3684 comments found

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users

Hello Sarra…! I would like to have an extra button in woocommerce External/Affiliate product for affiliate product trial file. How can I do this?

Thank you very much!

Sara_p

I’m sorry, but this is not a theme feature, is a woo commerce setting. I suggest you to contact the woo commerce developers for this.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

is it possible to disable the mobile layout?

Default-user

i would like the desktop page to be the same as the mobile page

Sara_p

Sure, in the theme options panel you can turn off the responsive behavior (theme options > general)

Default-user

thank you !!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Where is the support for Celestino. I bought this theme from you on Themeforest and now I can no longer download it here. I made a request on your support page for a downlaod/update 5 days now and no response. If I wanted a theme with no support and update I would of downlaoded a free theme online. I paid for this supposedly premium theme and now there is no way for me to get a download from themeforest or your support page/website.

Sara_p
Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and ask for the last version of Celestino to our developers. thanks

Default-user

Check your support page. I opened a ticket five day now, can’t you read and understand?

Sara_p

please provide me the ticket number, i will ask to my developer to add the theme to your profile tomorrow. thanks

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
kj0283 Purchased

whats the image size for the Nivo Slider?

Sara_p

608pixel width and 270pixel height :)

  • Has been a member for 0-1 years

Hi, Is there a way to turn on translation in woocommerce to Polish? I have a problem with “Add to cart” button it’s turned on but I can’t see it on www site. I can’t add any photos to products. It always load file to the half and than it stops than shows that there is a problem and i should try later. Why is that?

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
martaja Purchased

Hi! two doubt:

- I can’t upload product images, the “upload/insert” button below the product link, and in the right the rightbar where the botton “Add product gallery images” is, either. What can I do?

- I just activate my theme in http://yithemes.com/theme-activation/ but “get support” doesn’t work.

Many thanks!!

Sara_p

What do you mean with “doesn’t work”? Just checked and the support site is working.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello, I have one problem with my cheking. In the final page, is not possible choose any state. Can you help me please?

http://i61.tinypic.com/2gvsxsi.png
Sara_p

please open a ticket in the support area and ask this to our developers. I can’t help you with technical requests.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
tommyeu Purchased

Hi, I can’t translate my homepage hero slideshow and right slide bar please help!!!

http://www.wanfang.co.nz/?lang=zh-hans
Sara_p

please open a ticket in the support area and ask this to our developers. I can’t help you with technical requests.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 4-5 years
  • Poland
  • Referred between 50 and 99 users
When I try import sample data – get this – Sorry, there has been an error. This does not appear to be a WXR file, missing/invalid WXR version number. What wrong ? http://www.etobak.pl
Sara_p

please open a ticket in the support area and ask this to our developers. I can’t help you with technical requests.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years
fidgit Purchased

Hey there, posted this on support forums too – please respond asap so I can move forward.

Product pages seem to have no style sheet, or something…no featured or gallery images show (just a black rectangle with a plus sign in the middle) and this rectangle is over the top of the short product description and other bits Tried reuploading theme and adding new products…

https://www.dropbox.com/s/603eiv75t3njalt/Screen%20Shot%202014-02-04%20at%204.23.38%20PM.png?m=

Site is behind a holding page as client has not approved yet.

Sara_p

I’m sorry but we not provide support through mail. Please open a ticket!

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

Default-user
fidgit Purchased

Yes…that is what I have done already a few days ago…no reply so writing here

Sara_p

Please provide me your ticket number so i can check. thanks :)

Default-user
fidgit Purchased

28421 – Ive had one reply but it only half worked – waiting on next fix.

Sara_p

Just asked to my developer to check again the ticket, thanks.

Default-user
fidgit Purchased

Thank you- just again received a forwarded email of the last instructions that only half worked…

Default-user
fidgit Purchased

Still nothing…still waiting…this seems like a simple thing so not sure why it has taken you guys days (and many blank or duplicate emails)

Sara_p

The last reply was of my developer Guido, if you still need help please explain better your issue and reply to the ticket! thanks

Default-user
fidgit Purchased

yes I replied to his email, with a screen grab and explanation of the issue…not sure how else I can explain it as its pretty obvious as soon as one looks at the grab. Ill post it again then and hope this time it doesnt go unnoticed.

Default-user
fidgit Purchased

I replied via email, not on the support ticket page. If replying by email means being ignored then you should add a no-reply@ to your email addresses.

Sara_p

Just asked Guido to check the mail, but it seems he not received your message. Please reply to the ticket, without to use the “replying by email” link. thanks!

Default-user
fidgit Purchased

Already done that…waiting

Default-user
fidgit Purchased

Now replied with details of a load of out of date theme bundled files from Woo Commerce…that is the issue…Woo commerce update and the theme’s custom woo files. being out of date.

Sara_p

Hi,

I’m sorry, we know the compatibility problems with Woocommerce 2.1 and we are working to solve it asap and release a temporary fix in these days!

We will announce updated news right in this thread: http://support.yithemes.com/entries/41041226-Woocommerce-2-1-problems- If you want download the previous version of Woocommerce, this is the link.

Woocommerce 2.0.20: https://github.com/woothemes/woocommerce/archive/v2.0.20.zip Please be patient, Thank you.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

hi

any chance on the next update you can add hooks for thumbnails to make the theme compatible with “Amazon S3 and CloudFront” plugin by Brad as my images are not loading correct size thumbnails and product image sizes.

thanks

Sara_p

I will ask to my developer if is possible, thanks :)

  • Bought between 1 and 9 items
  • Has been a member for 4-5 years

So far so good. One question. In the single product page, under tabs, the first tab is called “Description”. The subhead on the Description tab is called “Product Description”. This is redundant. How can I remove the words “Product Description” at the top of the Description tab?

Sara_p

Please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 4-5 years

FYI for those whose “Add To Cart” button goes missing when activating attributes and variables. Try disabling the Magnifer in WooCommerce. Worked for me.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
renoide Purchased

Hello! I tried to download the sample data from yithemes.com but it has an error, where could I get a functional file? Thank you!

Sara_p

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page you can download the sample data.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello,

Please can you tell me why my blog didn’t look like in maya shop demo.

http://deadsea-store.com/

i choose big thumbnail

thanks

Sara_p

Do you fixed? I see your blog is like the maya blog now :)

Default-user

no the blog show the full text of the posts and also inside the posts the left column with the author, date, category… didnt appear

thanks

Default-user

please also i need help in my product page the magnifier didnt apear and also the thumbnails open in new window

thanks

Sara_p

please open a ticket in the support area and ask this to our developers. I can’t help you with technical requests.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

Sara_p

you’re welcome ;)

Default-user

Hello Sara i switch my site to russian and the category and products pages not seen.

There is a 404 error

The site is www.deadsea-store.com

thanks

Sara_p

please open a ticket in the support area and ask this to our developers. I can’t help you with technical requests.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello,

Please tell me how can I change the colour and shape of the add to cart button. Furthermore, i would like to align on the same line the add to cart button with the wishlist button (by default the two buttons are one below the other).

Best regards, Ramona

Sara_p

Please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
  • United States

Hi There! Thank you for the great theme!

Have you tested the theme with the just released WooCommerce 2.1??

Thanks!

Sara_p

We are already working on this but Woo Commerce made a lot of changes so is very very hard. We need time. Thank you :)

Default-user

OK, good to know you are working on this. Will you be making an announcement somewhere when the theme is ready for 2.1?

Sara_p

Sure, i will update the changelog in the theme description and i will leave a message here :)

Default-user

Great! Thanks!

Sara_p

you’re welcome :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Jetzin Purchased

Hello,

I also love this theme. I’d like to use WooCommerce 2.1 as it’s got a new feature that is important to me. Will Mayashop be compatible with WooCommerce 2.1 any time soon?

Thanks, Grace

Sara_p

We are already working on this but Woo Commerce made a lot of changes so is very very hard. We need time. Thank you :)

Default-user
Jetzin Purchased

I’m glad to hear it’s coming. Thanks for the quick response. :-)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi Sara, I’ve updated the WooCommerce 2.1 plug-in and disaster!!! Many things messed up such as products thumbnails, font, “SALE” indicator, “Add to cart” image under the product.

How can I re-install the default WooCommerce Plug-in that comes with MayaShop package?

Please help… Thanks in advance..

Default-user

(Without losing all the product data and settings I have)

Sara_p

Hi,

I’m sorry, we know the compatibility problems with Woocommerce 2.1 and we are working to solve it asap and release a temporary fix in these days!

We will announce updated news right in this thread: http://support.yithemes.com/entries/41041226-Woocommerce-2-1-problems-

If you want download the previous version of Woocommerce, this is the link.

Woocommerce 2.0.20: https://github.com/woothemes/woocommerce/archive/v2.0.20.zip

Please be patient, Thank you.

Default-user

Thank you Sara. I think How do I install it without losing my settings? Do i uninstall 2.1 and then install 2.0? Do I have to save any settings?

Do I copy all the file on top of it? I never done it before therefore little worried. Thanks for your help…

Sara_p

When you updated woo commerce, you updated also the db? Do you made a backup?

Default-user

No. However I did use Tools—> EXPORT and exported all content. Is that same as updating the database?

If the WooCommerce settings are lost, I may still survive by just re-entering them but if I uninstall 2.1 and install2.0 and as a result if I lose all product content, It will be very painful for me.

Please let me know what my best options are. How can I install 2.0 without losing setting and product content? As I mentioned I am new to this.

Sara_p

I’m sorry but i don’t know how to help you. This is the reason Woo Commerce suggest to make a backup before to update the plugin :(

Default-user

I see thank anyway. Could you please at least let me know where woocommerce setting resides (in the database or some files)? If I replace the woocommerce php files with the old ones, Would it not go back to the old version automatically without losing the settings?

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • Netherlands

Hey Sara, I bought your theme and really like it. Has many options out of the box.

I have one small question / problem. On my home page,shop page and search result page the first product on these pages behaves strange. I have removed the price under the products and exchanged it with the short description text through a function in functions.php. On all the products it works just fine except the first product on these three pages. This one shows just the price. Can you help me with this problem. Thanks in advance.

Sara_p

please open a ticket in the support area and ask this to our developers. I can’t help you with technical requests.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

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