all angry because 11 days has passed and still no fix and tech support making excuses, we have lost sales, we had to buy another plugin just to make the lightbox on the products work because it stopped working when we upgraded theme.

The issues only came with this update, the theme worked OK prior after we had to fix issues ourselves

and I do not make stupid statements of 10000 issues, this again is untrue and very very poor reply to a customer.

I will be speaking with envato regarding your support and putrid reply to a customer, you have insulted me with the statement you made, as you have attempted to try and make a fool of me (10000 issues what utter rubbish)

Sara_p

Ok thanks ;)

decofleur Purchased

Hi! first of all, I want to say that I love this theme!!

One thing I’m having trouble with is that the column shortcodes in the documentation don’t seem to be working. I typed them in both visual and html editors, no dice.

Maybe there’s a plug-in I can install instead? I installed this one http://www.codepresshq.com/wordpress-plugins/shortcode-columns/

but it makes columns with no spaces in between. Thus, the text is squished right up to the other block of text and it looks really bad.

Thanks!

Sara_p

You don’t need to install a plugin to use the columns shortcode.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

albysoo Purchased

I have lost my “shopping cart” icon? what do I have to do to add it back on? this is my link

www.homberto.com

Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

lwolfe63 Purchased

I am getting several errors related to WishList – my client’s site is broken.

Warning: session_start(): Cannot send session cookie – headers already sent by (output started at /home/angelsd/public_html/wp-includes/bookmark.php:437) in /home/angelsd/public_html/wp-content/themes/maya/inc/yith_wishlist/class.yith-wcwl.php on line 54

Warning: session_start(): Cannot send session cache limiter – headers already sent (output started at /home/angelsd/public_html/wp-includes/bookmark.php:437) in /home/angelsd/public_html/wp-content/themes/maya/inc/yith_wishlist/class.yith-wcwl.php on line 54

Warning: Cannot modify header information – headers already sent by (output started at /home/angelsd/public_html/wp-includes/bookmark.php:437) in /home/angelsd/public_html/wp-content/plugins/woocommerce/classes/class-wc-session-handler.php on line 63

This is urgent as my client’s site is down. www.angelsdreamgiftbaskets.com. I have seen several other people have the same issue but a resolution tot he problem is never posted.

Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

Salve vorrei chiedere se il template e disponibile in lingua italiano,con tutti contenuti demo. GRAZIE

mewigo Purchased

Is it planed to bring a WP 4.1 Update of this theme in near future?

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