3919 comments found

Hello Sara, Is it possible to have the original maya template as is, So I can see the content inside and create to m specification without the guess work?

Sara_p

Sure, you can download the demo files and import this files on your installation.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” download the demo files and the sample images :)

Hi Sarah,

Great theme! Works fine:) I have a problem, when I google my website Google says that my website is possible hacked. To erase the message I have to verify my analytics account. I tried and copied the analysics to the theme option. But it doesnt work. Now Google gives my another option to verify, I have to paste the code in the homepage. See here:

<head> <meta name=”google-site-verification” content=”**” /> <title> Mijn titel </title> </head>

pagina-inhoud

But I cant find this page….when I go to Could you please help me out? Normaly it works when I paste the code in the (footer) option, but now it wont work. the site is www.koivoershop.nl

I hope to hear from you.

Best wishes,

Yvo

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

Hi,Sara . will you please tell me the Size of the Elastic slider images . I can not find it in the document from http://docs.yithemes.com/maya/ .Thanks .

Sara_p

we have 960pixel width and 335pixel height :)

The YIThemes support website appears to be down and has been for two days. Are you changing where we need to submit support tickets?

My question is related to the Featured Image on the Product page. I have recently purchased Mayashop and am having an issue with the Product thumbnails. I expect them to replace the current Featured Image when clicked. However, when clicked they are opening in a new browser tab. How can I fix this?

Thanks!

Sara_p

The support site is not down, is working, try now :)

Hi Sara.

I have free shipping on most of my products but would like to have a flat rate shipping charge on some of the products (same amount regardless how many in the order). At the moment customers can choose free shipping or flat rate shipping on the cart page, regardless of what products they have chosen. How do I remove this option from the cart and instead automatically add the correct free shipping or the flat rate shipping cost? I can see how to create shipping classes under the Products menu, however I cannot assign prices to these and they do not seem to carry over to the cart. I can also see shipping options in the Woocommerce settings, however I cannot then assign these to specific products. Any help would be very much appreciated.

Cheers, Tom

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

Where is background 2 on Maya Shop?

Sara_p
You can download all the background images here: http://support.yithemes.com/entries/26124398-Custom-backgrounds-pack

and then upload the bg you want to use using the “custom” feature :)

My add to cart button is missing as well as when I change an attribute on my product page, the price no longer changes with it. can this be resolved?

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

Hello,

I’m a bit of a beginner when it comes to e-commerce, my friend has asked me to set her a website up with an online shop. It seems too easy just to be able to install this theme and have an active e-commerce platform ready to edit.. Is there a catch or anything extra needed to do to sell in the UK?

Thank you,

Kris

Sara_p

If you want to sell with paypal, yes, is really easy :) Just install the theme, the plugin, upload products and you’re ready. You have just to check how it works on UK with taxes and licenses..

Awesome :) Great Work :)

Sara_p

Thanks :)

Hi, I have listed several products with variations. Each variation has a unique SKU. However, the SKU is not visible when a product option (in this case size) is selected. My SKU’s show for simple products but not for variations. Having done a bit of research online it appears that this occasionally happens and is usually due to the theme files. Please can you help?

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

social type=”skype” href=”#” doesn’t work! what should go in the place of # for the skype URL information???

Hello,

I need a php template for full-width. Can you please provide that or reference it?

Thanks!

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your needs.

Thanks!

Default-user

Thanks ticket submitted!

Sara_p

Hope my developers will help you soon ;)

Dear support,

At the moment i’m having an issue with the magnifier in combination with variable products. When on a product page selecting a variation – the main image changes. However when magnifying this product the zoom still shows the ‘original’ image. An example: https://www.rachmaninoffshop.nl/product/krukjes/dutch-design-chair/

Do you guys know how i can fix this? Thanks in advance, Peter

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

Hi Sara! I want to know if I can remove any slider in the home page. I don’t want sliders. I tried to put ‘none’ in theme options>sliders but doesn’t work.

Default-user

solved!! ;)

Hi Sara, I didn’t get reply from your support tema people.. I sent them email 4 days ago , I didn’t get any reply from them.

Ca you please help me? My checkout button also not working

Sara_p

We not provide support through mail, if you have issues and if you need help please open a ticket in our support site. thanks :)

Hi there, I use woocommerce with the theme. All is working great but when I add variations then the add to cart does not show up.

Normal products work fine. I know I do it correctly. Please help.

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

devphoenix

How long does it take to get help there. Because I did activate theme and register and log ticket.

Sara_p

Usually max 24hr, please provide me the ticket number so i can check :) thank you

im having problems with YITH WooCommerce Zoom Magnifier, when i hover over a product it shows it 4 times. i made all the change in it setting and still not working correctly. I signup for yithemes but there support link isnt working. can some one help me? http://retaliationclothing.com/tc/?product=black-hair any ideas???

Sara_p

what do you mean with “support link is not working”? maybe you have the wrong url.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

Can I use the demo theme to to fit my needs instead of the template site I purchased. I tried to insert my purchase code and it locked me out.

Sara_p

Locked you out?

Send me a message to support[at]yithemes.com and provide me the activation code of your license, thanks.

I have following questions:-

1) Can we add elements like Bazzar theme under product picture 2) Is it possible to show ALPHABETICAL BRAND INDEX just below menu or in side bar (as drop-down menu item) like

http://www.zappos.com/stylists-picks

and all brand on one page like http://www.zappos.com/brands

3) I want to create Art Gallery site, so images must be as per actual photo orientation (portrait or landscape) like

http://indianarthub.com/Paintings/

and last question:-

4) Is it possible to add ADVANCE SEARCH PAGE LIKE http://www.indiaartvillage.com/paintings/

Thanks.

Sara_p

1. Yes

2. Yes but you have to create the list yourself, is not possible have this on automatic.

3. yes

4. we don’t have this feature, i suggest you to check if there is a woo comemrce extension for this, or a wordpress plugin you can use.

Hi Sara, Presales question please. I am looking to use your template and integrate it into ECT (ecommerce templates) shopping cart http://www.ecommercetemplates.com/wordpress.asp. (It is not a plug in as such; rather I can integrate it.) i would love to use your theme it has great feedback; can you advise me of any technical issues that you could forsee and also (as I am new to wordpress) what are the main elements that would not display as per your demo using a different shopping database program. Thanks so much in advance. Tracey

Sara_p

Hi Tracey, i’m sorry but i don’t know. We developed this theme on Woo Commerce so i think you can have some issues to use it with another plugin. :(

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