3923 comments found

oo7ml Purchased

Hi Sara,

Is there a way to automatically get the Product Categories to show in the Shop drop down as sub menus.

I am using JigoShop and it seems like you have to manually add each Product Category as a sub menu :(

Sara_p

No, i’m sorr, this is not possible. Woo Commerce has not this feature.

Default-user
oo7ml Purchased

Ok, i am using Jigoshop and this works fine on other Jigoshop templates that i have

Sara_p

If other themes supports this feature, we have to support it too :)

Please open a ticket in the support area and ask this to our developers.I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then open a ticket and explain your issue. Thanks!

Dear Sara

I can’t seem to find out how i put in header pictures for my categories in woocommerce. it dosent show up even though i have set an image under products-Categories.

Can you please help me ?

Otherwise its a great theme ! much apriciated !

Kind regards Christopher

Sara_p

Please open a ticket in the support area and ask this to our developers.I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then open a ticket and explain your issue. Thanks!

DevidS Purchased

Hi Sara,

My browser recognizes the page with the English language and allows me to translate. All lyrics are in Spanish. Is there any way that the theme is in Spanish. Thank you.

Sara_p

In the documentation we explain how to translate the theme. open the index.html file on your browser and read the “localization” tab.

Default-user
DevidS Purchased

Hi Sara, I´ve download poedit and I´ve search the archive default.po. I´ve download this archive from my server and it appears in my computer as default.po.txt. I´ve changed this by es_ES.po. Then I don´t know what to do . I´ve open the file with poedit and some me a lot of text in english. Could you explain me carefully how can I get the traslation for this theme. Must I translate it manually??

Sara_p

Yes, you have to translate it..

Hi there I am wondering if the social media can be turned on at the top of the page? Also, is there a way a donate button could be created for a charity? Thanks.

Sara_p

No, i’m sorry, is not possible.

Hi Again,

For some reason the homepage slide is to far to the left and the arrow over hangs the edge. I haven’t changed any custom styling on this so not sure what’s going on?

http://aroshanti.staging.wpengine.com/

Is it the size of the images? I thought the slider crops them down to size?

Thanks

Sara_p
Please open a ticket in the support area and ask this to our developers.I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then open a ticket and explain your issues. We will reply very soon.

Thanks!

Hello, I am new to Wordpress/templates, but am having a very easy time figuring this out. One thing that I have been struggling with for hours upon hours is this…. When I am editing or adding a new product, I click “add media” and it is not working (same this for “set featured image”). My media gallery does not show up there (but does in the rest of the template) and if I choose to upload it again, I receive an error and it never uploads. Any ideas? Thank you very much for your help. ~Julie

Sara_p

Please open a ticket in the support area and ask this to our developers.I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then open a ticket and explain your issues. We will reply very soon.

Thanks!

lookmom Purchased

Hi, Do you have the latest video for how to make a LayerSlider slideshow video? The one (http://www.yourinspirationweb.com/tf/support/sheeva/Set-Layer/Set-Layer.html) comes with the read me file doesn’t match the currently WP settings. BTW, you should make a video with audio, it’s very hard to follow without the audio. Thanks.

lookmom Purchased

Hi, Sorry that I have to post again. I just purchased this theme, great theme and document. But where do I get support? Is there a forum or ticketing system that I can use? I do see a lot of buyers posted their questions here, is this the right place to ask tech questions? Thanks.

Sara_p

We just changed our support platform. We used the support forum and now we use a ticket sistem based on Zendesk. In this way we are sure to improve the support :) now we have to change the links in all the documentations. Register yourself in this site: http://www.yithemes.com, then here active the theme.

After this, in the support page you will see a “themes” section that contains the url of the sample data that you can download, a list of videotutorials availables and you can also open a ticket to get support. Thanks!

Hi Sara, Is there a way just to get your backgrounds? I only have 5 with the installation. I did not want to import sample data or images, just the 50 backgrounds. THX!

Sara_p

Inside the package you downloaded there is the “Background” folder that contains all the backgrounds available. You can upload the background you want to chose chosing “custom” in the theme options and then uploading the image :)

Eladnitram

Thanks Sara !! :-P

Sara_p

You’re welcome :)

The Support Forum link goes to a site that states “Oops, The page you were looking for doesn’t exist.” I just upload this great theme in wordpress and now trying to download sample content, help!

Sara_p

We just changed our support platform. We used the support forum and now we use a ticket sistem based on Zendesk. In this way we are sure to improve the support :) now we have to change the links in all the documentations. Register yourself here: http://yithemes.com, then here active the theme and after this, in the support page you will see a “themes” section that contains the url of the sample data that you can download, a list of videotutorials availables and you can also open a ticket to get support. Thanks!

ferylee Purchased

Hi,

I have to setup a shop with mayashop, problem is that after updating to WP 3.5 there are problems with the correct display of the images and related images for the products on the detail page.

In the Admin > Products setting page disappears the panel to add related images..?

Here the link: http://bibushop.com/?product=cushion-frog

Do you know what’s happening? What do I do wrong?

Thank’s for your help, Fery

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then open a ticket and explain your issues. thanks

Hi, I have just purchased this theme. Could you please tell me where I can find the Dummy contents XML file please? I have tried the link that was posted earlier in this area but it is now a deadlink.

Regards

Sara_p
Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

after this, in the support page you will see a “themes” section that contains the url of the sample data that you can download, a list of videotutorials availables and you can also open a ticket to get support. Thanks!

Default-user

Many thanks

I get this error when I try to get into your new support forum. Please help.

ERROR: This key is already activated.

Sara_p

Can you provide me the serial number so i can check please?

Default-user

I updated recently. Item Purchase Code: 5c0eaf69-8a55-4de1-a752-3df4720b93eb

Sara_p

You activated the license with the username KidJaya, in the December 11. This is the reason why you see that the key is already activated.

Hi

I have installed the Woocommerce plugin, but received the following error :Fatal error: allowed memory size of 33554432 bytes exhausted

the memory has been increased, but still can’t activate the plugin

Can you please tell me the solution.

Thank you

Vanessa

Sara_p
Please open a ticket in the support area and ask this to our developers.I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then open a ticket and explain your issues. Thanks!

Can you please tell me how to get the Maya feature?

Thank you

Sara_p

meaning?

Hi, this is possibly a very stupid question but I can’t figure out how to insert a slider in my home page. The link in the setup instructions (http://www.youtube.com/watch?v=IqluV6LN4Iw) directs to a private video.

Thanks so much for your help!

Sara_p
Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

After this in the support page you can find a lot of videotutorials that can help you!

Thanks!

Hi Sara,

I would like to set the slider, any slider, to be next to the sidebar, not to be the whole width on top and the sidebar underneath. Is this possible, and can it be done with some custom coding or css?

Thanks

Sara_p

No, i’m sorry, is not possible.

Hi there. I seem to be having lots of issues. For some reason, when I the YouTube video on how to set up the layer slider it tells me that it’s private… http://www.youtube.com/watch?v=IqluV6LN4Iw Other videos that I do seem to have access to, have no sound (I’ve checked and I don’t think it’s my computer). I can’t change some of the slider settings e.g. speed and time out, nor can I seem to up load any images to the slider. I have been following the instructions at http://www.lobosnation.com/wp-content/themes/mayashop_gks/Mshop/Documentation/#menu and just can’t seem to make it happen. Is there any way I can have access to the YouTUbe video above and any others that may be useful? also is there any other documentation on how to use/set up Mayashop available? I’m new to Mayashop, not so new to WP. Thank you so much in advance for you help. It’s beginning to drive me daft(er)!!

Sara_p
Please register yourself on our site: http://yithemes.com/ then active your theme in this page: http://yithemes.com/theme-activation/

after this, in the support page you will see a “themes” section that contains the url of the sample data that you can download, a list of videotutorials availables and you can also open a ticket to get support.

Our videos are without sound, i’m sorry. But you have only to watch what we do in the video to understand how to set up the theme.

Hello one question can i use this shop for sell Digital Download like books in pdf or something like that? I want too like i want something that i can sell a Digital Content but i want some descrition text field to put what they want.

Sara_p

Sure, you can sell digital/downloadable products :)

FYI, the support forum links in the documentation (html) don’t work.

Thanks

Sara_p

We just changed our support platform. We used the support forum and now we use a ticket sistem based on Zendesk. In this way we are sure to improve the support :) now we have to change the links in all the documentations.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

after this, in the support page you will see a “themes” section that contains the url of the sample data that you can download, a list of videotutorials availables and you can also open a ticket to get support. Thanks!

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