3690 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
sm00ther Purchased

Hello! Thanks for the nice template! But I have empty spaces in products grid. Goods are placed like this: 1st row – 3 pct; 2nd row – 1 pct; 3rd row – 3 pct; 4th row – 1 pct; etc…. Please tell me how to solve this strange grid. Thanks!

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United Kingdom
tomraff Purchased

Hi Sara, How do I change the [Read More] button on a product category page? (the product its actually out of stock)...Thanks! Tom

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
carin87 Purchased

Hello Sara, I’ve made a custom menu in navigation bar. Why show a differents items when you’re logged in or logout? I want the same menu in both cases. Thanks!!

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
ered15 Purchased

File Sent! #tshirtmagi

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
ered15 Purchased

Sara_p i found a bug in the Theme Options -> Typography -> Typography, i wanted to use the same Font of the Demo in “Paragraphs font” and i saw the Demo was using the Web Fonts Family and the Arial, Helvetica, sans-serif was selected but it wouldn’t give me the same result as Demo so after investigating the code i figure out the 'Calibri', sans-serif was used instead of Arial, the problem was that when i selected the Calibri or other font that contained ’’ in the font name and Saved Changes in the DB it appears with backslashes \'Calibri\', sans-serif so the SELECTED code wouldn’t match with 'Calibri', sans-serif and it would select the first Font available in this case Arial, Helvetica, sans-serif so if i Saved Changes for a second time it would select Arial instead of Calibri, so here is the fix hope it helps ppl with the same problem:

Edit: wp-content/themes/maya/core/theme-options/panel.php
Line: 1238

Replace: <?php echo str_replace( "<option value=\"$font_selected\">", "<option value=\"$font_selected\" selected=\"selected\">", $webfont_html ) ?>

With: <?php echo str_replace( "<option value=\"".stripslashes($font_selected)."\">", "<option value=\"".stripslashes($font_selected)."\" selected=\"selected\">", $webfont_html ) ?>

I will also open a ticket letting support know this issue.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
reiny76 Purchased

Hi,

I just purchased this theme and working on it now, on my dashboard menu, there is no Woo commerce icon showing, also no ribbon cart showing on my header (I turned on ‘show ribbon cart’ on the theme option). Is there any way to make these work??? Thanks a lot!

Sara_p

Did you installed and activated the woo commerce plugin?

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Thank you very much ered15! Only one problem.I have red my e mail and nothing is in there.Did you send to this address infogffph@yahoo.com ? Could you please send it also at tshirtmagi@gmail.com Best Regards

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Sorry again..Mail recived but was delivered on spam directory…Thank you we try to fix the problem right now and I let you know.Regargs

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Dear ered15 everything is fine now.Thank you again.We hope to change back the favour.Magi

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
ered15 Purchased

No problem #tshirtmagi, glad to help! ;)

  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 3-4 years
123lenf Purchased

hi is possible to get maya 1.8.5 as ive tried 1.9 and it crashed my website i tried forum/ticket but no response.

regards

Sara_p

Please provide me the number of your ticket, thank you.

123lenf
123lenf Purchased

my ticket number is #5687

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I am thinking of getting your Maya Shop. However, I wanted to know if this has a feature to zoom the product image. I did click on the image but it just gives me a window showing me the same image nothing bigger or smaller. Thanks for your time.

Sara_p

At the moment in Maya is not possible to have the zoom. We will add this feature, but i don’t know when, i’m sorry.

Default-user

Thanks for your reply. What if I upload bigger size image, does it going to show bigger image when I click the image?

Sara_p

Yes, with a lightbox popup :)

Default-user

Great! Thank you!!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hallo Sara. Could you check up on support ticket #5435 – No feedback

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

hi BTFL!(Btw), but i have quastion: is possible to integrate this theme with wp-ecommerce – or what is engine “inside” (shop)?

wp e-commerce plug: http://wordpress.org/extend/plugins/wp-e-commerce/

br ala

Sara_p

No, i’m sorry. This theme is not compatible with the wp e-commerce plugin. You have to use the Woo Commerce plugin.

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years

I can’t log in to your support forum, what gives?

Tried resetting my password but I don’t get an email. Is this the kind of support I should expect?

Sara_p

Let me know the username you used, thanks.

Default-user

YoungSeeker

Default-user

Let me know if you need anything else, am ready to provide my DNA so I can get support for your theme. The sliders are not working right, the prodcust have a weird grid, I could go on…

Default-user

*products

Sara_p

Done, just replied.

Sara_p
am ready to provide my DNA

LOL :D

Default-user

Didn’t get any reply.

Default-user

Hello! Still checking my email for your reply…

Sara_p

I replied yesterday. Check the spam or provide me another mail address.

Default-user

Check your email, just sent you a different address. Waiting…

Default-user

5:50 AM (my time zone) Still up waiting for your email…

Sara_p

Sent AGAIN.

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years

WOW! I can’t believe that its been over an hour and I haven’t received the reset password email. This is really unacceptable. I sent you an email through your profile. Will I get any response before the year is over?

Sara_p

Please, have patience. We have a different time zone and i think 1 hour is not top much time ;)

Default-user

You are replying over 24 hours after to tell me that 1 hour is not too much time? WOW!

Default-user

When you say “different time zone”? Are you in Mars?

Sara_p

you’re really nice, congratulations ;)

Default-user

I know, I can’t help it. :D

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
reiny76 Purchased

Hi again

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
reiny76 Purchased

Hi again

Thank you so much for your answer! well I want to ask one more thing.

I want to use featured tab included theme. when you mouse over the tabs it automatically showing the descriptions. Is there anyway I can change the action to mouse click? not mouse over? If so, that would be really great and let me know the way. I really appreciated it.

Sara_p

please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/ And then in the “Get support” page open a ticket and explain your issues.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • United States

Does this work with BuddyPress?

Sara_p

Some customers are using buddypress so i think Yes, but I’m not sure, i can’t guarantee you the full compatibility.

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

Hi,

I need access to the sample data.

I understand that it can be found at:

http://yithemes.com/wp-login.php?redirect_to=http%3A%2F%2Fyithemes.com%2Fwp-login.php%3Faction%3Dzendesk-remote-login%26timestamp%3D1365024419%26return_to%3Dhttp%253A%252F%252Fsupport.yithemes.com%252Faccess

but how do I register and get the password and username.

Greg

PS

I am the web designer working on behalf of the client.

Sara_p

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/ (ask the activation code to your customer) And then in the “Get support” page you can download the sample data.

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