3688 comments found

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
Brazuka Purchased

Also product featured image not showing – all plugins are deactived except jigoshop,,,,?

http://bvivafitness.com/product/top-balone-suplex-m/
Sara_p

Please open a topic in the support forum and explain your issue to my developer so we can check and help you.

thanks!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I own several websites, so if I buy one Regular Licence, can I use the Maya template differently with all of them? Thanks in advance

Sara_p

No, i’m sorry. With the regular license you can use the theme only in 1 domain. If you want to use the theme on 3 sites you have to purchase the theme 3 times, or purchase the extended license.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

How do I get instructions for this template? I purchased it and tried to go to the yitheme support forum, but the website is not working. I can’t log in, I can’t register, I can’t do anything to post a question or get to the videos and guides. Could you please send me the link (or tell me how) to get the instructional videos. I am using the woo commerce plugin and can’t get the sliders to work. Thank you.

Sara_p

Please open a topic in the support forum and explain your issue to my developer so we can check and help you.

thanks!

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Before i purchase, i didnt see footer sections on the demo, are they built in and not active or are the social links in the footer and are expandable? If not can you supply instructions to input? Thanks, just looking for more room on the bottom.

Sara_p
In the first home page we are not displaying the footer, but only the “copyright section”. In this home page we have also the footer, with some widgetize areas: http://yourinspirationweb.com/demo/maya/home-version-v/

thanks

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Also, can i put nav links up top where the twitter feed is or insert one in the header above the main nav bar? Thanks!

Sara_p

No, i’m sorry, is not possible.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Is there a choice to have roll over images that change when the mouse is hovered over the thumbnail?

Sara_p

No, i’m sorry.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Mourados Purchased

Hi Sara!

I am installing your theme folowing the instructions in your documentation. I want to upload your images. When you write “Put this folder in your wp-content/upload”, does it imply we have to use filezilla to opload this folder?

Thanks,

Sara_p

Yes, you need an FTP software to upload the image folder in your wordpress installation.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Mourados Purchased

....following my previous question. I used filezilla and downloaded the images but these images still don’t apprear on the website. Can you guide me?

Thanks,

Sara_p

Did you uploaded our “upload” folder inside your wp-content folder?

Default-user
Mourados Purchased

Yes

Default-user
Mourados Purchased

Just to be clear. The images are uploaded but they DO NOT appear. An empty scare appears for each image downloaded ….

Sara_p

Please open a topic in the support forum and explain your issue to my developer so we can check and help you.

thanks!

Default-user
Mourados Purchased

Done!

Just one clarification. In your Support Sample Data annoucement, you wrote: “To import the sample data, please follow these steps, in right order: 1. Install sample data; 2. Upload the images of “uploads” folder; 3. Install the plugin; 4. Create the pages of plugin.”

Please, which plugin are you referring to? Maybe it is what is missing.

Thanks,

Sara_p

You need to install the Woo Commerce plugin to have the e-commerce function in the theme!

Default-user
Mourados Purchased

Thank you very much!

Sara_p

You’re welcome :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
ramibaj Purchased

Hi,

I love this theme but I want to temporarily disable the cart/ecommerce functionality. is this possible?

thanks.

Sara_p

Sure, you can easily turn off the cart in the theme options panel :)

Default-user
ramibaj Purchased

thanks, I dont know how I missed that! I am also having trouble finding the megamenu. there doesnt seem to be an option for it anywhere

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
pratchya Purchased
How to set sidebar to the left side, right now it is on the rightbar setting here is my url link http://www.store.timeoptic.com/?product_cat=full-frame-glasses#

I can’t remember my log-in at support.yithhemes.com . really tried many e-mail and user name to reset password but can’t remember what i did when register. please answer here

Sara_p

Can you provide me your serial number (you can find it in the license of purchase of the theme) so i can check your account? Here i can’t help you with tecnical requests or issues.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, please advise me, where I can find .gz file for my newly bought mayashop theme. Thanks

Sara_p

sample data is available for download in our support forum. :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
I have bought a mayashop theme on themeforest. I could not find any support forum on themeforest. I could not login to the following link as well. http://support.yithemes.com/viewtopic.php?f=6&t=466&sid=317dba61e22ccb9fcea15cd27eebea14 what is the best way to contact author sara_p to ask the location of .gz file for my newly bought maya theme. Thanks
Sara_p
You have to click to the Register link, register yourself and follow the instructions here: http://support.yithemes.com/viewtopic.php?f=6&t=466 to understand how to activate your account. Is very easy.
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
I bought the MayaShop theme yesterday and installed the Jigoshop plugin. My featured image is not showing up on the product pages. On one page all that shows is a strip of the photo (I tried 3 times to set featured image). There is nothing on the other pages. I have not yet had any luck finding a solution on the Jigoshop forum. Anyone have any suggestions? I’m beyond frustrated. Here is 2 product pages from my shop: http://www.gemliciousjewelry.com/product/british-columbia-jade-and-freshwater-pearls-necklace-2/ http://www.gemliciousjewelry.com/product/amethyst-necklace-3/ Thanks
Sara_p

Please open a topic in the support forum and explain your issue to my developer so we can check and help you.

thanks!

Default-user

I am not able to log in. The support forum sign in is not recognizing my username or email.

Default-user

I figured out my log in problem and posted my issue in the support forum. Thank you.

Sara_p

You’re welcome.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
Brazuka Purchased

Question: is there a shortcode for the homepage that will feature a particular product category? Thanks

Sara_p

you can use the attribute “ids” and add in the products shortcode ids=”21, 45, 34” with the products ids. To have the ids in the product category page put the mouse on the category name and in the left corner of your browser you can see the url of the category page that also contain the ID.

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years
Mikeoc Purchased

Hi Great Theme! Just wondering if its possible to put the Testimonials slider as a shortcode in the home page enclosed within a [one_fourth] column. I would like to get it working like the testimonials widget.

Thanks

Sara_p

Sure, put the shortcode column and inside put the testimonials slider shortcode. I think it works :)

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years
Mikeoc Purchased

Also just wondering is there a way to just insert long/lat. into google map. Unfortunately i do not have my business location setup on google maps so it is not identifying my map position. It actually picks up another business nearby.

Thanks Again

Sara_p

I suggest you to add a text widget under the google map and enter the long.lat yourself :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello Guys, I have purchased the maya theme. how do i setup it just like sample shop you have given. where do i get the sample data?

Where did i find those in support forum.

Thanks

Arvind

Sara_p

Sample data is available for download in the support forum, there is a topic “import sample data”. thanks!

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
  • United Kingdom

On the blog page (using the elegant template/layout), where it lists the blog posts … how do you stop all the text from showing?

Like you example I would like to only show the first 150 words and then have a ‘read more>’ link to post page.

Is there shortcode I need to drop into the post? Thanks

Sara_p

You have to use the “more” tag of WordPress: http://en.support.wordpress.com/splitting-content/more-tag/

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
agdcas Purchased

Hi, How do I change the currency from pounds to dollars? Also, how do I add a product image?

Thanks, Ava

Sara_p

1- In Woo Commerce > Settings > General > Currency

2- Watch this videotutorial: http://www.yourinspirationweb.com/tf/support/maya/Multiple-Images/Multiple-Images.html

Default-user
agdcas Purchased

Hi Sara,

Thanks for your reply. I’m wondering if you could also send me the link for other tutorials or documentation for mayashop. For instance, is there also a tutorial on how to add size and color options? How about how to create or include a slider in a page? Thanks!

Sara_p

For size and colors you can watch this video: http://www.youtube.com/watch?v=_qOmOIxpjDw Also, in the support forum you can find a lot of videotutorials that can help you to set the theme (also for the sliders settings)

thanks!

Default-user
agdcas Purchased

Thanks again for your help Sara! I would also like to know how to remove the sidebar (the recent posts, recent comments, archives and meta).

Default-user
agdcas Purchased

Also, how do I remove the blog post in the homepage?

Sara_p

You have to create your home page. I suggest you to watch the videotutorials availables in the support forum.

Default-user
agdcas Purchased

Dear Sara,

Im trying to go back to the video tutorials to see how to add variations in the product (eg., size, color, etc.). But the link you sent me before no longer works.

Would you mind sending me the link to the video tutorials again?

Thanks, Ava

Sara_p
This is the videotutorial: http://www.youtube.com/watch?v=_qOmOIxpjDw

thank you

Default-user
agdcas Purchased

Thank you Sara.

I wish to ask another question. I installed and activated the All in One SEO Pack. But when I try to enter the All in One SEO Pack details for each product, I could not do it. There is a note on top, “To enter All in One SEO Pack details you must install and activate the All in One SEO Pack (via WordPres Extend) Plugin”. I am not sure why it is saying that when I already installed and activated the All in One SEO Pack plugin.

Any thoughts on this?

Thanks, Ava

Sara_p

I don’t know, i’m sorry. This is not an issue of the theme. Try to open a ticket in the support area and ask this to our developers.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Default-user
agdcas Purchased

Thanks Sara.

Would you mind also sending me the tutorial on how to set up the sliders? Is there a particular webpage where I can see all the tutorials?

Thank you for your patience.

Ava

Sara_p
Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/ after this, here: http://support.yithemes.com/categories/20078301-Themes you can find a “themes” section that contains the url of the sample data that you can download, a list of videotutorials availables and you can also open a ticket to get support.
Default-user
agdcas Purchased

Thanks Sara.

I’m wondering why in my cart it automatically says “free shipping”. How can I add a shipping cost to the items?

Sara_p

Woo Commerce > Settings > Shipping… here you can set the shipping cost for your items. :)

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
cacane Purchased

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