3842 comments found

Rohmer Purchased

Hi With IE 10, there is an 500 Error if you click on ‘buy’ (in den Warenkorb) here: http://map-protein.ch/shop/3-dosen-map-presslinge-360gr/ Any idea? With Firefox and Chrome it works fine. Best, Michael

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Nice theme. I’m having some trouble with the installation.

1. Upon installling the required plugins I get the following error and am not able to do anything with my wordpress install.

Warning: session_start() [function.session-start]: SAFE MODE Restriction in effect. The script whose uid is 3610 is not allowed to access /tmp owned by uid 0 in /home/thewasho/public_html/wp-content/themes/maya/inc/yith_wishlist/class.yith-wcwl.php on line 54

What is causing this issue and how can it be fixed?

2. Unable to locate my license key into order to activate my account and download sample data. Where can I find the key? It only links to a generic ‘regular license’ page, can’t find any keys.

Thanks for your help.

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

kj0283 Purchased

I have a few questions how do you add a product to the shop page, how do you add a mega menu? there’s no instructions and how do you setup the homepage?

Sara_p

I suggest you to read the documentation of the theme (because we explain very well how to setup the theme) and also watch our videotutorials.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/ after this, here: http://support.yithemes.com/categories/20078301-Themes you can find a “themes” section that contains the url of the sample data that you can download, a list of videotutorials availables and you can also open a ticket to get support.

I am currently using Maya Shop WP theme and have purchased Compare Products Pro.

When clicking compare button on product page, page hangs and cannot link through to compare page.

Here is an example page of my site and issue that I am having. http://www.aquapulsespas.com.au/product/trinity-luxury-spa/

Please help!

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Sara_p

(Why you purchased the compare extensions? we already included a free compare plugin)

digitalvisions

It wasn’t Pro… and the Pro version offers much more when comparing products

sdjmedia Purchased

Hello, my product page is not aligning my products correctly. It’s going 3 across and some are going 2 across and 1 across. Please help. Thanks

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

ianstudio Purchased

Hi, LayerSlider broke since upgrade, not responsive, unable to see Media images already present in database.. Can I get rid of the one you provide and use the latest version I paid for independently ? If so how to..

Also how does one use your “embedded” Child Theme, I usually make my own at the “themes” level of WP…. but you put one INSIDE the theme files.. Don’t have any idea how to invoke it. Unless I’m mistaken you don’t talk about it at all in your spartan help files.

Thanks

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

kj0283 Purchased

how do you get the share icons to work?

snapcouch Purchased

Hello there! I just purchased this theme, and i’m very excited to get working with it!!

A quick question though, I’ve read the “Regular Licence”, and it states

‘Use, by you or one client, in a single end product which end users are not charged for -‘

I would like to install this theme on a sandbox “testing” wordpress install before I actually install it on the CLIENT”S WEBSITE, so I may test it out and figure out how it all works first. Is this going to cause any problems if I install it on a temporary site, and THEN install it on another functional wordpress install?

I would really like the ability to design it first before I send it to the client’s site, thank you!!

Sara_p

Yes, you can use the theme on 2 domains if 1 domain is a “testing” or development domain :)

forspring Purchased

Please what adjustments or dimension will be given to the magnifier? to have it magnify. I have downloaded the updates

DavidGMII Purchased

Hello,

Excellent theme! However, I don’t seem to have all the custom backgrounds, only about 5 or so. Any ideas? I’ve reinstalled.

Thanks, David

Sara_p
All the background images are availables for download here: http://dl.dropbox.com/s/0nwtcg3p8pbb7np/backgrounds_v1.0.zip

then in the theme option panel you can set “custom” and upload the image you want to use :)

when creating the product on woocommerce only appears 12, although more product having inserted.

I can not change the color that comes in white, on the background.

Exist a manual of this theme?

if it exists, is in Portuguese?

Sara_p

The documentation is inside the folder you downloaded. You can also watch our videotutorials.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/ after this, here: http://support.yithemes.com/categories/20078301-Themes you can find a “themes” section that contains the url of the sample data that you can download, a list of videotutorials availables and you can also open a ticket to get support.

(not in portuguese, i’m sorry.)

Hi there! My client is using a quite complex inventory managment software based on filemaker. Is an implimentation in your theme generally possible?

Thank you in advance, greetings

Kay

Sara_p

I’m not sure about this, you have to check if you can use this with Woo Commerce. You can install Woo Commerce (is free) and check yourself :)

Hi… I am trying to figure out what the meaning of the “0|1” is in the product slider shortcodes. For example here:

[product_slider category="" orderby="date" order="desc" featured="0|1" latest="0|1" best_sellers="0|1" style="ribbon|traditional"]


Is it possible to only show a specific number of beststeller products with this product slider shortcode? If yes, how can one achieve this?

Designs4U

Would be really nice if you could answer the question about the shortcode function… thanks! Regards

Sara_p

Hi, the 0|1 feature just mean that you can decide to enable “1” or disable “0” the feature.

If can limit the number of elements with the “items” attribute. Eg.

[product_slider category=”” orderby=”date” order=”desc” featured=”1” style=”traditional” items=”5”]

Hi, love this template plan on buying it, one question, I want to 1. make it stretch and I see it does that, so there is no background image.

But I also want to increase the size of everything on the screen by say 25%, so there is less white space on the left and right side of the page, almost so its full page with no white space per say. How would I do this using your theme?

Sara_p

No, i’m sorry, is not easy edit the theme in this way.

Default-user

I realize that, but we have a pro web designer my company paid 1k to edit this template and modify it for our needs, so I just need to know how we would do it, I can have implement everything you say to do.

Hello, I just noticed that on my product pages that my “Product Gallery” images that should be showing up as little thumbnails have mysteriously lost there styles and now just show up as large images.

It’s strange as it’s been fine and I only noticed today that it’s gone this way. If you know why this happened can you please let me know how to get it back to showing small thumbnails again.

https://fermoso.com.au/product/double-breasted-denim-bat-sleeve-tops/

Thanks for your help. Michael

Sara_p

Hello Michael, please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/ And then in the “Get support” page open a ticket and explain your issues.

Hi, I have the theme and it is awesome in so many ways! For the first time I have ran into a few things it can not do that the client wants but I love the Ajax ‘add to cart’ dropdown and so does my client. So I was wondering if you would be willing to sell just the ajax ‘add to cart’ feature and make it a stand alone plug in? Is this possible?

Sara_p

Ops, sorry my mistake! :)

If you’re using WooCommerce as ecommerce platform, the feature is already included with the plugin!

Default-user

I can’t seem to find/figure this out! I need to make the hover effect for the PRODUCT add to cart button/ribbon (you hover over a product and the ‘add to cart’ button apears/slides down from under the product), not the CART at the top of the page. Please help!

Sara_p

Hello, Could you please open a ticket at http://support.yithemes.com?

Our staff will be glad to help you solve your issue.

Best regards

vwebworld Purchased

Love the theme. I want to put a small amount of text under the slider I have on the home page. How would you suggest doing that? This would be below the slider but above the “Slogan”.

Sara_p

Hello, unfortunately you can’t do that. You need to edit by yourself the page template.

Chasal Purchased

H i !

Two things.

Could you please add, ASAP, an option to actually use a THUMBNAIL of the images in the sliders instead of the whole orignal image (which can be HD) ?

I was looking for a way to do that without editing your theme, but it is pretty impossible. This drove me nuts.

Also, I rewrited almost all the french po/mo because the original one REALLY sucks. It’s like you used google translate to do it… If I give you my version, would you integrate it into the next Update of Maya ?

I am a French graduated engineer living in Paris.

thanks a lot.

Sara_p

Hello Chasal, please open a ticket to our developers and they try to help you with the slider if it’s easy to do.

Regarding the languages. Unfortunately the po/mo are given us by our customers so they could contain errors. Feel free to send us your files, we will proud to include in the next update! :)

I can’t find this on your website and if it is on your site (if i’m overlooking it) is there a video tutorial ?

Sara_p

Hello, once you bought the theme you just need to register yourself at yithemes.com, active your theme here: http://yithemes.com/theme-activation/ and then you will be able to access to videotutorials within our support forum.

melie_fr Purchased

Hello I can’t reach your support website on yithemes…

Sara_p

Hi, are you now able to reach the page?

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