3890 comments found

Hello,

It has been 3 days since I sent the above support request. It is essential our site gets in working order again, we have customers waiting.

Regards

Sara_p

Just replied, my apologies for delay!

lizepearce

Thank you so much!!

Sara_p

You’re welcome :)

How can i add facebook rewiews?

Sara_p

I’m sorry but we don’t have this feature in the theme. I suggest you to search if woo commerce has an extension for this, i think Yes :)

HI, please tell me where to remove the google map on my contact page. Thanks

Hi, I purchased this theme last year and was going to use it on a potential business that never ended up happening. We decided to use it on our other business. I have an activation code, but I’m not sure what the login information was on support.yithemes.com. I’m wondering if you can just tell me what the username on your support site associated with my purchase code was? I don’t need the password because I should know it. I just can’t get any support because I already activated the purchase code with an account and I can’t remember the account. Thanks.

Default-user

Oops, looks like I figured it out. Nevermind! :)

Alchemi Purchased

Hello, Could you please look on my project,,my column appear strangely. How can I disposed it like on second screenshot?

http://www.alchemikloster.com/Display_i_have.jpg http://www.alchemikloster.com/Display_i_need_to_have.jpg

Thanks a lot :)

Sorry if my english is uggly

Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

Default-user
Alchemi Purchased

Problem solved thanks to you Sara_p :)

Sara_p

Great :)

kcmojoe Purchased

Any plans to make this into a Shopify template?

Sara_p

No, i’m sorry. We don’t work with Shopify,

Question: Is it possible to remove the bar above the header with login/register and the cart? So that the page starts with the header?

Thanks!

Sara_p

Yes :) you can turn off all this elements.

nikus5 Purchased

FILE HIT LIST: {HEX}php.cmdshell.unclassed.352 : /home/kupitooo/public_html/wp-content/themes/bazar/stcchatcc.php => /usr/local/maldetect/quarantine/stcchatcc.php.19861

thats problem! what is that??? always sent spamm!

Sara_p

I’m sorry but this is not an issue of the theme.

Hello

We used Maya theme and are very happy with it. Suddenly we can’t use any ¬†of the slides. Especially Nivo Slider, we have been pleased with. Hope we can get some help!

Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

This is such a good template and you’re giving us so many customizable options…

Please on the next update give us the option to turn off Related Products. I have this code to delete them but don’t know how to turn off the text “Related Products”..

related.products {display:none;}

}

Please advise how to delete the text.

Thank you.

Sara_p

Hi,

first thank you for the suggestion, we will add the implement of feature in queue for the future releases. :)

To remove the text, you can try to add this code at the end of the file functions.php, located inside the theme folder:

function my_remove_related_products_text( $title ) { return ’’; } add_filter( ‘yiw_related_products_text’, ‘my_remove_related_products_text’ );

Are you planning an update for Wordpress 3.9 anytime soon?

Sara_p

We tried to update the software version list and add 3.9 but seems there is a bug in themeforest and t’ho description not change. :(

Default-user

thx … I am currently running Mayashop 2.6.0 and looking into the update to 2.7 Currently I am running Wordpress 3.8.4 with WooCommerce 2.1.12 - Should I update to Wordpress 3.9.2 and then update the theme OR vise-a-versa ?

Sara_p

Update wordpress, then update the theme :)

nerrow Purchased
Hello.. How to edit this section https://redpen.io/fk6399596e55a3a62a

thanks

Sara_p

Hi,

that is the “Mini Layers” slider and you can configure it in Appearance -> Theme Options -> Sliders. Read the documentation to have more information about it! :)

how do you enable full width images using this theme?

Sara_p

Hi,

they are sliders and parallax sections that you can use simply by adding the shortcodes. You can read the theme documentation for this.

If you have some issue, you can open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issue including your WP admin access so we can review your setup and help you. If you provide me your ticket id i can check asap. thanks :)

hi 1-does the Jigoshop or Paypal have me redirect to their site? 2- does this wordpress template support without redirecting to any of those payment method? thanks

Sara_p

Hi,

you can configure the payment methods as you want in the settings of woocommerce. :)

nerrow Purchased

Hello.. How to show pagination in recent_products or items shortcode. I have create products and write shortcode in home page that show recent products, I set per_page=”12” why pagination not showing up. I try “recent_products” and “items” shortcode..

Thanks

Sara_p

Hi, sorry for the delay on response, we are having many comments to reply and we are having difficulty to reply to all!

For your requests, I ask you to open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issue including your WP admin access so we can review your setup and help you. If you provide me your ticket id i can check asap. thanks

Hi - Just a quick pre-sale question: Can the theme be used as a catalog site? Can the shopping functionality (of WooCommerce) be turned off?

Thanks!

Sara_p

Yes, you can turn off the cart and use the theme like a catalog :)

Hi, jQuery isn’t work only on add product page, what can i do to fix it ?

Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

Default-user

registered , ticket is opened

Sara_p

Let me know the ticket id so i can check :) thx

Hi.

My website is suspended by the host. They say there is a security issue in sendemail.php located in /wp-content/themes/maya/core/. How can I fix this? If I delete the file the I get a PHP error. What is the security issue?

I use Maya 2.6.0.

Sara_p

Tomorrow we will send a new update to fix this issue. Thanks for reporting!

what i change log for latest version ?

Sara_p

This:


------------------ VER 2.7.1 Released Aug, 28, 2014 ---------------
Fixed: Blog post excerpt is not used even if it is set on edit post page
Fixed: Send email vulnerability issue, an user had ability to upload arbitrary files on uploads directory via Contact Form
Removed: Old woocommerce files from child theme
thernic Purchased

Hello

i have a multiple line on product name problem. When i add a long product name all product slipping. how can i fix it

you can check it

http://sadeceakvaryum.com/magaza

thank you

Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

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