4037 comments found

Hi, I have two checkout buttons in my cart page. How can I solve this?

thx

Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

Hi Sara,

I have a theme issue in a live environment for a customer, posted this issue on your forum on the 8th of april – but unfortunately it’s still open and there hasn’t been any response since the 9th of April. I would appreciate your concern in this matter. Regards.

GeniusLab

Sara, any news?

GeniusLab

Issue solved, thank you.

Sara_p

You’re welcome :)

Hello,

I’m trying to access your support.yithemes.com site but it appears it may be down?

I was advised by our hosting company to update Gravity Forms plugins (including WooCommerce add-on) because of security issues but one of your techs said it wasn’t part of the original theme and not necessary for WooCommerce to work. I deleted the plugins and now our Cart page is blank. Please help!

http://www.curmudgeoncards.com
Sara_p

we fixed the issue you reported in your ticket, now you have another issue :) but we are currently working on your ticket. thanks

Default-user

All is working well now. Thanks so much for your help!

Sara_p

You’re welcome :)

falco77 Purchased

Where can i dowload the oldest version of maya 2.7.7 ? Thx

Sara_p

replied :)

Default-user
falco77 Purchased

Thx, its solved

All is working well now. Thanks so much your help!

Sara_p

You’re welcome :)

Are we clear to update Woocommerce to 2.3.8? I know their updates often require a theme update before proceeding.

Sara_p

Not yet, please wait our theme update to avoid compatibility issues. We will send it very soon.. thanks

renoide Purchased

Good evening! At the moment of clicking on CART and I see product details, I get TWO boxes with the Shipping and Handling informations (basically its duplicated), any thoughts on fix this?

Thank you!

Default-user
renoide Purchased

Thank you! I-ll take a look at it :)

fliper Purchased

Hi, today, Google released a change to its algorithm that gives higher search scores to sites it deems “mobile-friendly.”

I try mi webpage in https://www.google.com/webmasters/tools/mobile-friendly/ but the google test fail mobile-friendly.

This theme is mobile-friendly but for google doesnt.

Please help ;)

Thanks you!

Sara_p

Hi, please open a ticket in our support desk and ask this to our developers. This is a technical question and i can’t help you here :)

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain what do you need. thanks

triptop Purchased

I have been hacked twice and I am completely exhausted with the restore. It s a pity . You should correct your codehttp://themeforest.net/item/mayashop-a-flexible-responsive-ecommerce-theme/2189918/support

Sara_p

I’m sorry for your issues but we fixed the vulnerability issues months ago. You have to start from a clean installation to avoid to be hacked again, is not something we can do in our theme now..(all other customers not reported issues in the last 6 months..)

Nano09 Purchased

Why can’t I update this theme from within Wordpress? I manage 30+ websites and it’s very inconvenient to have to do so many steps to update to latest version.

Do you have any plans to add automatic update feature?

Default-user
Nano09 Purchased

Thanks for looking into this.

Sara_p

We know automatic updates are the best way to update the theme, we have to check how to limit the update only to verified customers (entering the item purchase code and so on) but this requires time and work on our side :)

Default-user
Nano09 Purchased

ahh, yes, I have that with many plugins, I have to enter a purchase code to activate the theme/plugin in Wordpress.

I am looking at this theme for a client. Phase I would be a basic site, Phase 2 would be adding a store. Is there a simple was to turn off WooCommerce in this theme until we are ready to implement?

Sara_p

Sure, you can avoid to install woo commerce and use the theme for a corporate site and then install woo commerce when you are ready to sell :)

Having problems with installing the update.

error Parse error: syntax error, unexpected T_PAAMAYIM_NEKUDOTAYIM in --------/wp-content/themes/maya/inc/class-tgm-plugin-activation.php on line 1158.

Please help. tried to use support ticket but don’t have login info for it anymore.

Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Login in you yithemes.com with the credentials you used to purchase the plugin and then in this page:

http://support.yithemes.com/home

open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

Hello,

Pre sales question .. I know you can control the Shop pages of Woocommerce but is this theme compati le that I can edit all the woocommerce pages? Or better is there any documentation that shows about how to embeded the wooconerce pages into this theme? If yes I am definitely interested to Buy!

Sara_p

I’m not sure what do you mean with “embed the woo commerce pages” and how you want to edit these pages, can you explain me better what do you need? thanks

Hi I’m having a problem accessing the typography panel, when i click the typography button I get 500 server error, it’s a clean install. Also on some of the theme options when I click save, I just get a white screen, it saves the option but I have to go back in manually

Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page (http://support.yithemes.com/home) open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

Hello, I recently bought this Theme and I wonder if you can move the product descriptions.

I want the product descriptions go right down to the photos instead of right, which is as currently dating.

Sara_p

Hi, please open a ticket in our support desk and ask this to our developers. This is a technical question and i can’t help you here :)

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain what do you need. thanks

seaus Purchased

Recent update of the theme crashes the server upon activation. Nothing else is being changed. Is this normal?

Sara_p
Sara_p Author

Please provide me your ticket id, thanks!

Default-user
seaus Purchased

57736

Default-user
seaus Purchased

Sara, just curious, what is the expected turnaround, time wise on serious support issues?

tommcdaid Purchased

Hi. I have this theme up and running on a website. Since installation, random order emails do not seem to be sent. I have checked to see if there is any pattern (e.g. payment type) but cannot find anything. Do you know what might be causing random order emails not to be sent?

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