An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by thunderthemes

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from thunderthemes:

Support requests are being processed on business days from 10:00 to 18:00 (GMT +1) (excluded, of course, saturday and sunday), within 24h/48h in the order they were received, please include the website URL + detailed information about your problem (with screenshots if possible). I do not provide support for THIRD-PARTY Software or plugin included in the theme, this is a courtesy for my clients.

I CAN help you with:
  • Questions and problems regarding theme’s EXISTING FEATURE
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
I CAN’T help you with:
  • WordPress general howto’s (please, use wordpress.org for that)
  • Customization and installation services
  • Support for third party software and plugins
  • Server issues (ask to your provider)
  • Revolution Slider Plugin

If i’ll do some SMALL customizations if only for courtesy.

If you need CUSTOMIZATION please ask a quote before post.

My king regards to all my customers.

Marco

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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