3684 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Is there a way to show a specific number of new products and best sellers on the homepage, using the [product_slider] shortcode?

Right now my homepage shows ALL the products and it loads really slow.

Sara_p

you can use items=”20” to set 20 products, in this way:

[product_slider items=”20”]

:)

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi there,

Have had your theme for a while and everything has worked well. Have now got some issues with people using safari on a mobile device they cannot see the Add Cart function. Is this a known bug?

Thanks

Sara_p

Not yet, you are the first user that report it.

please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
tommyeu Purchased

How to remove product page side bar please help !!!

http://www.wanfang.co.nz/product-category/brand/health-life/
Sara_p

I can’t view your site, “Authorization Required” :(

Default-user
tommyeu Purchased

Username:admin Password: wanfang2013

Default-user
tommyeu Purchased

solution please :(

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
tommyeu Purchased

How to remove right side bar please help :(

http://www.wanfang.co.nz/product-category/brand/comvita/
Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
Razzbap Purchased

Hey Sara_P

After installing the theme, nothing on my wordpress-menu works? after i have installed your theme, all the bottoms, in my control panel is no longer working, when i press them, it loads for a second and then it just get blank.. What to do?

Default-user
Razzbap Purchased

My site is www.ipfix.dk the site is up, but i cannot edit anything..

Default-user
Razzbap Purchased

I have made a small video of the problem, you can see it here http://tinypic.com/r/1zbtool/5

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years
NicoleA Purchased

Hi, hoping you can please help.

I have updated to the latest version of wordpress and woocommerce and now my shop is broken. I tried the latest theme update too but I have made way too many customisations. Can you please advise what files only should be updated to fix the shop without losing any of my edits?

See here: www.cupcakesplease.com.au

Thanks

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi, How can I add the the testimonial page same as a demo page?

Sara_p

You have to create the testimonials and then in the editor of a page add the shortcode [testimonials]

We explain this in the documentation :)

Default-user

Hi Sara, Thanks for your help.. yeah i did the same way but my page didn’t look like the same demo page format(here is link of my page http://itsabouttimenyc.com/wp/?page_id=1581).. do i need to change anything there?

Default-user

Hi, But it doesn’t look like the demo page

Default-user

it’s look like totally different

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Ciao Sara, I have a problem and I don’t know how to find a solution. All the items in my online shop hasn’t now the “Add to Cart” button. You can see the products, choose the variables, but not the quantity or add to cart… only in 1 of them!

What happens?

Jose www.perrachica.com

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

Default-user

Well… not very good “support”, so…

Sara_p

What do you mean? Do you already opened a ticket? If yes, please provide me the number, thanks. :)

Default-user

24283 & #24317… Answers = 0 :(

Default-user

24283 & 24317… no answers

Sara_p

Just asked to my developer to check. Usually we reply in 24hrs, you opened the last tickat at 12am, today. :)

Default-user

Okay, thanks, but, as you can imagine, to have an online shop unable to sell products is very distressful!

Sara_p

Yes, i understand you. I hope my developer helped you or will help you to fix very ASAP your issue. Let me know.

Regards

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Hello! I’ve a doubt. I’m looking to buy this theme. But I’ll use for books, can I add an PDF for a preview in any product, to free download.

Thanks

Sara_p

Sure, you can add a downloadable product :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi Sara,

I removed map on contact page and after that my Contact form format gone! WHy? My contact form didn’t look same as demo page Can you help me? Here is link of my contact page (http://demo.yithemes.com/maya/contact/)

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi,

is there a way to add a video to the homepage in place of a slider? When someone opens the website a video automatically starts playing.. please let me know

thank you

Sara_p

You have to search a wordpress plugin for this, we don’t have this feature, i’m sorry. :(

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi Sara!

I understand that to to show the products on sale in a shop, I create a page, and add the woocommerce shortcode that displays the sale items in that page. but when I do that, I lose the ability to filter the products by attributes, e.g. size (using the sidebar). is there a way around this?

Thank you, Maria

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
Fellipe Purchased

Hello! How can I show 4 in a single line like your template? My images still too big in the home.

http://www.medoslibrosalud.com/2014/

Thanks!

Sara_p

You can set the images size in Woo Commerce > Settings > Catalog > Image Options. We have product thumbnails with a width of 90 pixels :)

Default-user
Fellipe Purchased

Perfect! Thanks!

Sara_p

You’re welcome :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

sorry for my terrible English. My question is this: in the detail pages of a product can not add photos in the product description?

If I add a photo on the product description, page is slightly wrong. The options I see are: add or remove the sidebar, but the structure is always the same.

The theme is intended to operate without photos in the product description? Add photo description goes well for SEO

Sara_p

Sure, you can add images in the product description. Can you provide me the url of your site so i can check your issue? thank you :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

did you guys update this theme for the support with 3.71 WP?

Sara_p

Sure. Do you have some issues with this version?

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • United States

Pre-Sale Question

Ive been selling my client on using this theme for her new shop, but is it compatible with the latest version of wordpress & woo commerce?

Happy Holidays

Rob

Sara_p

Hi Rob, yes :)

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • United States
Sara_p

thank you :) merry christmas to you

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years
m1803 Purchased

Hi, the sidebar does not work on the blog page. It lands somewhere on the bottom of the page. I removed it completely for now. It happened after I updated the WooCommerce plugin. Any ideas? Any other page sidebar works fine; only blog’s sidebar is messed up.

Thanks!

http://boskybelle.com/blog/
Sara_p

Hi, please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/ And then in the “Get support” page open a ticket and explain your issues.

Thanks!

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
kj0283 Purchased

How do you make the strip go from one end of the white box to the other.. so there not a gap of white on both sides?

http://dazzlingdivadesigns.co/
Sara_p

You have to set a “stretched” layout in theme options > general. Now you are using the “boxed layout”, i think :)

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
kj0283 Purchased

How do you format the blog better.. the letters all messed up and looks better in the post then on screen.. http://dazzlingdivadesigns.co/behind-the-design/.. I can’t get the words to sit right.. there kinda all over the place..

Default-user
kj0283 Purchased

is there away to fix that tmep for the elegant.. because if you right I then say for example remember drops way down to the bottom and its leaves a huge gap I guess where the sidebar would go.. however i’m not using a sidebar. On the other side like its not really full content.

Sara_p

Please open a ticket in our support desk, i can’t help you because i’m not a developer.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/ And then in the “Get support” page open a ticket and explain your issues.

Thanks :)

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