Sara_p

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4071 comments found.

kroomart

kroomart Purchased

Hello, when I configure my woocomerce i have this fail message Fatal error: Call to undefined function esc_utl() in /home/file/www/file2/wp-content/themes/maya/core/theme-options/functions-panel.php on line 445

Could you help me please ?

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page (http://support.yithemes.com/home) open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

1ruethai

1ruethai Purchased

I got an error Fatal error: Call to undefined function esc_utl() in /home/coronabkk/public_html/hampersandbeyond.com/wp-content/themes/maya/core/theme-options/functions-panel.php on line 445

How to fix this?

We have a temporary fix here: http://support.yithemes.com/entries/93740088--MAYA-2-8-3-update-fatal-error

we will send a new update to fix the issue in the next week :)

1ruethai

1ruethai Purchased

There asking about username & password where to register?

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

_andre_

_andre_ Purchased

Hi, we are trying to install the theme in our wordpress 4.2.2, but when the theme is uploaded, the screen gets on blank and the system brokes. I have to say that we had installed the theme before (other license, of course) and we didnt have any problems. thanks for the support.

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page (http://support.yithemes.com/home) open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

I have not upgraded woo commerce which is now at 2.3.11 because I haven’t seen an update recently. Are we OK with upgrading to this latest version? I have upgraded woo in the past and had issues while waiting for an update from you guys.

we suggest to wait, we are working on new theme updates and we will release an update very soon :) thanks

Hi,

my website got broken after the latest update of the theme. so i put back version 2.8.2 and everything works fine. please look into it.

we will check, my apologies for the issue,

Quickview on mobile is deactivated, yet it still shows up on mobile. Theme is up to date.

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page (http://support.yithemes.com/home) open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

agoy

agoy Purchased

How to fix woocommerce 404 error my-account Page

woocommerce login account want to modify password, 404 Page Not Found

woocommerce login account want to modify password

Access my account

http://www.agoy.tw/my-account/

Click on edit account information and password

There will be 404, Page Not Found Page Not Found

The reason is because the URL points to a http://www.agoy.tw/"http:/www.agoy.tw/my-account/edit-account/

Pointing to the correct URL is http: /www.agoy.tw/my-account/edit-account/

what is the solution, thank you.

agoy

agoy Purchased

Hi:

How to fix woocommerce 404 error my-account Page

woocommerce login account want to modify password, 404 Page Not Found

woocommerce login account want to modify password

Access my account

http://www.agoy.tw/my-account/

Click on edit account information and password – edit your password and account details.

There will be 404, Page Not Found Page Not Found

The reason is because the URL points to a http://www.agoy.tw/"http:/www.agoy.tw/my-account/edit-account/

Pointing to the correct URL is http: /www.agoy.tw/my-account/edit-account/

what is the solution, thank you.

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page (http://support.yithemes.com/home) open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

pihla

pihla Purchased

I have a problem with the theme, it shows the shopping cart’s overview two times and also the “to the cashier” button in the shopping cart view. The shopping cart overview has exactly the same style, but it is shown twice, the buttons differ a bit. If you could check it out, it is in seele.fi webshop.

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page (http://support.yithemes.com/home) open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

jamie951

jamie951 Purchased

I have bought this theme and used on a clients website, now it’s saying my database is over 800mb, I have updated plugins and done wp database cleaners etc but it’s saying a problem with the theme, here’s what it reads:

Your theme has bundled outdated copies of WooCommerce template files. If you notice an issue on your site, this could be the reason. Please contact your theme developer for further assistance. You can review the System Status report for full details or learn more about WooCommerce Template Structure here.

System Status Hide this notice

Please please help as hosting provider says they will delete the database unless I get it back down in size. I look forward to your reply

Kindest regards – J

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page (http://support.yithemes.com/home) open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

gaiababy

gaiababy Purchased

Hi after latest update I am unable to edit product descriptions. It will not let me write in text box. It is blank until I highlight and then description comes up in html but still not able to edit. Please help. thank you

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page (http://support.yithemes.com/home) open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

Hello Sara! I’ve got a question for you. I’ve been getting some complaints about my website not being very searchable. When a customer navigates to our website and tries typing in something very specific, it returns results that aren’t really relevant to their item. Do you have any suggestions or plugins I can use to improve my search results?

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