This author's response time can be up to 1 business day.
Hi, I’m trying to get the site setup the same as the demo. Look here: http://wdesigns.ca/vip/
Can you tell me please what is going on with the top menus?
Disregard. I got it sorted out.
hi there, I have your theme installed but its not responsive at all, could you please take a look and help please bilibiopsych.com
Did you turn on the responsiveness option in admin panel yet?
If still can’t solve, please create a ticket in our support site and provide wp access. Our supporter will try to help on this.
Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/(Purchase code can be found here : http://support.goodlayers.com/wp-content/uploads/2013/04/purchasecode11.png )
Thank you very much!
is there some option in the theme, that makes all my uploaded images cropped ?
I’m trying to upload product picture for example width:200px height:600px but it gets cropped from the top and bottom.
I have set wordpress media and woocommerce image settings and regenerated thumbnails but it won’t help.
Is there some option in the theme that makes all images cropped ?
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
If you got any further questions, please head to our support website
What about updating it to PHP 5.4?
We check the theme up to php 5.6 and it’s working fine.
BTW, if you found any compatibility issues, you can report it to our support forum and we’ll try fixing and updating it asap.
Hi Guys, is it possible to enable page builder for blog posts? I want to add a larger slider than the thumbnail dimensions one to an article.
Can I place a full width banners for pages including home page and all banners should be defferents and manage from admin section?
You can put in any sections in page content area but you have to put different banners manually for each pages. Or you may try to seek for ads management plugin
Thanks for interest by the way
How can i use this theme in RTL Format (persian) ?
You have to customize css directly following Wordpress instruction. We don’t have option for this : https://codex.wordpress.org/Right-to-Left_Language_Support
Will there be a WP 4.2 update for medical plus, or will latest version be ok to use?
WP4.2 is fine
Great News, thanks guys! I’ll begin updating shortly then!
Hi, i just purchase the theme, but when in my wp admin i try to upload the medicalplus-v1-05 .zip the wordpress cant install it.
This file is 17 mb. Is it corretct?
How to proceed?
To install wordpress theme, please follow these steps.
1.) After you downloaded file from Themeforest. Do not upload it yet. Extract it!
2.) You will find 6-7 folders and some files inside. You’ll see the file called ‘medicalplus-v1-05.zip’ (as I checked, it’s about 2.5mb )
3.) Upload this file through wp backend.
If you follow this and still have problem, please try to upload via ftp method instead. To upload theme via FTP,
1. If you don’t know your FTP info, please ask it from your host provider(Most server can create FTP account via ControlPanel.)
2. Download FTP client program, ‘FileZilla’ suggested. Then login with your FTP info.
3. Unzip the file ‘medicalplus-vx-xx’ and you will get its folder, upload the FOLDER ‘medicalplus-vx-xx’ to the path of ‘wp-content/themes’(path in your server)
Hi, i just upload the theme to wp. Now, how to set it just like the demo?
I try to import the xml file but the demo mode looks like a mess.
Please make sure that you follow this video : https://www.youtube.com/watch?v=ULUVpM0ph7Q
Tky so much.
Ok, it works Tks
but i don’t see the translations taking any effect. ussualy, this is because the file name is not currect. so, if it’s not “he_IL” then what is it ?
Good Day! In shortcode social-icon no icon G+ where to get it?
Tell me please how i can write current year – http://take.ms/NJ7Vo (screenshot) php code not work
We purchased and are using Medical Plus. We noticed that the menu is disappearing (responsive and shows the 3 lines) for a screen size of 14”. How can we change the settings so that the menu only disappears on smaller screens? Can we change the break point? There is no reason for the menu to disappear on that large of a screen
I tried to submit the question 3 times and it keeps saying the purchase code is invalid even though I just got it from Envato… Can you please respond?
Can you please PM your purchase code through the form in my profile page? I’ll help checking on this. Anyway, right now I don’t see your purchased badge too
I am having a real hard time getting this theme to work, I edited the Contact page and when i saved I got the error
Catchable fatal error: Argument 2 passed to SymfonyComponentValidatorConstraintViolationList::set() must implement interface SymfonyComponentValidatorConstraintViolationInterface, string given, called in /home/giseleversannio/www/wp-content/plugins/mooelements/vendor/symfony/validator/Symfony/Component/Validator/ConstraintViolationList.php on line 148 and defined in/home/giseleversannio/www/wp-content/plugins/mooelements/vendor/symfony/validator/Symfony/Component/Validator/ConstraintViolationList.php on line 95
This is where the error are http://www.giseleversannio.com.br/contact/
And it seems that all I saved show the same error. I talked to my host and they said this:
“After realize research to verify why this error being generated, we see that can come to it is a mismatch between the plugin “mooelements” and some of the settings of his subject “MedicalPlus” which were included in the Contact page
According to this information, we advise you to contact the theme support in question to analyze a way this situation be overcome.”
And to develop the website i need the mooelements working.
I really need help.
Hey. I see someone else asked about full width pages. You answered and said “No only boxed” but my question pertains to the individual page layout. Can I create a full-width page? Meaning a page without the sidebar.
Yes you can have page without sidebar
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
hm, Can you please refer your ticket id so I can look at that?
I uploaded a 50px X 75px .PNG marker for the map and it’s not showing up. I’m having all sorts of issues with this theme.
I submitted a private ticket, I submitted a comment on the purchase page, and now I’ve submitted a question here. NONE of my questions have been answered – I’ve just been redirected. I’ve purchased a ton of themes and I’ve never had such a hard time contacting the developer.
I need a real response.
I just received a response to my private ticket. Thanks.
This file have some lines of code with address
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Why buy with Envato