3543 comments found

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 0-1 years

Hello Sara, Is it possible to have the original maya template as is, So I can see the content inside and create to m specification without the guess work?

Sara_p

Sure, you can download the demo files and import this files on your installation.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” download the demo files and the sample images :)

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

Hi Sarah,

Great theme! Works fine:) I have a problem, when I google my website Google says that my website is possible hacked. To erase the message I have to verify my analytics account. I tried and copied the analysics to the theme option. But it doesnt work. Now Google gives my another option to verify, I have to paste the code in the homepage. See here:

<head> <meta name=”google-site-verification” content=”**” /> <title> Mijn titel </title> </head>

pagina-inhoud

But I cant find this page….when I go to Could you please help me out? Normaly it works when I paste the code in the (footer) option, but now it wont work. the site is www.koivoershop.nl

I hope to hear from you.

Best wishes,

Yvo

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi,Sara . will you please tell me the Size of the Elastic slider images . I can not find it in the document from http://docs.yithemes.com/maya/ .Thanks .

Sara_p

we have 960pixel width and 335pixel height :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

The YIThemes support website appears to be down and has been for two days. Are you changing where we need to submit support tickets?

My question is related to the Featured Image on the Product page. I have recently purchased Mayashop and am having an issue with the Product thumbnails. I expect them to replace the current Featured Image when clicked. However, when clicked they are opening in a new browser tab. How can I fix this?

Thanks!

Sara_p

The support site is not down, is working, try now :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi Sara.

I have free shipping on most of my products but would like to have a flat rate shipping charge on some of the products (same amount regardless how many in the order). At the moment customers can choose free shipping or flat rate shipping on the cart page, regardless of what products they have chosen. How do I remove this option from the cart and instead automatically add the correct free shipping or the flat rate shipping cost? I can see how to create shipping classes under the Products menu, however I cannot assign prices to these and they do not seem to carry over to the cart. I can also see shipping options in the Woocommerce settings, however I cannot then assign these to specific products. Any help would be very much appreciated.

Cheers, Tom

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 0-1 years

Where is background 2 on Maya Shop?

Sara_p
You can download all the background images here: http://support.yithemes.com/entries/26124398-Custom-backgrounds-pack

and then upload the bg you want to use using the “custom” feature :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

My add to cart button is missing as well as when I change an attribute on my product page, the price no longer changes with it. can this be resolved?

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • United Kingdom

Hello,

I’m a bit of a beginner when it comes to e-commerce, my friend has asked me to set her a website up with an online shop. It seems too easy just to be able to install this theme and have an active e-commerce platform ready to edit.. Is there a catch or anything extra needed to do to sell in the UK?

Thank you,

Kris

Sara_p

If you want to sell with paypal, yes, is really easy :) Just install the theme, the plugin, upload products and you’re ready. You have just to check how it works on UK with taxes and licenses..

  • Bangladesh
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 1-2 years
  • Sold between 1 000 and 5 000 dollars

Awesome :) Great Work :)

Sara_p

Thanks :)

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi, I have listed several products with variations. Each variation has a unique SKU. However, the SKU is not visible when a product option (in this case size) is selected. My SKU’s show for simple products but not for variations. Having done a bit of research online it appears that this occasionally happens and is usually due to the theme files. Please can you help?

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 0-1 years

social type=”skype” href=”#” doesn’t work! what should go in the place of # for the skype URL information???

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
  • United States

Hello,

I need a php template for full-width. Can you please provide that or reference it?

Thanks!

Sara_p

Don’t need a PHP page, in each page in the right side there is a select to choose if you want a left sidebar, a right sidebar or a fully width page (no sidebar) :)

Default-user

I need a full-width template for a custom page?

Sara_p

If you want to make a page full width, without sidebar, you can create the page and set “no sidebar” in the Page Options panel, right side. :)

Default-user

I need the php file for a full-width layout template. I know how to make a page full-width in the backend. Can you please provide the php file. Thanks

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your needs.

Thanks!

Default-user

Thanks ticket submitted!

Sara_p

Hope my developers will help you soon ;)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Dear support,

At the moment i’m having an issue with the magnifier in combination with variable products. When on a product page selecting a variation – the main image changes. However when magnifying this product the zoom still shows the ‘original’ image. An example: https://www.rachmaninoffshop.nl/product/krukjes/dutch-design-chair/

Do you guys know how i can fix this? Thanks in advance, Peter

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
martaja Purchased

Hi Sara! I want to know if I can remove any slider in the home page. I don’t want sliders. I tried to put ‘none’ in theme options>sliders but doesn’t work.

Default-user
martaja Purchased

solved!! ;)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi Sara, I didn’t get reply from your support tema people.. I sent them email 4 days ago , I didn’t get any reply from them.

Ca you please help me? My checkout button also not working

Sara_p

We not provide support through mail, if you have issues and if you need help please open a ticket in our support site. thanks :)

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 1-2 years
jdunhin Purchased

Hi there, I use woocommerce with the theme. All is working great but when I add variations then the add to cart does not show up.

Normal products work fine. I know I do it correctly. Please help.

jdunhin
jdunhin Purchased

I also see the prize not changing. I am running on the latest browsers.

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

jdunhin
jdunhin Purchased

How long does it take to get help there. Because I did activate theme and register and log ticket.

Sara_p

Usually max 24hr, please provide me the ticket number so i can check :) thank you

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

im having problems with YITH WooCommerce Zoom Magnifier, when i hover over a product it shows it 4 times. i made all the change in it setting and still not working correctly. I signup for yithemes but there support link isnt working. can some one help me? http://retaliationclothing.com/tc/?product=black-hair any ideas???

Sara_p

what do you mean with “support link is not working”? maybe you have the wrong url.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 0-1 years

Can I use the demo theme to to fit my needs instead of the template site I purchased. I tried to insert my purchase code and it locked me out.

Sara_p

Locked you out?

Send me a message to support[at]yithemes.com and provide me the activation code of your license, thanks.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I have following questions:-

1) Can we add elements like Bazzar theme under product picture 2) Is it possible to show ALPHABETICAL BRAND INDEX just below menu or in side bar (as drop-down menu item) like

http://www.zappos.com/stylists-picks

and all brand on one page like http://www.zappos.com/brands

3) I want to create Art Gallery site, so images must be as per actual photo orientation (portrait or landscape) like

http://indianarthub.com/Paintings/

and last question:-

4) Is it possible to add ADVANCE SEARCH PAGE LIKE http://www.indiaartvillage.com/paintings/

Thanks.

Sara_p

1. Yes

2. Yes but you have to create the list yourself, is not possible have this on automatic.

3. yes

4. we don’t have this feature, i suggest you to check if there is a woo comemrce extension for this, or a wordpress plugin you can use.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi Sara, Presales question please. I am looking to use your template and integrate it into ECT (ecommerce templates) shopping cart http://www.ecommercetemplates.com/wordpress.asp. (It is not a plug in as such; rather I can integrate it.) i would love to use your theme it has great feedback; can you advise me of any technical issues that you could forsee and also (as I am new to wordpress) what are the main elements that would not display as per your demo using a different shopping database program. Thanks so much in advance. Tracey

Sara_p

Hi Tracey, i’m sorry but i don’t know. We developed this theme on Woo Commerce so i think you can have some issues to use it with another plugin. :(

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