An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, thunderthemes, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from thunderthemes:

Support requests are being processed on business days from 10:00 to 18:00 (GMT +1) (excluded, of course, saturday and sunday), within 24h/48h in the order they were received, please include the website URL + detailed information about your problem (with screenshots if possible). I do not provide support for THIRD-PARTY Software or plugin included in the theme, this is a courtesy for my clients.

I CAN help you with:
  • Questions and problems regarding theme’s EXISTING FEATURE
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
I CAN’T help you with:
  • WordPress general howto’s (please, use wordpress.org for that)
  • Customization and installation services
  • Support for third party software and plugins
  • Server issues (ask to your provider)
  • Revolution Slider Plugin

If i’ll do some SMALL customizations if only for courtesy.

If you need CUSTOMIZATION please ask a quote before post.

My king regards to all my customers.

Marco

Go to item support

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How to find your Item Purchase Code?

The Purchase Code can be found in your ThemeForest account under the Downloads section.

It’s hidden under the Download button, once you click it, a drop-down menu will show up and lead you to the “License certificate & purchase code”.


When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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