3685 comments found

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi,

I can`t see the product catogories in the menu part. I want to create a menu with the product catogories, but oly Uncategorized is there. All my new catogories are gone or missing?

I deleted Uncategorized from the catogories… But htis is the only item in the menu add page.

Please help… Thanks in advance

Default-user

Already slovbed it:) in the screensetting in the above menu I could selct 6 types of product catogories and one contains alle items:)

Problem solved

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • Norway

Now I have waited two days whit my ticket – the only thing they do is to mark the ticket solved whitout providing me any solution at all. I really need help – because I missed the update 2.1. of Maya. How can I get that? This update included a remove of “Gravitiform from woocoomerse”. How long do I need to wait to get this help?

Default-user

anyone?

Sara_p

Hi, can you give us the number of ticket?

EDIT: double posting

Default-user

Thanks! 17443 – and this is not about seo – as I have tried to told you and your team a several times – i still ask about the update 2.1 – that I missed. Where you removed gravitiform from maja and some more… I missed this update, and now everything is messed up – NOT because of any seo. Please give me an answere to that. Please! I beg you. I really need some help…..

Thank you!!

Sara_p

You replied to the ticket 9hours ago, the same time in which you wrote here. Please wait the reply of our developers.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Is Maya Shop work with the WP EDD plugin?

Sara_p

Hello, unfortunately we don’t have experience with this plugin. I’m really sorry!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi! Congratulation for the theme i want to buy it but before i want to know just a little thing: I just wanted to know if the top paper ribbon visible in this site www.http://www.decaleco.com (made with your theme) is possible with a simple file upload or you have to know how to code it.

Thank you very much!

Sara_p

Hello, yes there’s an option to upload your image.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi Guys,

My cousin has a problem with this theme which, I assume, might be caused faulty installation or something, but when he/I try to change any settings from the theme it doesn’t take the changes.

You guys have a solution?

Cheers, Kenneth.

Sara_p

Hi, please submit a ticket to our support platform: support.yithemes.com and our developers will help you to figure out the issue.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi

Maya shop and Woocomerece

I get this error. Can you please help me?

http://www.angstekspert.dk/angstshop/ -> select item to basket (danisk: kurv) -> go to kurv

Result: Fatal error: Call to undefined function mb_strtolower() in /home/cyber/public/angstekspert.dk/wp-content/themes/maya/core/functions-template.php on line 603

/Kim

Default-user

Hi I realize that this is probably a support case, so I have now submitted the problem to support. /Kim

Default-user

Problem is SOLVED :) (php on server problem..)

Get this? Fatal error: Call to undefined function mb_strtolower() in /home/cyber/public/angstekspert.dk/wp-content/themes/maya/core/functions-template.php on line 603 Do this: Install mbstring php on server

  • Bought between 10 and 49 items
  • Bulgaria
  • Has been a member for 2-3 years
toskov Purchased

Hello, is there any way to show purchase counting on my product page?

Sara_p

Hi there, you should ask to WooCommerce team how to do that! :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi morning, just to check with you. Is it possible for me to customize the product listing page as similar to http://www.johnlobb.com/models/oxford ?

Sara_p

Hi, you can do that but you need to make many changes to templates.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
limd Purchased

Hi. Can I check if you guys have the .gz file for the support? Thanks

Sara_p

Hello, once you registered yourself at yithemes.com and activated the theme from yithemes.com/theme-activation you can get the sample datas from here: http://support.yithemes.com/entries/22971147-How-to-import-sample-data-in-MayaShop

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Does this theme not work with the latest version of Jigoshop? It appears that CSS styles are missing, product layouts are broken on my site that previously had Jigoshop running.

Sara_p

Hi, please open a ticket to our developers http://support.yithemes.com and submit them the same question.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello Sara,

First of all I would like to complement you and your team. The support is exceptional. I logged in to submit a ticket and I saw the following message: “In the last few days we experienced some serious power failures, so the ticket queues are longer than usual. We are actively working to reply to all tickets in our backlog. Please have some patience. When will this be fixed?

Thank you!

Sara_p

Hello, in 1 or 2 days we will have the situation restored to 100%.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • Norway

Halo :)

Is there any possibilities to choose pre-orders? Additional to “add to cart” for products in store…

Sara_p

Hi, take a look to this extension: http://www.woothemes.com/products/woocommerce-pre-orders/

Maybe it can help with your needs.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi Sarah, How can I have more than 3 column mega menu?

Sara_p

Please take a look to the documentation, within the Menu section.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
jmf2 Purchased

Hello, wanted to know if I could load a Bullet created by me. Thanks and sorry for my bad English.

Sara_p

Hi, where do you want to place the bullet?

Default-user
jmf2 Purchased

Hi, I need to change the icon on a Bullet list, an icon created by me. Is it possible?

Sara_p

You can do that with some custom css code. Are you familiar with CSS? If not please open a ticket on our support forum (support.yithemes.com) and our developers will help you with your need.

Default-user
jmf2 Purchased

OK! Thks!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi,

I want to customize main menu style to be like this http://www.s-mediaintl.com/wp-content/uploads/2013/09/MAIN-MENU-EXAMPLE.jpg

Do you deliver such as assistance for free? Or perhaps you can tell me how much I should spend for this customization if free charge couldn’t be possible to do it.

Regards,

Sara_p

Hi, I’m sorry but we cannot help you with this kind of customization. Our support is given for simple CSS changes but this requires too much work. I suggest you to contact an external developer that can help you.

Cheers

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

having issues with the rest password section can you help ? for some reason when you reset the password once you have changed it, it does not let you login just keeps refreshing the page. I have disabled all plugins yet still no joy ?

any ideas ?

Sara_p

Hello, Could you please open a ticket at http://support.yithemes.com?

Our staff will be glad to help you solve your issue.

Best regards

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
oo7ml Purchased

Hi, the Checkout button does not show on the Cart page… there seems to be some sort of bug… i have submitted this as a support ticket too but have not heard back.

Default-user
oo7ml Purchased

is there any update on my ticket… i submitted it nearly two days now and have not heard back… i can’t use your theme at all?

Sara_p

Hello, could you give your ticket number?

Sara_p

Just found it. Please do not update the ticket unless it is really important. Every time you update it, the system moves the ticket at the end of the waiting list and you’ll lose your priority. This is why you didn’t get back from us.

Default-user
oo7ml Purchased

Ok, it is extremely urgent now as i have lost thousands because of this glitch…

Sara_p

Hi, our team is working on your ticket right now. You will get back as soon as possible.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Can anyone share the documentation for Maya theme ?

Sara_p

Hi, documentation is available after you bought the theme and it is included within the theme.

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 2-3 years

How do I remove breadcrumbs from the product page? There is no option in Maya General Settings.

Sara_p

Hello, Could you please open a ticket at http://support.yithemes.com?

Our staff will be glad to help you solve your questions.

Best regards

Default-user

I did, no one’s replied yet.. and neither to my question below.

Sara_p

What’s your ticket number?

Sara_p

EDIT: I can’t found your username in our support desk

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 2-3 years

I see there is a green sale button on sale items, but do you have something similar for items you want to mark as “new”?

Sara_p

Hi, unfortunately this option is not available. You need to do that by yourself.

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