3776 comments found

Please help. Suddenly this morning something very odd has happened to my website. All that appears on the homepage (and all other pages) is the red text “Where are you?” I can still log in to my dashboard and see my pages, but when I try to view any of them, all that appears is the red “Where are you?” text. Obviously this is what my customers are seeing – urgent help needed please!

Sara_p

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issue including your WP admin access so we can review your setup and help you.

Give me your ticket id so i can ask to my developer to check right now.

Default-user

ID is Request #42961 – very worried as I’ve never seen anything like this before.

oranodes Purchased

I’ve downloaded the files at the Downloads section for 3 times now, but I still got 2.7.1. Where can I get the latest one (2.7.2). Thanks.

Sara_p

Please download again the theme and update it to the 2.7.3 to fix all the issues :)

lixation Purchased

I have experienced the same thing as ShinyLauren. My developer installed the latest version and 5 hours later the site was hacked with the message “Where are you”.

Upon investigation, the index file had been replaced with another file that caused the hack.

I have also got the same issue as oranodes. My developer has downloaded the 2.72 3 times but the theme still says 2.7.1 and asks that we update to 2.7.2.

This really isn’t good enough.

Please show me where I can download the correct 2.7.2 files, and please explain this “Where are you” hack that occurred through installing the update.

Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

Default-user

I have another ticket that’s been open for 3 weeks as the issue still isn’t solved, so I replied on that ticket and a lady said she had forwarded my issue to the developers. I really need an answer today because the theme version I have has the security hole in it and the 2.7.2 update reads 2.7.1 when you update. Please confirm if 2.7.3 is available, secure and fully compatible.

Sara_p

Yes, please, try to update to the 2.7.3 and let me know if you solve your issue.

I also can’t download v 2.72

I also can’t register the theme on your support website to even open up a support ticket!!! This is the problem I get: There was a problem in the activation. Please try again in 5 minutes.

I can’t download the latest version, I can’t activate the theme to get support and I can’t even download the sample data that is not included with the theme.

Sara_p

Please try now to access in our site, we already fixed the issue in the support desk. We also send a new update (2.7.3) with the last woo commerce compatibility and other fix.

I also got hacked but I haven’t updated to .72 yet. It seems there is a security hole somewhere. I was able to get my site back (the host found the malware), but I am concerned that this could happen again. It would be nice to know if you are aware of the issue and plugging the hole. Also, I haven’t yet updated to woocommerce 2.2, does the .72 update cover that or are we still waiting for another update past .72 to be compatible with the new WC?

Sara_p

Please download again the theme and update it to the 2.7.3 to fix all the issues :)

42south Purchased

I am upgrading a wordpress site for a client and it uses MayaShop theme. I suspect the theme might be unlicensed because it is version 2.3, has never been upgraded, and I see this version is available on torrent sites. The site owner says she bought it from someone else with the theme already active, so doesn’t know whether it is licensed or not.

Is there any way I can confirm whether the theme is licensed? I can’t find anything in the theme details that indicates a license.

I want to update the theme to 2.7.2 but can’t do that at the moment. I suspect I might have to buy the latest version of the theme. I’m happy to do that but I need to confirm that the current version is unlicensed first.

Can you help?

Sara_p

When a customer download the theme from themeforest has a “license” file with the item purchase code. If you don’t have this file i can’t check if the theme is licensed or not. I think the easiest way for you is to purchase the theme to get a new license, so you can get support, download updates and so on. ;)

Hey there,

I still can’t activate my theme that I purchased. I put my activation/license code and MayaShop and I get this error: ERROR: There was a problem in the activation. Please try again in 5 minutes.

You still haven’t responded to my question and other similar questions. There are concerns about hacking and I can’t download the latest version of the theme, 2.7.2, when I try to download it, it gives me 2.7.1.

I would open up a ticket but your system is not allowing my to activate the theme. As you can see, I have the PURCHASED tag next to my name.

Thanks, - Nicole

Sara_p

Please try now, we just fixed the issue with our support desk :) thanks

Soapster1 Purchased

The download is showing version 2.7.1 – we will wait until this is fix with the updated files and also I am waiting to see what this “hack” deal is all about before i install anything.

Sara_p

Please download again the theme and update it to the 2.7.3 to fix all the issues :)

sammy09876 Purchased

Hey Sarah – some of my clients have downloaded the latest woo commerce and their sites are blank pages! Can you urgently send me the link to download the old woo commerce version thanks!

Default-user

Ignore the above – found out all of the maya theme sites have been hacked – hopefully your new version doesn’t have holes in it!!?

Sara_p

Please update to the 2.7.3 and let me know if you fix the issue. thanks

Just went on my site and this is happening? http://www.tower-audio.co.uk

Anyde ideas why?

@codecreative – you’ll find your index.php has been hacked…:-(

Which version is available now – 2.7.2 still doesn’t register as an update. Is 2.7.3 available, or not.

Sara_p

Yes, the last version available on themeforest is the 2.7.3 :)

Is the 2.7.3 woo 2.2 compatible?

Waiting to know so I will upgrade when its ready :).

TY

Sara_p

Yes, the 2.7.3 is compatible with the last woo commerce version :)

Is 2.7.3 compatible with Woo 2.2? Thanks

Sara_p

Yes :)

Default-user

Great. Thank you.

@lcarruthers

Quoted from changelog of 2.7.3.:

“VER 2.7.3 Released Sep, 12, 2014

Added: Woocommerce 2.2.2 support”

Sara_p

;) thanks

It would still be nice to hear from the author that 2.7.3 is the update where we can update woocommerce 2.2.2.

Sara_p

Yes, i just updated the changelog. The 2.7.3 version is compatible with the last woo commerce release :) thanks

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