3918 comments found

Hi,

I need to instal the sample data.

The link in the documentation took me to a forum, but I have no username and no password.

How do I join the forum, in order to receive the sample content.

Greg

Sara_p

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/ And then in the “Get support” page you can download the sample data.

leon1000 Purchased

Hi, do you have the short code for pinterest

Is there a support forum that comes with this theme? I am trying to make a decision on whether or not to buy this theme over another, and if this one has a support forum that is kept up with, this will be the theme. Please let me know!

Sara_p

We have a support forum and we provide dedicated support throught support tickets. We also have a lot of videotutorial.

Also, the theme is not mobile responsive. Is there a reason for this, as it is advertised as responsive? Or are you working on updating this soon? Trying to make a decision on whether to buy this theme or the theme Blanco.

Default-user

No I see that it is responsive on the computer. But on a mobile device it isn’t. Is there a plan to make it so it is?

Sara_p

Is responsive also in mobile devices!

Default-user

Weird. On my iPhone it is not responsive.

Haridasa Purchased

Hi sara Madam since today morning my shop featured image not working i cant add any product image www.madhwakart.com please help me asap i need to add more product in this week

Sara_p

please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/ And then in the “Get support” page open a ticket and explain your issues.

Borisio Purchased

does anyone have French, Spanish and any otherlanguage translations for the theme that I could have? cheers

I am having trouble accessing to the forum/video tutorials. Is there any special way to access it? Please let me know. Thanks!

Sara_p
Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/ after this, here: http://support.yithemes.com/categories/20078301-Themes you can find a “themes” section that contains the url of the sample data that you can download, a list of videotutorials availables and you can also open a ticket to get support.

Sara take a look at ticket#5870 please. Variations works on iPad and IE but not on Firefox. Need a fix.

I updated my theme and woocommerce and now my products aren’t lining up. How do I fix this?

Sara_p

please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/ And then in the “Get support” page open a ticket and explain your issues.

ramworks Purchased

How exactly do I use the Newsletter??

Sara_p

You have to use a mailing service, like Mailchimp.

You can watch this video: http://www.yourinspirationweb.com/tf/support/Newsletter/Newsletter.html
ramworks Purchased

Also what php page can I look at to remove the comment portion of the page? ( if there is not an easier way)

Sara_p
follow this tutorial that can show you how to turn off comments on your wordpress site: http://www.simplethemes.com/tutorials/help/disable-comments-in-wordpress

Hi,

I am trying to download the sample data, but cannot do it.

I have created an account, activated the theme and still get:

http://forum.yithemes.com/viewforum.php?f=21

Guides & Tutorials You do not have the required permissions to read topics within this forum. In order to activate your account, please read the following instructions: Themeforest Buyers – How to activate your account

Not sure what to do?

Please email me the sample data!!!

Sara_p
Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/ after this, here: http://support.yithemes.com/categories/20078301-Themes you can find a “themes” section that contains the url of the sample data that you can download, a list of videotutorials availables and you can also open a ticket to get support.
http://yithemes.com/blog/yit-news/yithemes-support-were-moving/#comment-2949

A lot of people cannot access the sample data and user videos, can you please provide me with a direct link or email me the sample data.

Sara_p
Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/ after this, here: http://support.yithemes.com/categories/20078301-Themes you can find a “themes” section that contains the url of the sample data that you can download, a list of videotutorials availables and you can also open a ticket to get support.

48 hours and counting… Still can’t log into support site and those who can log in are complaining (see above)

It’s about to be dawn, stayed up all night waiting for an email.

I am quite shocked that you guys would have such disregard for your patrons.

Sara_p

I really don’t understand what do you have with us. I sent the mail 4 times. The last time 5 minutes ago.

Hello,

Small questions, is it possible in the slide elegant or parallax to have a video?

And also in place of the image product?

Best regards

boojay Purchased

Hello can you tell me where i can change the logo its been a while? Thanks

Haridasa Purchased

Sara Madam my question yet not resolved in your forum please do asap i cant add product due to featured image not working Please help asap #5900

karlxena Purchased

Hello, Can you help me to make some changes to your theme.

For the sidebar above: I’d like to put the product number next to the basket not below (1).

For the header: I’d like to put the log on the left and not focus on this page (2).

To the homepage: there is a spacing problem between the slider and the headings below (3).

For single product pages: - I’d like to delete the “add to wishlist” button (4). - Images from the gallery “Related Products” are very large (5) and it is not on the right column (6).

http://karlxena.com/karl-gillebert.jpg

Thank you in advance.

Sincerely,

Karl GILLEBERT

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket.

Hello,

Is it possible to have a slide and the testimonial at the blog page?

Best regards

In advance thnak’s you

Ben

Sara_p

Yes, you can have the slider, but for the the testimonials you can use only the widget in the blog sidebar.

Oups i want to say Slider (like elegant or other…) not slide… ;)

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