3916 comments found

Sara – You still have vulnerabilities in your code. I updated everything 3 days ago and we got the evex.php file placed on the site yesterday as Mark did.

“markpr17 PURCHASED 2 months ago yes, we had someone upload evex.php and change index.php, we cleaned it up , changed passwords etc, the only issue we could find was the theme”

Is this going to be fixed or do I have to rebuild the site with another theme?

Yes, I did purchase Maya nearly 3 years ago from ThemeForest for a client.

Default-user

Several points: I AM running the latest version of WP – I installed 4.0.1 on 20/11/14 – The day it came out! I AM running the latest version of MayaShop As I said, several times – I update EVERYTHING twice a week, without fail. I run over 50 sites for clients and have MainWP update everything. I also run daily backups.

So let’s avoid the inference that I am an idiot running old versions.

Of course a new install will be lovely and shiny. THAT is obvious. I agree it is a nice theme – that was why my client chose it. Of course it will be uncompromised – It’s a new install.

The vulnerability remains in a new install. If a 4 day old updated version gets hit, then you are exposed.

John – Wordpress 4.0.1 came out nearly 3 weeks ago – It should have been updated THEN, not now.

Sara STILL has not admitted the vulnerability or given ANY details of Fixes or dates when fixes were done.

FYI Honey and Skyclerk themes are also suffering the same issues currently.

Default-user

You keep claiming it’s our fault Sara – NO other site I run has this issue.

Lixation, Mark and Myself all say the same thing yet you say: – You are running old versions – You didn’t clean it – You didn’t update it – You are not running security.

Always trying to move the blame to us.

I can only speak for myself but NO WordPress, Plugin or Theme is more than 4 days old on my sites. I even used to update daily in 2013. I have never been more than 7 days behind i updating to a new release.

I have 10 security plugins on my sites – This customer has 6. Yet again, John (of the outdated WordPress fame) assumes, like you, that everyone else is stupid enough to have no security.

Where is the email from you to say ‘Clean the theme’?

Where are these cleaning instructions – On a forum, hidden away. Sorry, but I have a life and spending every day on designer’s forums is not what I do. You got something this vital – You email ALL users immediately, you DON’T put up a 200 word blog on some obscure forum and hope the World will rush to read it on a blog they’ve hardly heard of (There are other designers out there and we buy their stuff too 55 sites x 25 plugins = 1375 blogs to read)

An update is supposed to fix issues – NO other theme, WordPress or plugin suggests ‘Cleaning’ – Is this some designer jargon?.

How did this get ‘Dirty’? What is ‘Dirty’? How do I know when it is dirty? How do I know it needs cleaning? What do I clean it with?

What a load of nonsense.

You say you are sure the theme is stable NOW – So it was unstable before or you didn’t bother to check it? THAT’s reassuring – NOT

I have been in IT for over 40 years and NEVER seen ‘cleaning’ instructions for code. It is either replaced with an updated version or patched, not cleaned with a mop and bucket.

You quote a new install by John (who was running an outdated version of WordPress) as ‘Proof’ the theme is ok. Of course it was OK – It was new, just out of the packet!

Gimme a break from this designer BS – It’s beyond silly. If your coding was as full of holes as your arguments we’d all be in serious trouble.

Themes are getting compromised – It’s a new phase in the Web’s development. Developers and coders need to spend time and effort on this immediately and stop denying the facts.

Sara_p

Another customer replied you:

I want to elaborate on what grumblenzATgmail was saying. No it was not a new install. We managed sites for several dozen customers. The site was up for 1.5 years. And jumping onto each plugin/theme as soon as they come out is not wise IMHO. In working on hundreds of wordpress sites, I know from experience that some plugin version do not play well with other wp-core/plugins/themes/etc. And to update them constantly would be a full time job.

The site I originally referenced actually was hacked. The offender uploaded webORB, a file manager that allows them unrestricted access as the user that the site is installed as. Hopefully you run each site as different user…

But my security software alerted me that a file was uploaded to wordpress’s upload directory. Within minutes of it getting installed, I removed it. Fortunately I had prevented execution of any php files in my upload directory through the use of .htaccess (actually it was running on nginx, but the concept is the same). see http://www.wpbeginner.com/wp-tutorials/how-to-disable-php-execution-in-certain-wordpress-directories/ ( I just googled it for this response)

If your site is hacked I would removed the entire wordpress install with the exception of the wp-content directory, and install a fresh version of WordPress. Also you should ensure that they did not inject any hidden BS into the database. If they did, then you should either clean it, or restore the database from sometime prior to the intrusion.

Next, ensure that there aren’t any php/js/shell or other executables in the wp-content directory.

I hope you get it all straightened out. Good luck

If you open a ticket in our support desk my developer can help you to clean your site. Provide me your ticket id so we can help you asap.

thanks.

Hey Everybody, we have a problem with our woo-shop on the mayatheme. because the pages “shop” and also “user acccount” are not aviable and we get a 404 errorcode, when we try to test log in or buy an item. We have updated maya but without succes, the problem stays. So what cause this problem?

Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

Just performed the upgrade to latest version. I backed up everything, INCLUDING the database. Moved the old /wp-content/theme/maya out of the way. unzipped the new file.

Logged in and performed the required db upgrade. Upgraded every plugin/and Wordpress to 4.0.1.

It all went PERFECT!..

For all those folks that are complaining about the vulnerability, you should utilize security software and monitor your site. Vulnerabilities happen. It is not intentional. I am certain that the developers try very hard to avoid such issues.

Lets take for example the heartbleed bug. That software “SSL” was out there for a number of years and the install base was in the millions. Yet a “Vulnerability” was found.

I have no association to these devs, nor the company other than being a customer of theirs. I have opened up help tickets with them, and they have promptly addressed them. So they get TWO THUMBS UP from me!

Sara_p

Wow, i can say THANK YOU SO MUCH for your great feedback. I hope other customers read it :)

Default-user

Your Welcome Sara.

I want to elaborate on what grumblenzATgmail was saying. No it was not a new install. We managed sites for several dozen customers. The site was up for 1.5 years. And jumping onto each plugin/theme as soon as they come out is not wise IMHO. In working on hundreds of wordpress sites, I know from experience that some plugin version do not play well with other wp-core/plugins/themes/etc. And to update them constantly would be a full time job.

The site I originally referenced actually was hacked. The offender uploaded webORB, a file manager that allows them unrestricted access as the user that the site is installed as. Hopefully you run each site as different user…

But my security software alerted me that a file was uploaded to wordpress’s upload directory. Within minutes of it getting installed, I removed it. Fortunately I had prevented execution of any php files in my upload directory through the use of .htaccess (actually it was running on nginx, but the concept is the same). see http://www.wpbeginner.com/wp-tutorials/how-to-disable-php-execution-in-certain-wordpress-directories/ ( I just googled it for this response)

If your site is hacked I would removed the entire wordpress install with the exception of the wp-content directory, and install a fresh version of WordPress. Also you should ensure that they did not inject any hidden BS into the database. If they did, then you should either clean it, or restore the database from sometime prior to the intrusion.

Next, ensure that there aren’t any php/js/shell or other executables in the wp-content directory.

I hope you get it all straightened out. Good luck.

lixation Purchased

Do you have a shortcode to add another Add To Cart button inside a page. I tried the suggested Woocommerce code but it breaks my footer and doesn’t look anything like my current button.

Please don’t make me open a support ticket. I think I’ll top myself if I have to use that support again!

It’s also sad to read that you have another vulnerability issue. I was hacked twice on this theme in the last 2 months, and most recently my site was flagged and excluded from the serps by google. Having paid to have the site cleaned, I now read above you have another problem. Why haven’t I been emailed about this?

Sara_p

Just talked with my developer. If you open a ticket (and provide me the id) he will provide you the fix :)

Default-user
lixation Purchased

Hi, thanks. ID #49129. Cheers

Sara_p

Fixed :)

Hi, I want to remove “product description” in the product description page. Thanks in advance

Sara_p

Hi, please open a ticket in our support desk and ask this to our developers. This is a technical question and i can’t help you here :)

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain what do you need. thanks

I am having a hard time installing the theme. I select the maya.zip file and click “install now”. It asks me “Are you sure you want to do this?” and then it fails. What am I doing wrong?

Sara_p

Maybe you have some upload limits, can you try to upload the maya folder (not the zip) using an ftp software?

Default-user

Sara! I did it all by myself!! Unfortunately I have Plesk, but I was able to install it directly onto the back end and it worked like a charm! I feel like a genius (even though I am a noob) I have a 127 year old manufacturing shop that sells custom rubber stamps and seals and I chose YOUR theme to represent my site. I will have SOOO many questions in the future, but I am confident that I chose the right theme as the customer support is fantastic!

Sara_p

Great, let me know if you need help :) and thank you for your purchase.

Dancoco2 Purchased

Good day. I purchased your theme about 1 week ago and the install went fine. I deactivated the theme to try another one I building. When I went back to mayashop i got the following error: Fatal error: Cannot redeclare layerslider_load_lang() (previously declared in /.../www/wp-content/plugins/time-layerslider/layerslider.php on line 118

I spoke with my host provider and they said this is a documented problem with your theme but looking at older comments it says it was fixed. Who is incorrect, my host provider or it is still a bug in your theme?

Thank You, Daniel

Sara_p

Is not a “documentated problem”, Mayashop has the layer slider already included in the theme, so you have to deactivate the plugin layer slider (or time layer slider, i’m not sure about the plugin you are using) you installed because there is a conflict from this plugin and the plugin we include in our theme.

Default-user
Dancoco2 Purchased

Just purchased and try to install the theme. I have an error hen i want to activate the “LayerSlider WP – Time Theme edition” plugin. Something like :

Fatal error: Cannot redeclare layerslider_load_lang() (previously declared in /.../www/wp-content/plugins/time-layerslider/layerslider.php on line 118 musicismyleader musicismyleader PURCHASED 1 year ago Flag ok found the error… I still had the same plugin installed, but not the special edition in this theme, so i just had to desactivate the classic one. kubasto kubasto AUTHOR 1 year ago Flag Hi, I’ve fix that, so there won’t be such problem in a future. Sorry for trouble. New version will be released tonight/tomorrow. Thanks

Ok this must be another theme under the same name?

Sara_p

I don’t understand your message, it seems you are talking with someone else? :(

Anyway you can’t use the layer slider plugin – time theme edition without to remove the layer slider we include in our theme. There is a conflict between the two sliders.

Hi ! I am working on a client site. I activated the child theme and modified it.. so far so good. The only thing is that we have a message on dashboard asking for update the database, but if i hit the button “update” it wont work. Question: is that necessary ? Can i hide the message ? Thanks Alex

Default-user
Also, the product galley lightbox doesn’t change images.. Here the client site: http://www.sandiafolk.com/product/clearancemata/tavo-silveira-lidded-olla/ Thanks
Default-user

i fixed the product gallery..

Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

Koviedus Purchased

Hi! I submitted a ticket 4 days ago, and didn’t get any help yet… Please help me out, because the website is ready, this is the only thing that’s not working, and it has to go live on Friday! Thank you so much! (Request #48884)

Default-user
Koviedus Purchased

It’s 100% updated.

Default-user
Koviedus Purchased

Hi! I just cant belive whats happening here…. I told the support agent many times which url he should look at, and he is still looking at the wrong one!!! He keeps telling me, that the theme is not updated, but its because HE IS LOOKING AT THE WRONG SITE!!! I sent him the url, the wp admins, ftp logins etc. Please put someone else on this issue right now, I wasted 4 days because this agent doesnt read my messages, or I dont know whats wrong with him.

Sara_p

Replied and fixed :)

I upgraded to the newest version of Mayashop on Monday and have lost my functionality of gravity forms using the woocommerce gravity forms add on. Without this I have lost all checkout functionality, making my online ordering useless. I have used this plug-in for over a year on this theme with no issues until this update. I submitted a ticket and finally after waiting got an answer back saying that you don’t support third party plugins and I was basically out of luck. Since the add on I use is designed by and for woocommerce I find this unsettling because you do state that this is woocommerce compatible. It is sad when an update to a theme makes it not work any longer and yet it is “not your issue”. I guess it is buyer beware. I will find it hard to recommend Yith Themes to others in the future. The only time I have had issues with this theme is after updates. You support’s response to the problem is quite frankly a disappointment. Maybe you could rethink your response and actually look into the problem. In the meantime I am searching for a new theme and am using the generic Twenty Twelve theme which works fine but lacks the visual appeal of Mayashop.Here’s hoping you’ll give it another look.

Mark

Sara_p

When we work a new update we try to check everything, we make 3 installations with the new theme and then, if all is okay, we send the update. But each customer use different options (or plugins) so is not possible, for us, check ALL the combinations availables with the theme. If you opened a ticket please provide the id and i will ask to my developer to check it asap. thanks

I had a major hack and had to re-install a fresh copy of the theme, but now the shortcodes do not work. When I click on shortcode button it will only give me the columns and no other shortcodes.

Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

Hi, according to EU i need to have this Cookie acknowledgement pop up on the site telling visitors that we are collecting cookie information. How do i get this on my Maya Shop WP site?

Sara_p

Well, you can use the popup feature to show the alert :)

Default-user

Ok thanks i will try that, but there is no slick, hidden away in a corner kind of box that you see on most pages today?

Sara_p

Actually we don’t have a feature like this, maybe you can use an external plugin..

Please remove this comment

Hello, is there an easy way to translate the website elements already embedded or part of the Maya Shop package? something in the line of what http://wpml.org is offering for a plugin cost or do i need to purchase this third party?

Sara_p

Hi, please open a ticket in our support desk and ask this to our developers. This is a technical question and i can’t help you here :)

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain what do you need. thanks

Hi, for some reason the widget shortcodes are not actually shown on your demo site, all we see is example images, but no code could you fix this?

http://demo.yithemes.com/maya/shortcodes/media-widgets/

Thanks

Sara_p

Which browser do you use? I see the shortcodes working fine..

Default-user

IE and Firefox… still just pictures but no: [xxxx] code for how to insert social icon to page, see pic here: http://tinypic.com/r/dcudtk/8

Sara_p

You’re right, just asked to my developer to add the shortcodes code on this page today, thanks for reporting.

Just thought I would let you designers know that your theme is compatible with WP EasyCart shopping cart system for wordpress. There is a compatible with attribute here on themeforest that you can select for your theme to let customers know it works with WP EasyCart.

We are starting to direct all our customers at WP EasyCart to themeforest to find compatible themes by searching for ‘EasyCart’, and we encourage you to select that attribute now for your theme since it works with the plugin.

thanks

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