3547 comments found

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years
Lol5tar Purchased

Hi, I cant access support as page is lost http://support.yithemes.com/viewtopic.php?f=6&t=466.

None of my orders are being sent to my email or my contact form. Email is working fine normally. Is there any known problems with recent updates???? Any ideas? Cant find the problem and really stuck where to look next. Many thanks in advance.

Sara_p

We just changed our support platform. We used the support forum and now we use a ticket sistem based on Zendesk. In this way we are sure to improve the support :) now we have to change the links in all the documentations. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

after this, in the support page you will see a “themes” section that contains the url of the sample data that you can download, a list of videotutorials availables and you can also open a ticket to get support. Thanks

Default-user
Lol5tar Purchased

Thanks, found it now and left a message yesterday and awaiting response. Cheers

  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • United States
palcomp Purchased

Hi Two quick questons

1. How I can change product image on homepage. W would like to see it 30% bigger ? 2. Where I can change font style/size for menu and product descriotion

Thanks ! :)

Thanks !

Sara_p
Please open a ticket in the support area and ask this to our developers.I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then open a ticket. Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi

Can you please tell me how to put images in to slider and how to put it in to page

Thank you

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Sorry, another question is how to put “LOG IN” button on the top of the page (header area,next to the shopping carts ribbon)

Sara_p

I suggest you to watch the Maya videotutorials, i can’t explain you how to set all the theme features here.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

after this, in the support page you will see a “themes” section that contains the url of the sample data that you can download, a list of videotutorials availables and you can also open a ticket to get support. Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
keke7 Purchased

Hi Sara_p, I want to ask if the Maya can adjust it’s default width? I know it’s fit for 1280×1024 screen now, but I want to implement a wider site…:) Thanks.

Sara_p
I think is not possible in an easy way. Btw, try to open a ticket to our developer and ask them. Please register yourself on our site: http://yithemes.com/ then active your theme in this page: http://yithemes.com/theme-activation/ to be able to open a ticket in the support area. thanks!
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello Sara, we are purchased new theme as per your update we have download and upload the sample data but didn’t see any product data on the shop.

You can look up the shop at http://globevista.com/shop/

How do we setup the category and products. Do you have any tutorial on this.

Please guide us so that we will move forward on this.

Thanks

Arvind

Sara_p
You have to install the woo commerce plugin. I suggest you to watch the videotutorials availables in our support area. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

after this, in the support page you will see a “themes” section that contains the url of the sample data that you can download, a list of videotutorials availables and you can also open a ticket to get support. Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
JolieJudy Purchased

Hi!

I can’t seem to find the videotutorial online. Is there a link for it?

Thanks, Doreen

Sara_p
Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

after this, in the support page you will see a “themes” section that contains a list of videotutorials availables for this theme. thanks

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years

Hi Sara_p,

your theme look really great.. but if you can adjust the size to more wider its be nice..

Sara_p

I’m sorry, this is not possible in an easy way.

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
  • United Kingdom
ichomusic Purchased

Hi,

How do we completely remove (not just turn off) comments on all pages.

At the moment I have this message on the bottom of my contact page:

“Comments Commenting Disabled Commenting on this page has been disabled by the blog admin.”

If it’s turned off then there is no point telling the browser it is off. Is there a way to turn this message off for all pages (not posts, I’m happy with comments on the posts & products)

Thanks so much, Nick

Sara_p
please open a ticket in the support area and ask this to our developers.I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then open a ticket and ask how to do this.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • United States

Hi Sara, In my homepage 1 (like Maya example) when I add text to the right of the mini layer slider like step 5 here: After this: 1.Go to Appearance > Theme Options 2.Open the “Sliders” tab 3.In “Configure slider” chose the “Mini Layers” and click on the configure button 4.In “Select the slider” select the Layer Slider you created 5.Add title and text content that you want to display at the right side, near to the slider.

Nothing appears there. Is this a common issue you can help with here or should I go to open a ticket in support? THX !

Sara_p
please open a ticket in the support area and ask this to our developers.I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then open a ticket and explain your issues. We will reply very soon.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi. The documentation is missing how to set up Home Page Version 10. Can you provide that shortcode please?

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi Sara,

the custom logo feature does not seem to be working for me. after I upload my logo, only a question mark box shows up in it’s place.

any ideas? I’ve also opened a support ticket but haven’t heard back yet and thought I might get a quick fix here.

Thanks, Wendy

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
shashvc Purchased

I purchased Mayashop a few days ago and I love it!!! I have a question though—Could you please tell me how to make the text part (I don’t know what it’s called) of the Elegant Slider transparent like it is in the demo??

Thanks!!

Sara_p

In the elegant the transparent black section is automatic…are you sure you are using the elegant slider? can you provide me the url so i can check? thanks

Default-user
shashvc Purchased

Hi Sara,

It’s: http://testsite.olddollrepair.com/

Thanks!

Sara_p

I see the black panel on the slider…to see the transparent effect use images with a background color (you are using white images now)

Default-user
shashvc Purchased

Thank you so much Sara & thank you also for answering so quickly!!!

Sara_p

you’re welcome :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Please can someone help with my custom logo not showing up? My website looks awful without it!

Sara_p

Please send me your wp admin credentials to support[at]yithemes.com

  • Bought between 10 and 49 items
  • Germany
  • Has been a member for 2-3 years

Hi, thanks for your great shoptheme. Where can i translate the ribbon cart ( view cart button )?

Thanks

Sara_p

in the .po & .mo files you can translate all the words.

MarcoHamburg

Thanks for your reply. I know that i can find the translations there. Have you a specific answer for me? Which Line? Thanks

Sara_p

in the po files you can’t find “line”. Try to do CTRL + F and search the words in the search field.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi! I hope you can help me, Im using codestyle localization plugin to translate the theme but i just cant find the word ADDED that appears on the ribbon after I added to my cart, can you help me?

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 1-2 years
  • Sold between 1 and 100 dollars
jeff1314 Purchased

hello, if i don’t update mayshop to version 1.8., does it still compatible to latest wordpress: 3.5.1?

thanks

Sara_p

Yes

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi again! I’m trying to create a gallery page but there is nothing in your documentaion about how to create a gallery or portfolio. My problem is that the photos I insert into each “Edit photo” page get squeezed and distorted into the fixed gallery boxes that show up on Gallery page. Do I need to make each photo a certain size and proportion? Is there somewhere I can just have the boxes crop my images and not distort them? Thanks!

Sara_p
Please open a ticket in the support area and ask this to our developers.I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then open a ticket and explain your issues. We will reply very soon.

Thanks!

  • Argentina
  • Bought between 100 and 499 items
  • Has been a member for 3-4 years

Hi! Im havving some problems with one shortcode in the home page. [product_slider category=”” orderby=”date” order=”desc” featured=”1” latest=”0” best_sellers=”0” style=”ribbon”] It looks like broken!

Please help! Cheers!

Sara_p
please open a ticket in the support area and ask this to our developers.I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then open a ticket and explain your issues. We will reply very soon.

Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • India

Hi,

Planning to buy this theme. Just need one clarification. Can I change the currently to Indian Rupees, as site would be targeted to customers in India.

Thanks Ravin

Sara_p

You have to add this currency yourself, is easy, i can explain you how to do this :)

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