3794 comments found

I was trying to use the regular tabs shortcode on this page: http://genesisfabricpots.com/our-products/

The first tab shows all the content for all 4 tabs. (1,2,3,4) Then when I click to the next tab, it shows just the content for (2,3,4), then the next (3,4), then the next shows just (4). Then when you click back through, it works correctly. The content for each tab doesn’t show by itself until you click on every tab. I’ve double checked the shortcode several times and I can’t seem to find the error?

Used this: [tabs tab1=”Tab 1” tab2=”Tab 2” tab3=”Tab 3”] is tab1[/tab] is tab2[/tab] is tab3/tab

Thank you for your time!

Sara_p

please open a ticket in the support area and ask this to our developers. I can’t help you with technical requests.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

Hello, again. I’m having big problem with a plug-in from woothemes (Brands). Can you recommend a plug-in that shows also brands thumbnails, that work with mayashop? Thanks

Is it possible to get the product slider (the shortcode) to run on a continuous loop? Instead of snapping back to the first item like it does now?

Thanks!

Sara_p

Maybe, editing the js files. Try to open a ticket to our developers and ask if they can help you with this customization. thanks

johos Purchased

Is the latest maya compatible with woo 2.1.5?

Sara_p

Yes

Snerp Purchased

Is there a Chinese translation coming? Also what does “partial” translation mean…does it mean the language is 20% or 50% done…so only some words will be translated?

Sara_p

It seems we don’t have a chinese translation yet, i’m sorry.

fabdiva Purchased

Hi Sara -

Is there a way to disable “No Rating” from displaying on the products until they actually get ratings? I didn’t want to disable ratings but just have it not show until someone actually leaves a rating for the product.

Thanks.

Maya / Woocommerce with points rewards bug. When a product don’t have variation price the woocommerce points rewards display bellow product price and title (fine). When have multiple price display under product variation with the variation price and points rewards, all bold, with same font. The ideal is different size to understand what is points and what is product price. Is this a bug?

Sara_p

please open a ticket in the support area and ask this to our developers. I can’t help you with technical requests.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

Hi,

I’ve got Mayashop 2.3.0 with WooCommerce 2.1.5. At the moment when filtering by a product category I get the following errors shown at the top of the screen…

Warning: call_user_func_array() expects parameter 1 to be a valid callback, function ‘woocommerce_price_filter’ not found or invalid function name in /home/content/65/11228065/html/alisonjonesschoolwear.com/wp-includes/plugin.php on line 199

Warning: array_unique() expects parameter 1 to be array, null given in /home/content/65/11228065/html/alisonjonesschoolwear.com/wp-content/plugins/woocommerce/includes/class-wc-query.php on line 354

Any ideas?

Sara_p

please open a ticket in the support area and ask this to our developers. I can’t help you with technical requests.

Register yourself in our site:

http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

fidgit Purchased

When is the Yith Woo Magnifier going to be fixed?! You removed the scrolling product gallery from the theme (meaning everything except featured image opens in lightbox) but dont update the magnifier.

So now having had that function (and Im imagining most of the theme developer’s clients LIKED that function) it suddenly disappears… Your support forum says the magnifier is being worked on – but when?!!

Default-user
fidgit Purchased

tried it and the magnifier works, but at the same time makes the featured image look terrible I must obviously add a bigger image to allow for the zoom. However when I add a bigger image it means that without the zoom function – when the user is just looking at the featured product image, it only shows the small portion of the image that fits in that frame (as it is a BIGGER image for the zoom)

I seem to spend a lot of time telling you about your bugs…maybe you should think about taking on some beta testers…because Im tired of it.

Default-user
fidgit Purchased

You closed my original ticket- Ive created a follow up ticket in support #30973

Sara_p

Just asked to my developer to check your ticket. thanks

The Mayashop theme looks great, however I am unable to add product images to the gallery and have had a support ticket running for over a month now with no resolution. I keep being told that a new update with a fix for the issue will be available, but all requests for a timescale have been met with silence. My site has been down for over a month now, as I cannot add products, so I’m afraid I’m having to give a two star rating for lack of functionality as an ecommerce site. Is anyone else having this problem with being unable to add image galleries to products and got a fix for it?

Sara_p

My apologies for your issue, but i need the ticket number to check the issue and ask to my developers to help you. Thanks

Default-user

It is Request #28233

Hello, when I am adding some items to cart I can’t delete after… I can’t update my cart items or qty. Please check www.Boutiqeottoman.com

Sara_p

please open a ticket in the support area and ask this to our developers. I can’t help you with technical requests.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/ And then in the “Get support” page open a ticket and explain your issues.

Thanks!

Hello. How to change the text of “ADD TO CART” in my recent products on this page www.azulmarino.com.mx

Sara_p

You have to edit this text in the woo commerce language file :)

Following on from ‘fidgit’’s post above, Sara can you confirm the scrolling product gallery has deliberately been removed from the theme following the updates made for Woo 2.1?

I have always had the zoom magnifier disabled, the scrolling gallery was just fine. It looks unprofessional now to have a single image open in a lightbox, with forward and backward arrows but no ability to actually move through multiple images.

Please try to provide some detail in your answer rather than asking me to raise a ticket, because I do not have an activated theme associated with my login on here. I purchased a site and the dev of that site has the activation associated to him.

Sara_p

We sent an update of the magnifier plugin, you can update it to fix the issue :)

Default-user

Hi Sara, thanks for the reply, but the main point of my question was this: have you removed the scrolling gallery from this theme on purpose? I’m talking about the functionality that used to happen prior to the updates, when the Magnifier was disabled. If you had a product gallery under those conditions, clicking on an image would open a lightbox and you could then scroll through all images using forward / back buttons.

Now what happens is, you click on a image, and only that image opens. The forward / back buttons are still there, but clicking them does nothing. This smells of a bug. Either way, it doesn’t look good.

Can you confirm this is a bug, or have you removed this feature? The way it works now is very odd.

Sara_p

Woo Commerce changed something in the last update so now we have to send another update to fix the issues with our plugin. We not removed the feature, is a js conflict with the new features of woo commerce :)

Hi

can you confirm when the theme will be compatible with Amazon S3 and CloudFront By Brad Touesnard

i think image hooks need adding

I really need the theme to be compatible with the plugin as it is causing slowdowns without correct hooks and compatibility

thanks

Default-user

cant you ask your developers to do it ? i have been asking for this for a while thanks

Default-user

ask the developers to implement what I have been requesting, i do not wish to file a ticket as very few were ever answered in past, so i figure it is better if you ask the developers to implement the hooks so the theme is compatible with the plugin as it is a plugin I use and need to make site faster, but because theme is not yet compatible with the plugin due to missing thumbnail hooks the site is slower than it should be, because the images are not being reduced in size via WP, they are being reduced in size by CSS, so they have a large file size

so effectively It is a feature request i am asking for not support

thank you

jumax Purchased

I can´t find the sample data. I´m registered and i have activated the theme. But there is no theme section in the “Get support” page. Please help. Thanks.

Default-user
jumax Purchased

my mistake. I was probably not logged in :confused:

Hey There ! If you do not provide any support from your support page why do you let the people submits ticket ? Or guide the people to open a ticket ? I have not got any responses to my 4 tickets for approx.3 days from your …. support page !

Sara_p

I’m sorry but i can’t help you with this. Try to ask this to my developers, open a ticket, i can’t help you with technical questions. thanks

Default-user

It is not a technical requirement.It is a complately untruth description issue in the theme detalis. Your technical staff has responded to this ticket, here is the explanation;

Hi, We don’t provide the theme with translations. Are other peoples like customers that translate the theme and we add the files into our languages directory for all other users. If you are able to increase the number of translated strings, we can update our file and add your name on our change log in the next release of the theme. Ps Sorry for my english.

So you can see your theme does not provide translation files as it stated in the theme details but in the theme description says Language files have already translated ! It is not true !

Sara_p

“Translation ready” not means “Already translated”, it means that is possible to translate the theme with the poedit software.

Feature request

HI is it possible in the next update you can move the javascript to a better position to stop render blocking as there are several JS scripts being used in theme which cause blocking

thanks

Sara_p

Just asked this to my developers, if is possible, we will do it :)

Why is it that the “Add to Cart” button is not showing up using the WooCommerce?

Sara_p

please open a ticket in the support area and ask this to our developers. I can’t help you with technical requests.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

Hello, I’m still waiting a correction from you, eventually there was a few months up-to-date on your theme, I always have a problem with the images of my products, they are allignées vertical and even Size. I put many mesages on your forum but the solutions have not fonctinné!

Link example: http://coala-couches-lavables.com/boutique/produit/echarpe-loriginale-jpmbb-anthraciteolive
Sara_p

Do you fixed the issue?

karlxena

No, still the same problem !!! I did all the solution they asked me, and nothing has changed !

I really expect a solution you! !!!

Sara_p

The ticket is closed, you have 2 versions of the magnifier plugin in your theme, please open again the ticket if you still have the issue.

What is the difference between MayaShop and all other ecommerce theme I found on your website? anything special?

Sara_p

Our themes are similar, just differences in the design :)

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