An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by wickedpixel

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

Site title and subtitle are not changing!

Edit the site title and subtitle from inside the Theme Preset you are using. The selected Theme Preset saves saves his setting for the main options.

I want to use Open Sans but it does not work.

There was a typo when I added the font in the Font list. Search it in the WPW Core > Fonts and remove the double quotes in front of the it in the CSS input. Leave a single quote.


Fixed in the last update.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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