3710 comments found

  • Has been a member for 2-3 years
  • Bought between 10 and 49 items
  • Exclusive Author

I dont know, why there are so many good ratings for this theme.. Its documentation isnt logical at all.. neither complete.. There are shortcodes you have to search in the code for..^^ The configuration in theme options doesnt work properly. And – its slow like hell.

If you like a template that works out of the box without any complications.. and one that isnt a time-eater:

STAY AWAY FROM MAYA!

Sara_p

Hi maasmedia, I really apologize for the issues you mentioned in your comment but did you try to submit a ticket on our support platform?

We have more than 7k happy customers. I don’t really think our theme options does not work properly or our theme is slow. I higly suggest you to submit a ticket to our developers and ask them for support.

Best regards

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years
  • Taiwan

My web (http://store.dayla.com.tw/) shows : This is a demo store for testing purposes, no orders shall be fulfilled

How to disable it?

odie123

I finished it.

Sara_p

This is a Woocommerce setting.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

How would you go about centering the icons from the shortcodes? Such as have the icon with the title underneath followed by the remaining text, but all centered.

Sara_p

Hello,

please open a ticket at http://support.yithemes.com and explain which is the shortcode you are using and where.

Our staff will be glad to help you.

Best regards

  • United States
  • Bought between 100 and 499 items
  • Has been a member for 4-5 years

Still waiting for a response. I submitted two tickets for ongoing issues.

Please reply.

Sara_p

What are your ticket numbers?

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years
  • Taiwan

Can you give me the integral shortcodes of Feature tabs include all data like - http://demo.yithemes.com/maya/home-version-iv-with-tab/

I just get [features_tab name="Products Features" open="1"] from sample page (http://store.dayla.com.tw/?page_id=612), but it is difficult to use for me. I can’t find detail shortcodes of features_tab in documentation, maybe I miss something…...

Can you guide to me to find the answer from documentation?

Thanks.

Sara_p

Before to use the shortcode, you need to create the Features Tab from your left-side menu. Here you can add tabs and content within them. Once you created the features tab, you can use it within a page.

odie123

Ican’t find any Features Tab from left-side menu. Please see the screenshot: http://ftdesign.tw/demo/w1.gif

May I install theme again?

Sara_p

Hello, please submit a ticket to http://support.yithemes.com and submit your issue to our developers. Thanks

  • Bought between 100 and 499 items
  • France
  • Has been a member for 3-4 years

Hi,

I need to change some little thing in order to make the .nav look like “megaMenu” on MayaShop

Can you tell me the change in the header.php and style.css please.

It’s very hard for me.

(ubermenu already installed in wordpress)

Thank you very much,

Sara_p

Hello,

please open a ticket at http://support.yithemes.com

Our staff will be glad to help you.

Best regards

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
gsw85 Purchased

Hi, Where can I get the sample data??

Sara_p

Did you activate the theme from http://yithemes.com/theme-activation ?

Default-user
gsw85 Purchased

I’m trying ti activate but it said it was activated already

Sara_p

Please send an email to support[at]yithemes.com with the purchase code. I’ll give you more details about the problem.

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • United States

Hello got a problem here,

I updated to last version of Maya and Woocommerce but the update has messed up my homepage slide and also my product page , it s showing my entire product and don t act as a slider anymore, I tryed mutiple shortcode but they still won t work could you help me ? my page is http://www.taylorseo.com

Sara_p

Hello, please submit a ticket to our developers at http://support.yithemes.com and submit them your issue!

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • United States

K I managed to solve the product page problem , I only have slider not working on home page with shortcode

Sara_p

Hello, as said you above, please submit a ticket to our developers at http://support.yithemes.com and submit them your issue!

Default-user

As said above, I ve sumitted my ticket 72 hours ago…

Sara_p

Hello, I just replied to previous comment. Please do not open other comments for same thing.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

JUST TO COMPLIMENT YOU ON ONE OF YOUR TEAM MEMBERS. HIS NAME IS Nicola Mustone. HE IS BY FAR ONE OF THE BEST THAT YOU HAVE. HE ACTUALLY KNOWS HOW TO PROVIDE THE BEST SUPPORT EVER. KEEP UP THE GREAT JOB. OVER ALL YOUR SUPPORT TEAM IS EXCEPTIONAL. I HAVE NO COMPLAINTS. BUT NICOLA MUSTONE IS THE MAN…. :)

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hello! Is there an option to show different layerslider in each page? Thanks

Default-user

nvm I got this to work.

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • United States

Still no answer and neither to my tickets :(

Sara_p

Hi, Please do not update the ticket unless it is really important. Every time you update it, the system moves the ticket at the end of the waiting list and you’ll lose your priority.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
verav Purchased

Is Maya compatible with WP 3.6.1?

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

I have waited for almost a week to have an issue resolved via your support system and I am still waiting. I have a very very upset client for whom we have missed a deadline and she is not happy. All we needed was an answer on a simple CSS issue.

Can you please answer this or it is highly likely I will have to refund the client and she will go elsewhere. I have purchased other designs from you but I am very skeptical about the future

Sara_p

Hello, what is your ticket number?

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Went on a customer side of things and I am unable to edit mu billing address and shipping address. What’s the fix to this?

Sara_p

Hello, please submit a ticket to http://support.yithemes.com and submit your issue to our developers. Thanks

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • United States

So sick 72 hours and no response on both side , nobody took over my tickets and my website is still broken…

Sara_p

Hello, Please do not update the ticket unless it is really important. Every time you update it, the system moves the ticket at the end of the waiting list and you’ll lose your priority. This is why you didn’t get a reply.

Default-user

This isn t , I updated it cos It has been 72h without any answer…

Sara_p

One of our developers already replied you.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello. sorry my English is not good.

Can’t checkout in Paypal. error massage is right here 2.

1) Please check your email address and password and try again -> but it is collect right address and password.

2) down location massage ” Test Site”

It’s very hard for me. please answer me.

my homepage: http://www.discoveryroot.com/wp/ error massage :http://www.discoveryroot.com/pay_error.jpg

Sara_p

Hello, please submit a ticket to http://support.yithemes.com and submit your issue to our developers. Thanks

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi

After update to wordpress 3.6.1, LAYERS-SLIDER is broken.

What to do?

Best Kim

Default-user

I have now testet wordpress version 3.6 end layers slayers is stille not working. The problem is not wordpress version. So.. after install AND some time.. layers sliders is broken.

“layers slider WP”

What to do?

Best Kim

Default-user

Page is http://www.angstekspert.dk .. the space is there, but the lider it emty.

Sara_p

Hello, please open a ticket to http://support.yithemes.com and submit your question to our developers.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Usually we really liked the theme, but after updating the theme together with woocommerce, we got some problems with customizing it. But the really bad thing is – by trying to get some help/answer`s through the support page “http://support.yithemes.com” we get nothing!

Old password for our account isn`t working anymore… ... clicking on “lost password”, enter email address – done, but what`s comes next? “Error: You have entered an incorrect CAPTCHA value. Click the BACK button on your browser, and try aga”

HOW should i enter a captcha to reset my password if the support page DOESN´T show a passwort? :(

Sara_p

Hello, please send us a mail to support[ay]yithemes.com and I’ll reset manually your password.

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years

Do you have any suggestions for a content builder? My client isn’t very internet savy, and I’m looking for an easy way for them to make changes to their site.

I’ve tried Frontend Builder but it was a resounding failure.

Your help would be greatly appreciated!!

Thanks for the help!

Sara_p

Hello, I do not think a content builder is a best thing with our themes. Content builder should be installed before to develop the theme. I don’t think once you enabled a content builder everything works fine with Maya.

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