3686 comments found

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi Sara,

Any chance for an update that would provide captcha for the contact form? I can download any old plug in but none that I have found work with a custom form. Yours looks so much nicer than the ones captcha plugs work with and would like to keep it :-)

Thanks,

  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • United Arab Emirates

Was interesting to read the post about the theme having a speed problems:

“after I found the IP linking back to your server, I notice you have not done anything about this, this could be illegal under EU law, this needs to be verified and informed to customers. i spent 2 days looking into this IP and why it was slowing my site and why my firewall blocked it, the least your developers can do is look into this and inform customers, after all companies doing less than this have been fined under EU privacy laws and the fines run into $1,000,000’s”

Any response from the developers on the issue?

Sara_p

My developer replied that the only thing that link to our server is the notifier, the alert that advise the customer for an update available.

Is possible to remove this notifier adding this code:

remove_action( 'admin_menu', 'update_notifier_menu' ); 
remove_action( 'admin_bar_menu', 'update_notifier_bar_menu', 1000 );
remove_action( 'admin_notices', 'yit_notifier_communications' );
remove_action( 'admin_head', 'yit_notifier_dismiss' );
remove_action( 'switch_theme', 'yit_notifier_update_dismiss' );

inside the functions.php file.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi,

Does this theme support Chinese as the primary language for the website? Are there fonts for it?

Sara_p

This theme supports Google fonts, you have to search for a font that support chinese characters…some customers are using the theme in chinese so i suppose no issues :)

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
kj0283 Purchased

I have a problem.. when i click on the woocommerce categories.. i get this kinda error..

Warning: call_user_func_array() [function.call-user-func-array]: First argument is expected to be a valid callback, ‘woocommerce_price_filter’ was given in /home/klosetom/public_html/wp-includes/plugin.php on line 192

Warning: array_unique() [function.array-unique]: The argument should be an array in /home/klosetom/public_html/wp-content/plugins/woocommerce/includes/class-wc-query.php on line 354

Warning: array_intersect() [function.array-intersect]: Argument #2 is not an array in /home/klosetom/public_html/wp-content/plugins/woocommerce/includes/class-wc-query.php on line 455

Sara_p

please open a ticket in the support area and ask this to our developers. I can’t help you with technical requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi There,

I updated Wordpress and WooCommerce and now I get a blank page: http://techweld.com.au/

Any troubleshooting tips? Has this happened before?

Thanks, Brendan.

Default-user

When I turn off the woocommerce plugin, the theme loads correctly. How do I correct compatibility issues?

Default-user

Hi again, been working through this today. I re-installed everything and most of the site is working again.

Now the product pages are missing the products.

Shop page should display all products: http://techweld.com.au/shop/ Individual product page: http://techweld.com.au/shop/welderi-arc-170/

This home page of the site is displaying the shortcode for recent products. http://techweld.com.au/

Any help would be much appreciated.

Sara_p

please open a ticket in the support area and ask this to our developers. I can’t help you with technical requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

Default-user

Been waiting 3 days for reply to an activation issue. Can someone get back to me please?

Sara_p

Please provide me your username so i can check, thank you. (We not provide support on sunday and saturday, this is the reason you are waiting)

Default-user

Cliquein is the user name. Email was sent Friday.

Sara_p

Now you are active in the support desk, check :)

Default-user

Access has been granted, thank you! Hopefully now I can get the above resolved.

Sara_p

i’m sure my developer will help you :) Provide me the ticket number, thanks.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Further to the image issue, showing full size images

http://www.xenaknits.com/product/lily-pad-serena-yarn/

is an example, this is an ongoing problem which needs a fix, yes we are using latest theme, but the issue is the theme cannot handle image sizes due to missing hooks.

getting less happy every day about the missing hooks for image sizing

Sara_p

please open a ticket in the support area and ask this to our developers. I can’t help you with technical requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

Default-user

NOOOOOOO it is a long standing issue being ignored by your developers and I will simply move themes if it is not fixed, this is an essential part of a theme, correct hooks is part of wordpress

Sara_p

I’m sorry but i can’t help you with technical questions. If you want we try to fix this issue you can open a ticket. thanks

Default-user

Sara you told me a while back your developers will not fix it for one person complaining !!

Sara_p

Please, i want to understand. Explain me better your issue and if you open a ticket and provide me NOW the ticket number i will ask NOW to my developer to check it. I promise.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Maya team, lately the response on production issues from the team have been extremely slow. There have been many issues after the WooCommerce 2.1 upgrade and we feel left out. I created a production ticket two days ago and until now no response from the team. Please help.

Sara_p

Please provide me your ticket number so i can check… in the last days in Italy was holiday. thanks

Default-user

It is 35169. Sort of stuck between Wootheme team and Maya team.

Sara_p

My developer replied :) please let me know if you fixed. thanks

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

just to let all people know, there is a bug with woocommerce 2.1.8 and is well publicised on web, do NOT update to woocommerce 2.1.8, stay with 2.1.7 or wait for woocommerce to fix.

Sara_p

Which bug? Please let me know so i can report it to our developers. thanks

Default-user

its a woocommerce bug, only woo can fix, it affects all users of woo 2.1.8

Sara_p

Ok thanks for reporting us :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi There.

We want to buy this theme, but there are 2 questions:

1. Can we make in main menu two or more categories for different items(for ex., woman, man,...) with different subcategories? I mean is it possible to have 2 or more different buttoms like “Shop by” with different subcategories?

2. Can this theme used without card (mean the prices, description of the products will be, but user haven’t buttoms to add the item and buy it)?

Thanks.

Default-user

And another question: is it possible to have more then 2 layers in categories?

Sara_p

Yes to your questions :)

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 1-2 years

how can I show SKU number on single product page?

Default-user

hey? why nobody care about my requests? Also I opened 3 tickets at your support page but not replied…

Sara_p

Please provide me your ticket number so i can check, thanks :)

  • Exclusive Author
  • Has been a member for 0-1 years
  • United States

Hi,

Can i set a carousel for from post not product?

Sara_p

No, i’m sorry, in this theme we don’t have this feature..

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

i’ve got an error message when i import sample data (maya_export.gz).... error message showing up text like this “An error encoured during during import. Please try again.” ....

Sara_p

please open a ticket in the support area and ask this to our developers. I can’t help you with technical requests.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

i’ve got an error message when i import sample data (maya_export.gz).... error message showing up text like this “An error encoured during during import. Please try again.” ....

Sara_p

please open a ticket in the support area and ask this to our developers. I can’t help you with technical requests.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

refer below

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi,

I’m having problems installing the theme, says there isn’t a valid CSS style.

I then followed the trouble shoot guide provided by wordpress (zip the theme folder and upload), but then the error message “no valid theme” shows up.

Sara_p

It seems you are installing the wrong package, As explained in the documentation, you have to upload maya.zip, not the archive you downloaded from themeforest :)

Default-user

Thanks! I also had an additional question, how do I make the product menu similar to the one on live view (option to browse by brand, item category etc)

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hello! I just purchased this theme. Since Wordpress wasn’t able to upload the .zip theme, I had to upload it via my FTP server. I only uploaded the “maya” folder and it’s working fine, but I want to know if I need to add the other folders as well. Thank you!

Default-user

Never mind… I just read the reply above. Thanks!

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 1-2 years

Why nobody cares about support? Here is my open tickets..

35477 Variation Issue

35490 Product Categories Code

35491 How Can I add Testimonials Page as Demo

Default-user

35490 Product Categories Code 35477 Variation Issue 35491 How Can I add Testimonials Page as Demo

Sara_p
Please read the documentation to learn how to create testimonials. We explained it very well, and in our support site we have also a videotutorial for this: http://www.yourinspirationweb.com/tf/support/maya/Testimonial/Testimonial.html

Just asked to my developer to check asap your ticket. thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi Sara_p I have some question..

1. What is the Shop shortcodes for “Display sale product in the page” ? Can i display the product that have sale price?

2. How to add top menu that can show SALE product only?

thank you :)

Sara_p

The best solution is to make “featured” the on sale products and then create a new page with this shortcode:

[featured_products columns="5" orderby="date" order="desc"]

then add this page on your menu :)

Sara_p

Or you can use the woo commerce shortcode to show the sale products:

[sale_products]
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello,

I can’t get the mini layer slider to show up on my homepage. I’ve followed the directions closely—I’m able to get the nivo slider to work just fine, so I’m thinking this is a mini layers slider error. Do you know anything about this?

Thanks so much,

-Kelsey

Default-user

Hmmm…I also tried a one-slide “layers slider.” That one didn’t work either. Nivo slider is all that’s working.

Sara_p

please open a ticket in the support area and ask this to our developers. I can’t help you with technical requests.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi Sara_p,

I bought the MayaShop theme and would like to do some basic changes on the features tab. Can you please help me with that?

1) How can I change from hover to click action on the features tab? 2) How can I change the width of the “title tab” in the features tab?

Hope you can help me..

Thanks! ShinHau

Sara_p

please open a ticket in the support area and ask this to our developers. I can’t help you with technical requests.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

by
by
by
by
by
by