An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, AivahThemes, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from AivahThemes:

All Support is handled on our Support Forum Click Here. Pre-Sales Questions are handled here in the comments

Click Here to register on forum & Get Free Support

Why register at support forum?
Themeforest support threads are not searchable. Since most questions are asked over and over again. A searchable forum will make it possible that you don’t even need to wait for my response, because it might be already there. So kindly register at our support forum on the above mentioned link.

Usual support response time is within 24 – 36 hours, except weekends. Support is offered for free within a business day (Mon-Fri GMT+5:30). Support will be provided if the support question is beyond the scope of documentation file provided within the package.

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services.
  • Support for third party software and plug-ins.
Go to item support

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How do I change the Week Starting Day?

You need to alter the 2 lines of code in the template_appointment.php file near about 220 line find the below line

firstDay: 1,

0 to represent Sunday as a starting day 1 to represent Monday as a starting day 2 to represent Tuesday as a starting day

Similarly you need to find the same code in appointment_form.php file located in shortcodes.php file line # near about 272. for 24 hours setup you can do that in theme options panel under general tab.

How do you get the social media icons to appear on the Top Menu bar?

Go to Appearance > Widgets > find Header Top Right and place a text widget and in that use the following shortcode

[sociable]

What is the code used in Homepage Teaser Content?

<h1>Feeling [highlight bgcolor="#689800" textcolor="#ffffff"]healthy[/highlight] and feeling good about yourself is not a luxury – it’s an [highlight bgcolor="#0094b4" textcolor="#ffffff"]absolute[/highlight] necessity.</h1> <h4>Slogan courtesy Thinkslogan</h4>

How to display 3 widgets below the slider to line up evenly as on the demo, and center aligned too?

Go to widgets tab and find Frontpage Column1, 2 and 3. Drag the text widget in those widgets then paste the below code to get the same content displayed as in demo.

[image src=”http://www.aivahthemes.com/healthfit/files/2012/08/testtube.png” align=”center”]

<h4>Quisque odio ante, dictum ut varius sit amet, egestas vel odio. Aliquam nec lectus tellus, et congue enim. </h4>

Email me if you have any more doubts in this frontpage widget regards.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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