72 comments found

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

When activating the theme I get a white screen. I’m not even able to go back to the admin dashboard! What’s happening? I never had this with a theme before…

themeskingdom

Hello,

Please submit official support ticket, since we will need additional details from you like website URL and other.

Support for all Themes Kingdom themes is handled through the Themes Kingdom support system, if you’d like to open a new ticket over there and Themes Kingdom support team will take a look at your issue :)

To register support account please follow these easy steps:

Find your ThemeForest purchase code/licence key

Create an FREE Account

Theme support is offered to verified customers by support system only.

Thank you,
- Djordje

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, I want to use your theme for Russian WebSite and was wandering if Frontend and Backend could be translated in Russian language?

themeskingdom

Hello,

You can download and install Wordpress on Russian: http://ru.wordpress.org/ This way you will setup backend to appear in Russian language.

After purchasing and downloading “Medicate” theme you can translate theme to any language using .po and .mo language files that comes with theme. Here are full instructions how to translate the theme: http://www.themeskingdom.com/knowledge-base/theme-translation/

Thank you,
- Djordje

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years

Hello I used the WPML plugin and it´s running fine, but on the Homepage can not get it to work can you help me?

themeskingdom

Hello,

Please submit official support ticket, since we will need additional details from you.

Support for all Themes Kingdom themes is handled through the Themes Kingdom support system, if you’d like to open a new ticket over there and Themes Kingdom support team will take a look at your issue :)

To register support account please follow these easy steps:

Find your ThemeForest purchase code/licence key

Create an FREE Account

Theme support is offered to verified customers by support system only.

Thank you,
- Djordje

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Dear friend, Have you got any solution for the appointment form and contact form in respect of email? i see this problem is frequent. I made a request to Themes kingdom but yet didnt get any reply. Maybe it is better to announce the problem here on the wall to make it sufficient for all users?

Default-user

problem is that emails do not get through to admin email. I tried to correct code in appointment form but didn’t sucseed.

themeskingdom

Hello,

I’m sorry for the incontinence. We have migrating our new website last night, so our support system is temporary unavailable. Please submit your request to:

support@themeskingdom.com Please include your Envato username in mail subject, together with theme name.

Our support system will be back online in the next several hours.

Thank you for understanding, - Djordje

Default-user

Dear friend, i wrote to support address either but didn’t get any reply.

themeskingdom

Hello,

Our registration system for Envato users is back online. Feel free to submit support ticket.

To register support account please follow these easy steps:

Find your ThemeForest purchase code/licence key

Create an FREE Account

Thank you,
- Djordje

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi. I have bought the Medicate Theme via ThemeForest and installed without problems. But then, when trying to import the Demo Content (the file medicate.xml) it doesent work. Please advice.

(I tried to get help by submiting a support ticket through the Themes Kingdom support system, but no answer. I also tryed to send you an e-mail to support@themeskingdom.com but no answer).

Maybe this forum is the best way to get help?

themeskingdom

Hi Chris,

Our developer is working on your issue. This is the first time that someone is having issue with importing demo content. You will receive update soon.

Thank you,
- Djordje

Default-user

Hi Djordje.

I’ve got the solution from your team: http://www.tjkelly.com/blog/wordpress-import-failed-how-to-fix-it/

Thanks a lot for helping me out here… really appreciate it.

And thanks for nice themes as well.

/Christer

themeskingdom

Hi Christer,

I’m glad to hear that everything is fine now. :)

Please let me know if you need additional assistance.

Thank you,
- Djordje

  • Bought between 100 and 499 items
  • Has been a member for 6-7 years
  • Referred between 1 and 9 users
  • Sold between 100 and 1 000 dollars

does the appointment form send to an email? other themes seem to document this in wp-admin, which I dont want.

themeskingdom

Hello,

All appointments are sent as email. Appointments are not stored in theme panel.

Thank you,
- Djordje

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello, how do I create the area for the circle buttons on the home page? The area with the stethoscope, medical + symbol, and the lab? I didn’t see any options for that on the theme options or in the documentation.

Thanks in advance!

themeskingdom

Hello,

This section: http://i.imgur.com/gWmLjBS.png is page content displayed on the homepage. Login into WordPress admin panel and go to “Pages” -> “Add new” and create new page. Insert three one-third columns. Please note that icons are custom upload and are not included with the theme. Save changes.

Go to “Medicate” -> “Home Page” and enable home content and select page created on previous step. Save changes. http://i.imgur.com/ROWj23z.png

Thank you,
- Djordje

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi there. Need to purchase this theme bt have some pre sale questions. Is footer customizable ? Is it compatible with WPML ? All the layout features are to be managed on admin panel or need some coding ? Is the theme widget ready ? Thanks

themeskingdom

Hello,

Here are the answers to your questions: 1. Q: Is footer customizable ? A: Yes, you can drag any desired widget and replace copyright line with your own logo and text.

2. Q: Is it compatible with WPML ? A: Yes, but Revolution Slider will remain same for all language options. Also, call to action area can not be translated.

3. Q: All the layout features are to be managed on admin panel or need some coding A: Layout on the homepage can be manged through theme admin panel. You can easily turn on/off different boxes.

4. Q: Is the theme widget ready ? A: Yes, beside standard widgets, there are few custom widgets available as newsletter, Twitter stream, Revolution Slider widget…

Please let me know if you need additional information.

Thank you,
- Djordje

Default-user

Hi there.Thanks for Is it possible to have the area as in your demo ( OUR DOCTORS ) to add more pictures and have horizontal scrolling ?

themeskingdom

Hello,

Well for that you will need to use third-party plugin or to create new Revolution Slider with doctors. Our theme don’t have such option.

Thank you,
- Djordje

Default-user

Thanks . I have purchased this theme and installed well . I don t see where to set the 3 columns text under call to action . And how to change the title of service on home on the left

Default-user

i have found the tip to activate the three columns on home. Thanks

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi guys . Any chance to have WPML woring on homepage ? Already open a ticket and stil waiting for the support. Thanks

themeskingdom

Hello,

Our colleague Bojan will take care about your issue tomorrow morning when our developers are available.

Thank you,
- Djordje

Default-user

Hi Djordje. The issue is not solved even with Borjan. He says that it is an issue of wpml. I do not think so. If you help to solve this problem i ll be very grateful because i asked first if the plugin was compatible.

themeskingdom

Hello,

I’ve modified your theme so those parts can be translated using WPML plugin,

I will remind you that when you asked about the theme being compatible with WPML plugin we clearly stated that call to action parts can’t be translated.

Best regards, Bojan

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, I don’t remember which account I used to buy this theme with but you can see I have bought this theme and worked on it. check my site http://roothealingcenter.com I didn’t realized that the blog postings on the main page would show all the postings,( Is this gonna get just longer and longer?) I wanted to keep the height of main page short like having 2 postings listed there and having people click ‘view all’ to see more. How can I fix this? Thank you very much!

themeskingdom

Hi there,

There is an option to choose the number of blog posts that will be displayed in the Latest News part of the home page. You can find it in Medicate / Home Page. Here is a screenshot in case you can’t find it http://screencast.com/t/swlDGFs4Aek.

Best regards, Bojan

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
martin-m Purchased

Hi guys,

How can I add things that can be added on the homepage, for example the Call to Action Box, on other pages? Maybe I’m just to dumb, but if there is a shortcode I cannot find it….

Thanks!

themeskingdom

Hi Martin,

All theme settings are located in theme panel. Login into Wordpress admin panel and go to “Medicate” -> “Home Page”.

Before making those changes please make sure that theme is set to read latest post and not static page. Go to “Setting” -> “Reading” and set theme to read latest post.

Thank you,
- Djordje

Default-user
martin-m Purchased

So you’re saying I can only use the Call to Action and the other elements on the homepage itself and not on other Pages? (e.g. landing pages?)

themeskingdom

Hi Martin,

“Medicate” theme automatically generates homepage with all elements. “Call to Action” section is limited to the landing page, but with some code modifications can be placed to any page.

As mentioned before, make sure that your theme is using correct reading settings, since some elements will not be visible.

Thank you,
- Djordje

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years
atomicboy Purchased

Hi there… I just installed the theme and customized everything as needed. Cool theme so far. But there is one thing I can’t figure out – it is the “Call to Action” Box on the homepage which I cannot get to work. I choose the full width template for the home page, posted some text in the medicate settings for call-to-action text, button text and link – but nothing appears. Where’s the mistake? Thanks for your help

themeskingdom

Hi Atomicboy,

All theme settings are located in theme panel. Login into Wordpress admin panel and go to “Medicate” -> “Home Page”.

Before making those changes please make sure that theme is set to read latest post and not static page. Go to “Setting” -> “Reading” and set theme to read latest post.

Thank you,
- Djordje

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