An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
Why the Mp3 Player does not work with Firefox and Opera ?
Report you here : http://www.w3schools.com/html5/html5_audio.asp to see the audio format supported by the browsers.
Use the .ogg format for firefox and opera browsers.
How can i change the Breadcrumb for portfolio? ( Home > Portfolio > Portfolio Item Name )
Open the function.php file and go to the line 480Change this line:
by this code :
'rewrite' => true,
Then change Your_New_Slug by yours.
'rewrite' => array("slug" => "Your_New_Slug", "with_front" => true);
Go to the line 487 and add this code :
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.