3842 comments found

hi there,

I have posted here 6 days a go, my issue is still not solved. Please give the ticket 36948 some attention. I have replied in support forum on Friday. You mentioned my credentials for FTP access are incorrect, but I have used them to log in myself with no problems, so I don’t understand why this is taking so long to solve.

Sara_p

My developed replied you, please Let me know if you resolved your issues. :)

Default-user

yes, thank you, all resolved. There was a fresh update for Woo-Commerce today and no problems with this one, so I’m happy.

Sara_p

great :)

Hi Sara,

I have a question about the menu. I’ve set up my menu using the video tutorial. It was super helpful, so thank you. I’m running into a problem that I can’t seem to find the solution to.

Say I have a category called Archlights™. And under that category as a sub category I have a category called, “Archlights™ Light Bases.” And then under that category I have any variation of the Archlights Light Base show up. So ideally it’d look like this:

Archlights
--> Archlights Light Bases
---------->6” LED Archlight Light Base
---------->8” LED Archlight Light Base
-----------------—>Black
-----------------—>White

So far, all I’m able to do is the first two:

Archlights
--> Archlights Light Bases

I’ve tried nesting the other sub-items underneath the “Archlights Light Bases” but they don’t show up in the menu. All I’m able to do is the following:

Archlights
--> Archlights Light Bases
--> 6” LED Archlight Light Base
--> 8” LED Archlight Light Base
--> Black
--> White

Hopefully that makes sense. Any help you could give me would be greatly appreciated. Thanks so much :)

-Kelsey

Sara_p

please open a ticket in the support area and ask this to our developers. I can’t help you with technical requests.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/ And then in the “Get support” page open a ticket and explain your issues. If you can provide us also the WP admin and the FTP credential to check directly on your site

Thanks!

hi

will this theme be updated for woo commerce 2.1.0 and I really need those hooks for thumbnails for S3 plugin, there are over 100,000 users of the plugin and that is a big market for you if only 10,000 bought your theme.

thanks mark

hi

quick question

I am trying to find the short code for showing latest blog posts, any ideas ?

thanks

Hello! Love the Maya theme quite a bit. Is it possible for the thumbnails on a Gallery page to link to a different page instead of the Gallery picture? I’d like to make a product categories page with thumbnails that link to categories, not products – and the portfolio template doesn’t seem designed for this, either.

Sara_p

No, i’m sorry, actually this is not possible.

How can i put a code in <Head> of the website?

Sara_p

Use this code:

if( ! function_exits( 'yit_wp_head' ) ) : function yit_wp_head() { // Code } add_filter( 'wp_head' 'yit_wp_head' ); endif;

and replace //Code with your code :)

Hello,

I encounter the following problems with your theme: In the administration of a product, I insert related products. But when I’m in the catalog (front), related products displayed are not the ones that I took. Other products are displayed randomly.

Can you help me, please?

thank you

PS : it’s urgent.

Sara_p

please open a ticket in the support area and ask this to our developers. I can’t help you with technical requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

johos Purchased

Does the maya theme support WooCommerce version 2.1.11?

Sara_p

Yes, other customers reported just an alert and not real issues, but i suggest you to update in a test installation :)

Compatible with Wordpress 3.9.1? If not, how do I go about updating to Wordpress 3.8? I currently have Wordpress 3.5.2!

Thanks for your time.

Sara_p

Yes, is compatible, just few little issues. In the next days we will send an update for all our themes, so if you can please wait :)

I have switched my home page to be a static page but my header will not show up. I have uploaded a picture in Appearance > Header and also set my theme options to static picture but it is not showing up. Am I able to have a header when I set my home page to a static page? If so, what is mine not showing up?

Thank you!

Sara_p

please open a ticket in the support area and ask this to our developers. I can’t help you with technical requests.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

Hi, just a couple of questions before I decide to purchase or not. 1. Can I use the ‘home VI corporate, no shop’ option as a front page – brochure style, to introduce the business, but still have the shop installed and operational and accessible just via the top menus? 2. Are there any additional charges in the backend setup for the payment gateways? if so can you direct me to more information on this please? 3. Using the Layout Theme Changer (on my large monitor – 24”) the default demo background breaks near the bottom of the page and restarts the pattern, is this intentional or is something not working correctly? one of the other backgrounds does the same. 4. And again using the Layout Theme Changer, none of the pattern background options work?

Thanks!

Default-user
bish Purchased
Thanks Sara, based on your reply, I’ve purchased the theme. Backgrounds 19 and 20 break. See samples here: http://baad.net.au//sample-images/mayashop sample-background 19.JPG http://baad.net.au//sample-images/mayashop sample-background 20.JPG

In addition, in my fresh installation, I only have background images for numbers; 8,15,19 and 32. Also there are no options for background patterns. Why is this?

I also have a support ticket in regarding your: yith-woocommerce-zoom-magnifier plugin. I installed it and activated it, but it crashed my wordpress installation. I had to manually remove the plugin from the wp-content directory on the server in order to recover. After researching, I see it has only been tested up to wordpress 3.8.3 and I want clarification as to whether or not it is compatible with the latest wordpress version 3.9.1 before I reinstall and reactivate?

Sara_p
We not included the background images in the theme because are a lot of images :) You can download them here: https://dl.dropbox.com/s/0nwtcg3p8pbb7np/backgrounds_v1.0.zip

then in the theme options panel set “custom” and upload the background you want to use. The theme is 100% compatible with wp 3.8 but no issues also with the 3.9. Anyway in the next days we will send an update to add the 3.9 compatibility to the description.

Hi Sara_p,

i try to figure out which WP + woocommerce template fits my needs.

I need to add product short description in categorie view, could also be in list view instead of grid view. i read: http://docs.woothemes.com/document/woocommerce-shortcodes/

I want to add one cutomfield on checkout to get the customer attached to a seller ID.

Is it possible to have a page wide ajax search?

Thanks Tobias from germany

Hello! Question.. I am trying to add an image over instead of changing the color to the topbar and Im at a lost please help!

Hi Guys,

Question that bugs me, why there’s a woocommerce and other folders already inside maya-child folder?

I don’t understand it. Shouldn’t these only be created in child theme when we need to make some changed to the main theme?

Default-user

The way it is now, isn’t it creating future updates issue?

Default-user

Also, I’m surprised that after 9,613~ sales you still didn’t notice that maya-child folder is missing images folder what causes lots of broken stuff to appear when using a child theme :-)

Would be nice to finally see Child Theme installation process included in documentation as well :-(

Sara_p

Just reported this to my developers, we are working on a new update, thanks :)

Other issue, would you consider creating a shortcode for 3/4 column size in future update please? We got 1/4 and 1/4 last alright. Would be logical to have 3/4 one to use with connection to 1/4. :-)

Sara_p

We will add this feature in the next update (this week i hope) :)

Hi, This is the second time when I bought the maya shop theme. When I first bought it, the support was great, I got answers to all my questions. Now, I don’t get a solution to any of my problems!!! Each time I ask something, I get a question back, or a useless screenshot. It feels like I’m talking to a machine or something… Can you tell me what happened? The other thing is, that I answered something back (Request #37538), and it still says, “awaiting your response”. Why is it awaiting my response, if I have already answered? That means, that I will never get an answer to my question?? Thanks.

Sara_p

Asked to my developer to check your ticket. Please let me know if they fixed your issue (btw is an issue of the layer slider and not of my theme)

Hi! I have LayerSlider plugin buyed, how i can use my plugin and not yours? or change it. Thanks!

Sara_p

please open a ticket in the support area and ask this to our developers. I can’t help you with technical requests.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

Hello, I need help with my twiter API integration. I have my app set up and it is entered correctly but not showing on the tool bar. I have tried to generate my code to sign into yithemes.com but I am not able to get the access code to authorize my account.

Sara_p

please open a ticket in the support area and ask this to our developers. I can’t help you with technical requests.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

hello, can i use this theme for displaying the product only.

Sara_p

Yes :)

Hi! Is completely necessary to buy WPML to translate this theme? I’m trying to do it without it but I can’t find the way. The .po and .mo files exists.

Sara_p

WPML is not necessary to translate the theme, you need wpml if you want a multilanguage site. To translate the theme you need the poedit software, is free. We explain how to translate the theme in the documentation :)

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