3556 comments found

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • Netherlands

Does this theme also work with WooCommerce 1.6.6 ?

Sara_p

Yes :)

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years
Mikeoc Purchased

Hi

It appears when i add a variable product then try and edit it the size attribute i have set revert back to default. Also how do i display variations of dimensions on product page?

thanks

Sara_p
please open a ticket in the support area and ask this to our developers.I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then open a ticket and explain your issues. Thanks

  • Has been a member for 1-2 years

Hi, my boss wants the website to look like this oscommerce theme.

http://www.templatemonster.com/oscommerce-templates/34400.html

Can you find the background picture photo and make maya look like that theme?

Please let me know how much it will cost thank you.

Sara_p

No,i’m sorry, we can’t provide this type of service. thanks

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
DevidS Purchased

Hi Sara,

I´m trying to see Maya´s video tutorials but I´cant. I can´t connect with the page. I´ve tried from diferents browsers ( Firefox, Explorer, Chrome) and it´s the same. Could you fix it please?

Sara_p
Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

after this, in the support page you will see a “themes” section that contains the url of the sample data that you can download, a list of videotutorials availables and you can also open a ticket to get support. Thanks!

Default-user
DevidS Purchased

Hi Sara, I´m registered. I´ve seen right now you in your support page that you have problems to show videotutorials. I hope you can fix them asap.

Sara_p

We fixed, try now, thanks!

Default-user
DevidS Purchased

Ok, thanks a lot Sara.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
EN2011 Purchased

This theme breaks when the most recent version of WordPress updates are automatically upgraded.

When I click on the category (http://domain.com/product-category/...) this is what displays above the product images:

Warning: array_keys() [function.array-keys]: The first argument should be an array in /home/en/public_html/mag/shop/wp-includes/taxonomy.php on line 2875

Warning: implode() [function.implode]: Invalid arguments passed in /home/en/public_html/mag/shop/wp-includes/taxonomy.php on line 2875

Warning: Invalid argument supplied for foreach() in /home/en/public_html/mag/shop/wp-includes/taxonomy.php on line 2882

Can you please confirm how to fix this? I have downloaded the most recent Maya theme updates.

Sara_p
please open a ticket in the support area and ask this to our developers.I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then open a ticket and explain your issues.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
owenow Purchased

Hi there

I purchased the theme 3 days ago and have had no success installing it on our site. I have raised a request / ticket (#994) on the yithemes website and initially had some communication but none since.

It would be great if you could have a quick look as we would really love to start working on our new site. I have left lots of details in regards to the issue and also account details for support to look at the backend.

Thanks so much! O

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Just bought this Theme, but every time i try to upload maya.zip file via wordpress admin, it always failed got this messaga :

Are you sure you want to do this?

Please try again.

how to solve this problem?

Sara_p

Maybe you have some uploads limits on your hosting. Can you try to upload the theme using an ftp software?

Default-user

it works with 1.6 version. right now i try to update. anyway, how to get your sample data?

Sara_p
Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

after this, in the support page you will see a “themes” section that contains the url of the sample data that you can download, a list of videotutorials availables and you can also open a ticket to get support. Thanks!

Default-user

i did register. i search from your support forum and i found the link, but when i try to download it it says :

You are not authorised to download this attachment.

why?

Default-user

Is it because i did it wrong in my activation? Because in my account info, it says : “You have no recent order”

I need your sample data ASAP. Please

Sara_p

You don’t have to search in the form, and you can’t have orders because you purchased the theme here and not on yithemes. If you actived the theme and logged in, in this page: http://support.yithemes.com/ you can see a “Themes” section in the page. Please try again.

Default-user

I look into “theme” section at Forums/Themes/Maya shop.. But still can’t find the link :(

Default-user

Hello?

Sara_p

Can you provide me your username so i can check please? It’s very strange.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
DevidS Purchased

Hello, Is it possible remove the indicative circle on the right side of the products wich show us if the product is on sale or out of stock? I suppose that it´s possible because some of sample example product hasn´t it. However I don´t know how to remove it. Thanks.

Sara_p

If you want to hide the circle from all the products, you can add this custom style in your custom css textarea (theme options > general):

.products li .onsale {display: none;}
Default-user
DevidS Purchased

Thank you Sara! and to use it only for featured products??

Default-user
DevidS Purchased

Sorry, I meant that I would use the circle only for products with special prices for example. How could I do?

Sara_p
You need to edit the Woo Commerce files. Please open a ticket in the support area and ask this to our developers.I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get Support” page open a ticket.

Thanks!

Default-user
DevidS Purchased

Ok Sara, thanks.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
lewisr90 Purchased

Hello how do you get the drop down box you have for the shop??

and also how do you show the categories as a widget with the subcategories showing aswell??

thanks in advance

lewis

Sara_p

I suggest you to watch the videotutorials availables for this theme.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

after this, in the support page you will see a “themes” section that contains the url of the sample data that you can download, a list of videotutorials availables and you can also open a ticket to get support. Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
innoppia Purchased

Hi Sara P

Today I have bought Maya Shop template, documentation explains how imports live preview settings, through .gz file available in the forum. Please where I can find .gz file in this forum?

Also I tried to go to Theme section, bud even logged-in and fullfilled the theme purchase code, a message shows I do not have access :(

Thanks in advance!

Sara_p
Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

after this, in the support page you will see a “themes” section that contains the url of the sample data that you can download, a list of videotutorials availables and you can also open a ticket to get support. Thanks!

Default-user
innoppia Purchased

YES, I tried It, getting the link “You can find sample data and Video Tutorial in the correct Theme section”. BUT…. It gives me back that I NOT have permission (I assured too that I´m logged in)

The message is: Access Denied You do not have access to this page. Please contact the account owner of this Zendesk for further help.

What can I Do?

Sara_p

which username are you using? so i can check

Default-user
innoppia Purchased

Hi Sara, I have received email fron Corrado wit instructions and I supposed have downloading this archives to import previous settings. Let me try to operate for get it. Thanks :)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • United States
philmay Purchased

this theme does not function as stated, support is bad and it takes days to get a response to a ticket on your site. the only answer anyone gave me was “it works now i did it right” but it does not work at all, its exactly how it was when i submitted a ticket days ago, and now they dont respond. i am embarrassed to have spoken so well of your product to my customer only to have this many problems. if my issue with your slider cant be resolved this weekend then i would like a refund and i will take my client to another theme developer

Sara_p

Please, can you provide me the #number of your ticket? thanks

Default-user
philmay Purchased

Request #1068

Default-user
philmay Purchased

its very simple, i want slideout animations to work on sublayer 4 of “Home copy” slider

Default-user
philmay Purchased

day 5, so far all they can say is a higher level tech will look into it

Sara_p

Did you fixed now?

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • United States
CRE810 Purchased

...so I updated and I still can’t get the add to cart button to show. It was there when I first created the site and then disappeared weeks ago and has yet to return.

Sara_p
please open a ticket in the support area and ask this to our developers.I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then open a ticket and explain your issues.

Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • United States
CRE810 Purchased

Also, the home page slide show isn’t centered anymore. I’m not sure what happened. www.andrestevens.com

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • United States
CRE810 Purchased

Issue with add to cart button fixed. Slider still am issue.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello Guys,

I have an issue when configuring the slider in maya theme. i have selected the Nivo Slider and added the images to the slider. Now Slider images are shown on the home page while we are logged in as an admin on the word press. but when we log off from the admin section the images won’t show.

can you please guide us what we are doing wrong.

Thanks

Arvind

Sara_p
please open a ticket in the support area and ask this to our developers.I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then open a ticket and explain your issues. Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

hello, What size images should I purchase for the sliders. Small 500×334 6.9”x4.6” (72dpi) 230 KB download Med 1000×667 3.3”x2.2” (300dpi) 794 KB download Large 3456×2304 11.5”x7.7” (300dpi) 5.1 MB download Super 6912×4608 23.0”x15.4” (300dpi) approx.15.3 MB

Sara_p

1000×667pixel are okay i suppose, if you se the boxed layout. If you want a full-width slider instead purchase 3456pixel images because you have to use 1920pixel images to have a full width slider in all the major monitor resolutions.

Default-user

Ok Thank you! Your team is SUPER!!!

Default-user

If I was to purchase an image 4200×3683 can I still use it as a full-width slider? Is there a way to re-size the image?

Sara_p

Sure, with a graphic software like Photoshop you can reduce the image.

  • Bought between 10 and 49 items
  • Canada
  • Has been a member for 2-3 years

Hi Sara. I’ve got a couple of pre-purchase questions: 1) I think the video showed this, but when you choose a custom header colour, does this also colour the navigation bar (and if not, can you change it from white to a different colour)? (2) Again, I believe, it was in the video, but you have the option to change the ‘ribbon’ shopping cart image (in the upper right) to whatever you want, correct? (3) Finally, is the homepage widget-driven? I’ve looked at the options in the demo, but just wondered if one has full flexibility over what appears?

Thanks very much in advance. You’ve got an excellent theme here! :) - Dave

Sara_p

1-2 Yes 3- What do you mean with “widget-driven”? The content inside the page is managed by shortcodes (products list, products sliders and so on) and you can use the widgets in the sidebars and in the footer.

magneticmoose

Thanks for the quick reply, Sara. For 3, I was curious whether you built the homepage using widgets – a number of themes seem to be going in this direction. You answered my question, though. I’ll be buying tomorrow for sure. :)

- Dave

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
eugsoh Purchased

Hi,

Just to highlight to everyone that the Parallax Layer Slider in this theme is NOT WORKING right now. Appears that the plugin is outdated and therefore is not functioning properly. This really sucks BIG TIME as we are now stuck with unnecessary delay and its difficult to convey this to our clients. The support given was also very half-hearted – that we have to wait indefinitely for the next update to hopefully get a solution. Please get this resolved soonest as we were having high hopes with this theme. Its just very disappointing.

- Eug

Sara_p

We just downloaded the last version of the Layer Slider and we will send an update of the theme in the next days. Thanks

Default-user
eugsoh Purchased

Like to check, is the update coming soon?

Sara_p

I hope this week the update will be ready, thanks

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Is it just me, or did this theme just get really slow?

Sara_p

In my demo is not slow, and you are the only customer with this issue. Are you tried to open the site with different browsers? Maybe you have some javascripts/plugins conflicts.

Default-user

I’ve tried it in several different browsers (Safari, Firefox, Chrome) and the page takes forever to load. I have the latest versions of WordPress and MayaShop and even when I disable every plugin, the site loads extremely slow. What do you suggest I do? Thanks. You can see the site @ johndapper.com

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I can honestly say that the new system for the support has failed big time. I have been waiting for 2 days to get a reply for issues that I am having with the theme. Support has gotten really really slow. I hope that this has to do with the transition of the new system and can get resolved soon, because I cannot lose no more time that what I have to.

Sara_p

Hi, yes, the support is slow because we changed the support system, we hope that in this week the support time will be improved. Please read this topic about the support: http://yithemes.com/blog/yit-news/old-forum-migration-complete/

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