3848 comments found

nizzura Purchased

Hi,

I purchased your theme, and activated my theme at http://yithemes.com/theme-activation/

Now I want to send support ticket but the system ask me to activate my theme again.

When I did it, the system keep on asking me to activate it.

This key is already activated.

When I want to ask for support, they keep asking me to activate my theme.

The thing goes on and on while I badly need support from you guys.

Please help me..

Sara_p

Please provide me your activation code so i can check this issue. Thank you

Hello Sara_p

You missed these. I intended buying today but can’t without these answers, please.

1. Is the header area widgetized, please?

2. Has the latest update got Gravity Forms, please (it isn’t listed in the updates, just Compare and Zoom)? If not, when will Maya have it?

3. Is there a maximum number of images you can have on a gallery/portfolio page?

4. With and without a sidebar, what is the maximum number of products you can have on shop pages, please?

5. Can you change the price badge image?

6. Can the Add to Wishlist and Compare buttons be changed, please – different colour, different button, different text?

7. Can you give access to someone’s wishlist in the Header or the black top bar where there is Login?

8. Can the Search box be moved inside the header?

9. Can the Search box go in the black bar, next to Login, please?

Thanks.

Sara_p

Steve, already replied to a lot of your questions in the last 2 days, please, hope you can understand i can’t reply to 100000 questions! Thank you

Default-user

I’m considering buying three licenses, not just one. I can’t afford to waste $200 on themes that can’t do what I need, hence my questions. Thanks for your patience.

Hello,

I bought your theme for my shop. I have few questions :

1- I’d like to have no borders in categories thumbnails, 2- I have a problem with the photograph in product details. The photograph is compressed horizontally and I don’t know how to correct that. 3- In the category section I’d like to have the product on the entire width. I mean without widget at all.

Thanks for your theme. It is a really good one

Sara_p

please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/ And then in the “Get support” page open a ticket and explain your issues.

Hello,

Pre-sale questions please about your beautiful themes.

I know there is a Woocommerce extension for Wishlist Member, but have you tested any other membership plugins to know they work with Mayashop and Room 9?

I’ve seen both Mayashop and Room9 are multisite, but are all the plugins and widgets you’ve added to them multisite too?

Are there any multisite compatible membership plugins that work with Mayashop or Room9?

Will you be adding Gravity Forms to Mayashop?

Will you be adding Layerslider to Room9?

Thank you. Dave

Hello! Just wondering how I can disable the mobile “Navigate to…” dropdown menu? If there’s no easy button for that, which php file calls the “select” function? I would like to see all the menu items instead of having them in the dropdown. Thanks!

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket

Hi, I’ve tried looking through your website, but the forums/ support area seems to be locked to purchasers only. So, apologies, but I have to post here.

Building a site for customer who wants to use Paypal for payments.

Can this be integrated with this site? Demo site cart looks good, but unsure if can integrate it with Paypal, as can’t see more information.

Many thanks in advance.

Sara_p

Sure, this is a Woo Commerce theme, paypal is a default payment gateway :)

Default-user
wihac Purchased

Many thanks! apologies for the dummy question, am a Dreamweaver user, this will be my first site built with Wordpress. Your theme is the first one that’s been attractive enough to try to make the switch!

Hi Sara,

Pre-purchase question. Hope this makes sense! On the Woocommerce shop page we would like to show 2 different categories of products split with some introduction text (text then products / text then products). Is this possible and if yes is their shortcode included that we could use?

Thanks, Ken

How do i setup columns and different layouts for the pages when i write blogs

After updating to version 2.0 my site no longer shows the elegant slider on the home page. From the code it looks like the slider settings are either not being set or read properly. Could you please advise how to best remedy this?

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

sgcloset Purchased

Hi, I purchased your theme. My question is: 1) how to view all previous order history at websitename.com/my-account/view-order/? currently all my customer only can view 10 previous order only. How to make it show and view all every order history.

Hope to hear from you soon. thx.

nawaz0705 Purchased

I purchased this theme and want to know if this supports jigoshop plugin. Thanks

Sara_p

Yes :)

andyvaras Purchased

Where can i get the .gz file the thread you have posted doesnt appear

Sara_p
Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/ after this, here: http://support.yithemes.com/categories/20078301-Themes you can find a “themes” section that contains the url of the sample data that you can download.
jennhw91 Purchased

I recently updated and now the slider is showing the following error message. [LayerSliderWP] Slider not found

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

wihac Purchased

Hi, I’ve raised 2 help tickets, on 25th May 1pm. Currently 27th May 12:35 pm. Plus posted in forums.

Nothing back yet. Do you guys not offer support over weekends?

Just need to know, as it’s a bit frustrating checking forums every 12 hours to see that tickets haven’t even been assigned. :(

If you don’t offer weekend support, can you advise as such? So I can stop trying to finish up over weekend if it’s pointless?

Site looks good, quite robust, as am moving over to WP from dreamweaver, finding this very smooth overall. Would only suggest that instead of having customer raise separate help request tickets AND forum posts, isn’t the best idea. If, instead of help tickets, people put help request in forum posts firstly, and you answer as much as possible in the forum help posting, then other customers / users can search these to try & find solutions if you guys aren’t responding. :)

Sara_p

In the support policy we are clear: we provide support from monday to friday.

Before to change support system, we provided support in the forum but we decided to use a ticket system because a lot of users found the forum not usable. So :)

New update available: version 2.0.1 ;)

menkom Purchased

Hi sara,

I have been trying to get support from Woothemes but they are not answering my support ticket for 4 days and im dissapointed.

I wanted to be able to create a product in your shop cart that has some options for the product to purchase.

For example i create a product for $50 then i want to have some extra options for that product eg…. Extended Warranty $30, Extra Controller $60. I would like the price to update if the end user selects any of the extras as well.

Finally the user should be able to select a quantity of each extra they choose.

I cannot seem to configure this type of product in your shop cart.

Hope you can assist.

Thanks.

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Hello. I just upgraded the theme to the latest version. Since the upgrade, the title of my most recent blog post shows up below the slider. Please look at my website to see what I’m talking about.

JohnDapper.com

Is there a way to fix this? Thanks.

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Hi!

I would like to edit this shortcode: “product_slider category” I want to have the last visited, or most popular, ect. products featured (of all available products) in this slider. how do I edit this shortcode ([product_slider category=”popular-jewelry” orderby=”date” order=”desc” featured=”0” latest=”0” best_sellers=”1”])?

Thanks!

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

SteveW123 Purchased

Hello Sara_p,

Maya is a wonderful theme. It’s great to experiment with.

How do I place ratings under thumbnails, e.g. on shop pages or in widgets, please?

Where is the option to add borders and shadows to images, please?

Does the child theme go in the same directory as the main Maya folder or in the Maya folder, please?

Thanks, Steve

Sara_p

In the same directory of Maya folder, inside Themes.

For the ratings, you have to use the Woo Commerce widgets “top rated” or “last ratings” to show the products rating.

For the border and shadows in the product thumbnails, in Theme options > General > SHop > Style for products list > set traditional instead ribbon.

Default-user
SteveW123 Purchased

Hello Sara_p

Thanks.

Regarding the ratings, you previously said there were more options than that, including a shortcode, so ratings could appear anywhere the product’s thumbnail did. How do I do that, please?

Hi Sara,

Wordpress recommend setting up a chid theme to make changes to the theme so that changes are not lost when updates are installed. Should I set up a separate child or does the folder maya-child that resides in the main maya theme folder have any relevance. How best to proceed to set up a child theme?

Thanks

Richard

Sara_p

You have to move the “maya-child” folder inside the wp-content/themes/ directory. :)

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