4051 comments found

Hi, I have the same problem of Oudin:

when saving theme options, receive the error:

Fatal error: Call to undefined function esc_utl() in \wp-content\themes\maya\core\theme-options\functions-panel.php on line 445

I have Wordpress 4.2.2., Woocommerce 2.3.8 and Maya 2.8.3

Thanks

Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page (http://support.yithemes.com/home) open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

Hello, I am creating a website with you template, prettyflats.net I am almost finished and did the USPS shipping plugin, but I don’t understand why once I place an order I am not getting an email confirmation! Can you please help me with this! Also do you know how can I send a client and shipping notificacion with the tracking number?!!

Thank you!!!!!!

menkom Purchased

Checkout is broken with latest WP and latest Woo… please fix asap.

menkom
menkom Purchased

This is bad ive rolled back as far as Woo 3.4.0 and its still broken on check out… whats going on.. disabled all third party plugins… something is wrong with the theme.

Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page (http://support.yithemes.com/home) open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

Hi, You’ve added YITH WooComerce Stripe to Bazaar. Will you be adding it to Maya, please? If so, when? Thanks, Steve

Sara_p

We will add it very soon :)

Default-user

Excellent. Thanks, Sara_p.

Sara_p

You’re welcome :)

I would like to have 2 shops in one. That means there should be some kind og split screen on the frontpage but at the same time the whole website should be integrated and have one basket. Is that possible with your theme? I don’t see this layout option anywhere?

Sara_p

You can create 2 pages with different products using the shortcodes and then in the front page create 2 banners to link this pages. For example use 2 images, one for the woman clothes and one for man clothes and then in the pages use shortcode for category man and shortcode for category woman to show different products. The cart is the same because the site is the same :)

metusalem

Cool thanks. Do you have an example of that to see? I am not sure I understand it fully.

Sara_p

No, we don’t have this in our demo, open a ticket in our support desk and then provide me the ticket id, i can create this directly in your site if you provide me your wp admin credentials :) thanks

Hi! I would like to know if there is a way to put the product slider in a random order, that everytime you go in the website it loads different products. Thank you!!! [product_slider category=”” orderby=”” order=”” featured=”0” latest=”0” best_sellers=”“]

Sara_p

Hi, please open a ticket in our support desk and ask this to our developers. This is a technical question and i can’t help you here :)

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain what do you need. thanks

Hello I love the theme, but i like to add another social icon in the product share feature, “Loveit, share it” I’ll like to add the Instagram but i cannot figure out the name for it so it will appear. For example the facebook “facebook”

Please help because I am getting close to conclude the site today.

Sara_p

Hi, please open a ticket in our support desk and ask this to our developers. This is a technical question and i can’t help you here :)

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain what do you need. thanks

Sadly this theme as fallen to the wayside and the customer support is incompetent and unhelpful. Due to a theme update, I lost my site and had to restore it from backup. I have been going back and forth with their support staff for 2 weeks now, trying to get this resolved and they are not helping. I regret buying this theme and will probably be looking for a new one from a different vendor. I advise everyone to stay away from this theme and any others made by this team.

Sara_p

I’m so sorry to read this feedback for our theme. Can you provide me the ticket id so i can check what’s happened from our side? thank you.

Default-user

Request #57452 Latest updates are not working. Bogdan asked for an FTP log-in to update it for me and fix any issues, he did not. Instead he linked me to a file to overwrite after update. Still didn’t work. My site suffered an injection attack from a vulnerability within the theme itself. If this isn’t fixed within the next 24 hours, I will be holding yithemes responsible for any damages done to our site.

Sara_p

Fixed.

JoshMarom Purchased

Hello

I bought and installed this theme over 2 years ago…

I recently upgraded to the most recent version and I have three problems:

1) After the upgrade, I lost the layer slider that I had previously created. That is a big deal because many hours of work had gone into creating this slider.

2) After reconstructing the slider, It will not be displayed on the page. I get a blank area the size of the defined slider, and there’s markup of the slider, but nothing appears. (seems like a jQuery issue), I spent hours trying to resolve it, but couldn’t get it to show.

3) The worst part is that a ticket I had opened regarding this issue on your site, still got no response after 36 hours. My client is upset. his site is now broken. I am upset too.

Default-user
JoshMarom Purchased

Unfortunately I still did not get ANY response to my support ticket. I think this Is very unprofessional. As a WordPress professional, I will encourage my colleagues and students to keep away from your products.

Sara_p

Please note we not provide support on sunday or saturday. If you provide me your ticket id i can check the support status and ask to my developers to help you as soon as possible. thank you

seaus Purchased

Hello,

Could you please tell me when there will be a theme update that will be compatible with WooCommerce 2.3.9?

Thanks,

Sara_p

We will send a new update in the next days, but actually maya is already compatible with this release of woo commerce, no big changes :)

Default-user
seaus Purchased

thanks

Sara_p

you’re welcome :)

Omwoods Purchased

I installed WordPress, fresh installation 4.2.2, and uploaded the latest version of Maya. But all I get is a blank white screen when I activate the theme. I have to remove the theme via FTP to be able to access my WordPress again. I don’t have time to mess with support teams etc., will just tell my client to use another theme instead. This is such a major problem. If you buy Mayashop Theme today and install it, it might break your whole site. Then only disabling the theme folder via FTP on your server will help.

Sara_p

Maybe you have an older version of woo commerce or you uploaded the theme in the wrong way, is not possible that the theme get blank white screen without a valid reason.

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