3789 comments found

i cannot get the ribbon cart to work with w3 total cache. can you help here? (WP 3.5.1, W3TC 0.9.2.9, WOO 2.0.8)

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

gioglifx Purchased

hello,

how can I change the position of the logo? I’d like for the logo to be on top ( over ) of the navigation bar floating left while still be ok with the mobile version be ok as well.

Please advise, thank you.
Kind regards

Sara_p
please open a ticket in the support area and ask this to our developers. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket.

tamaragla Purchased

I just purchased maya shop, but how do I install one of the home layouts (v11) and how do I stop the menu bar from alphabetizing the menu?

Sara_p

You have to create the home page, in the documentation we explain how we created the home pages (which shortcodes we used and so on).

For the menu bar, you have to create a custom menu and not use the wordpress default menu. We explain this in the documentation.

betsyetsy Purchased

Hi Sara, why is it that after I update to Maya 1.9 and WooCommerce 2.0.8 > on my single product page > all my original product Descriptions, and other tabs are all missing?

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Hey just want to change the font size of the login and top menu….. tried to change it in style.css but did not work

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Hi Sara,

I’‘d just install maya shop theme and i’ would like to get the data template theme like in your demo. What is the way way to do it ? Thank from Paris (France) nota : My english is basic…

Sara_p
Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/ after this, here: http://support.yithemes.com/categories/20078301-Themes you can find a “themes” section that contains the url of the sample data that you can download, a list of videotutorials availables and you can also open a ticket to get support.

Il tema funziona con WPML ?

Sara_p

si

phangmoh Purchased

How to change the product name font size? I have tried to change all the font sizes, but it doesn’t work out.

Thanks.

Sara_p

can you provide me your url?

Default-user
phangmoh Purchased

It’s okay, got my answer from support. Thank you.

Sara_p

Great ;)

Hi, I’m trying to setup the categories carousel/slider using the shortcode. The categories display but the carousel does not.

[product_categories number="5" orderby="name" order="ASC" columns="4"] is what I currently have. I don’t see it in the docs how to set this up.

Thanks- would prefer to NOT register on a support forum since I imagine I’m just missing an argument in the shortcode.

Sara_p

This is the right shortcode:

[product_categories_slider ids="25, 26, 27, 22, 20" orderby="name" order="ASC" columns="5" hide_empty="0|1" style="traditional"]
Default-user

Thank you!

Sara_p

You’re welcome :)

faronbi Purchased

Can’t seem to upload maya using FTP to the /wp-content/themes/maya/ folder Broken Themes

The following themes are installed but incomplete. Themes must have a stylesheet and a template. Name Description maya Stylesheet is missing.

Please help @Sara_p Thank you

Sara_p

I’m sorry but i don’t understand your issue. In Appearance > Themes you need to install maya.zip.

faronbi
faronbi Purchased

I tried to upload maya.zip in Appearance > Themes & it won’t upload

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

kikion Purchased

When I tried to install theme to Wordpress, install failed and said “Are you sure you want to do this? Please try again.”. I tried many times, I re-installed wordpress 3.5.1, but nothing works. I could install any other theme though… What am I doing wrong? Please help. Thanks!

Sara_p

Try to upload maya.zip

kikion
kikion Purchased

ok thanks. I could upload theme via FTP.

Sara_p

If you upload the theme via FTP unzip the maya.zip archive and upload the maya folder inside the “themes” directory.

idero Purchased

Thanks for a great theme :)

Hello has today purchased your theme but have some problems! many indeed! 1: it will not put my header image up – even if it’s uploaded! 2: The widgets on the left side will not remove! 3: Creates categories for my products, but it will not place the products there!

What should I do?. Is there not a video where it talks about how to set up his shop in the theme I bought today? If no solution is found, I want my money back! My email: henrik6200@msn.com

Want to have help from you ASAP!!

Sara_p

“Want” and “ASAP” are not good words. Also “want my money back”: remember that authors are not obliged to provide support for their themes. Support is a gift so please ask it nice the next time ;)

Try to open a ticket in the support area and ask this to our developers. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

A couple of weeks ago, I bought this theme and I ‘ll be the first to admit that I was a pain (in the you know what) because I had a client from hell who was driving me nuts with a million requests for customization.

That being said, this is an AWESOME theme! Installing it was a breeze and once I had access to the support forum, I was able to customize the site as much as I wanted.

So to Sara_p and all the other great guys at yithemes.com :nerdy: please accept my heartfelt apology and KEEP UP THE GOOD WORK.

Sara_p

...thank you!!!!

Sara_p

thank you so much :)

sitara Purchased

I just started with this theme. I had just the default pages that come with the theme, plus I added a Home, Contact and FAQ page. The contact and FAQ page had comment section at the bottom (the home didnt because it was based on the home template). I did some googling and saw some of your replies to others asking how to disable comments. So I tried to do this on the FAQ and contact page by clicking Screen Options in the top right. However, neither pages had the comments box checked in screen options, even though they were showing comments. So then in the pages tab on WP, I selected all pages, clicked bulk actions and edit. From here I then chose ‘do not allow’ under the comments menu. This solved my comments issue. But it has destroyed the formatting everywhere else. My homepage formatting has gone funny, all the default pages (eg shop, checkout, cart, my account) have sidebars now and i don’t think they did before. It has all gone funny and I don’t even know how it has changed because I can’t remember what everything was like before. I just want everything back the way it was. Why did it change when all I asked was to disable comments. Please help!!!

Sara_p

For the comment, as i explained 10000 times, you don’t have to check if the “comments” in the screen options tab is selected. I said that you have to select “Discussion” in the screen options tab and then in the page you will see the “Discussion” area where you can disable comments..

For the issue, you have to open a ticket in the support area. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Hi Dear,

How I do to change the theme for portuguese (Brazilian)? I’m a beginner. Sorry!

Tks a lot

Sara_p

Open the documentation file (is an html file) and read the “localization” section :)

sementedesign

Tks I’m translating w/ POEdit.

Webblinks Purchased

Hello, We have been having the same sporadic issue for weeks now? Our website keeps showing in a ugly format in different browsers. In Chrome it will be all fine, then firefox doesnt work… or firefox works, but IE and safari are down. It comes up suddenly and disappears suddenly again. I have emailed the tech support and we have been emailing back and forth for over a week now. The answers that he’s been giving me were not helpful. Due to this issue, clients cannot complete their orders, so we have seen a significant drop in our sales. It is very frustrating and I was hoping if you could help me get in touch with a helpline. Many thanks

Default-user
Webblinks Purchased

7080

Default-user
Webblinks Purchased

7080

where can i get the sample data

Sara_p
Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/ after this, here: http://support.yithemes.com/categories/20078301-Themes you can find a “themes” section that contains the url of the sample data that you can download
redrobot Purchased

How do I adjust the size of the text in bullet points? At the moment it appears that unordered lists are displayed in a much smaller font.

Sara_p
please open a ticket in the support area and ask this to our developers. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

aplaat Purchased

How do I disable the hover effect on products? Right now, the font is changing when somebody hovers over a product and darkening in color. Can I disable this but keep the ribbon feature?

Sara_p
please open a ticket in the support area and ask this to our developers. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

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