3538 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello,

a very quick one: it appears that there is a big distance between the images of my products and the price and the same happens between the price field and the add to cart ribbon.

Any idea how I could possibly fix this?

Many thanks!!

Z

Sara_p

Hello, i need to check your website. Please open a ticket in our support desk and add your website URL so we can see it.

Thank you!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Flanar Purchased

Hello,

I registered on your support website and tried to activate my Theme using the Product/Item ID. Each time I tried, I got an error. And I am pretty sure that I inputted the right code. Can you help me this asap?

Thank you

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
kj0283 Purchased

Whats the size for the Nivo slider?

Sara_p

It’s 608×269px!

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
kj0283 Purchased

Is there i can resize these sliders? Like the uno one so i can smaller and not so wide

Sara_p

Hello, you can change it in Theme Options > Sliders. Configure the UnoSlider and you will see the box “Slider settings” where you can change the sizes.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Pre purchase question. I want to sell photographic prints and have password protected albums for customers. Is it possible to add password protected albums? Also, is there an option to add notes to the item before or during checkout?

Sara_p

Hello, you have the standard WP feature to set a password protected page.

You can add notes only during the checkout.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • Russian Federation

Guys, I can’t activate my theme on your support form:((( Login my Item Purchase Code for Maya Shop and NOTHING:(( Got this error: ERROR: There was a problem in the activation. Please try again in 5 minutes.

Sara_p

Hello, i enabled the theme on the support desk for you.

I aplogize for any trouble we caused, we are having issues with the activation system!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
Kovy_ Purchased

I paid for it my 60 dollars and theme activation on http://yithemes.com/ is not working. I´m trying to activate it for 1 hour. Where is problem? I want only xml demo content for my page and it´s harder than marathon. Please fix it fast. Best regards Kovy_

Sara_p

Hello, the problem is in our activation system, i apologize!

I activated the theme manually for you, check the forum please.

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years
guema Purchased

I really want the demo content on my site, but when I try to activate it through http://yithemes.com/ it gives me an error. Can you send me the files or fix it?

Thanks in advance !

Sara_p

Hello, i enabled the theme on the support desk for you.

Check the forum to get the sample data!

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
kj0283 Purchased

How do you set the blog to the elegant theme.. because i tried as just a regular blog but it was kinda weird.. it had a title then the comment and the blog content and thats not how it should look.

Sara_p

Hello, you can change the blog layout in Theme Options > General > Blog settings. There’s a dropdown to choose the layout!

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
tommyeu Purchased

HELP!!!! How to add widgets icons beside title ?

Sara_p

Hello, i’m sorry but i do not understand which icons you want to add and to which title.

Please submit a ticket in our support desk at http://support.yithemes.com. Our support guys will reply you as soon as possible! Thank you for writing us!

Default-user
tommyeu Purchased

oh I mean home page right bottom FREE SHIPPING icons

Sara_p

That is an Icon text widget.

Add it in your sidebar in Appearance > Widgets, it has a dropdown to choose the icon!

Default-user
tommyeu Purchased

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Flanar Purchased

Hello,

I am wondering does your site support WP Multi site?

Default-user
Flanar Purchased

correction: I meant theme not site

Sara_p

Yes, it support multisite!

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years

Hi, How come there is no tags for the portfolio custom post type?

Sara_p

Hello, we did not add them, if you want you can add the code yourself to get them supported!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Is there anyway to get the description/additional information/reviews area to drop in under the pictures in the products page? Kinda where it is full width. Thanks

Sara_p

Add this code at the end of the file maya/functions.php

add_action( 'woocommerce_after_single_product_summary', 'woocommerce_output_product_data_tabs', 10);
remove_action( 'woocommerce_single_product_summary', 'woocommerce_output_product_data_tabs', 60);
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  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
kj0283 Purchased

How do you set up the newsletter form so its linked to say constant contact?

Sara_p

Hello, it’s not compatible with ConstantContact. It requires some data that we can’t add statically in the newsletter form field.

You have to use the provider forms.

Default-user
kj0283 Purchased

I set it to mail chimp but what happens is when I type my email.. and click the button it doesn’t just it bounces and makes you type password and name.

Sara_p
Hi, please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
Tomva Purchased

There used to be a page in the forums with all kinds of plain video tutorials on lots of things about mayashop. The sliders, their sizes , header everything. Where is this post??? I cannot find anything related to mayashop on the forums of this horrible themeforrest website anymore.

Sara_p
tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page you can watch our videotutorials and open a ticket and explain your issues.

Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

hi for some reason the following plugin wont work with your wonderful theme, the plugin developer thinks there are hooks missing, any chance on next update you can make it compatible

this is the plugin – http://wordpress.org/plugins/amazon-s3-and-cloudfront/

thanks

Sara_p

Thank you for reporting this, i will ask to my developers to check.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
tommyeu Purchased

How to remove Add to Wishlist and product compare button on product page ? http://www.wanfang.co.nz/product/summer-leather-2/

Sara_p

You can disable this features in WooCommerce > Settings > Wishlist / Products Compare :)

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • United States
opusuno Purchased

Installed the theme.. Mostly working but it breaks the Insert Media/Set featured image function.. Disabled theme and it works again. Is there an easy fix for this?

Default-user
opusuno Purchased

Also notice the “add short codes” brings up a 404

Sara_p

please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi Sara, I just purchased MayaShop. I can not make Flash Slider work. When I select Flash Slider, i dont see any Slider. All other Sliders works fine. Is this slider not part of the theme? Are we suppose to pay extra for it?

Sara_p

The flash slider is included and is free, maybe there are some js issues.

please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years
  • Italy

Hi, I have a problem with the template. When I insert a widget in the sidebar foote I do not see the product description but the HTML code of the image as a link.

Sara_p

We are not the authors of this theme :)

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