434 comments found

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi!

I am trying to activate the Visual Composer license and get the following message: “Invalid key liense Please check information in your profile envato..”

The plugin was installed and activated on a domain of development. Now the web is already in production and will not let me unlock it.

Is it possible to unlock it?

Thanks!

QuanticaLabs

Hi,
You don’t need to provide Visual Composer key. You can use Visual Composer on MediCenter license.

madmediacomunicacion

Hi! I am trying update plugin and get the following message: “Error on unzipping package”

QuanticaLabs

Please remove the plugin and use the one provided with theme.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

I’m using the plugin provided with theme…

QuanticaLabs

Please just remove plugin, theme will ask you to install it with message on the top of the screen. Follow the instructions and plugin will be installed.

madmediacomunicacion

I deleted the plugin and reinstall it, still settling Version 3.7.4

I still can not update the plugin to the latest version

Thnaks!

QuanticaLabs

v3.7.4 is the newest for theme. The newest version of Visual Composer isn’t prepared yet for theme, so you need to use 3.7.4 until I’ll release theme update.

  • Bought between 10 and 49 items
  • France
  • Has been a member for 2-3 years

Hello, just purchased and installed the theme.

The plugin page of Wordpress says there is a new version of WP Bakery but I can’t install it from Wordpress. Instead I’m told to go on Codecanyon website to download it but… when I go there I’m asked 30 USD to do so !!

Did I miss something ??

Thanks,

QuanticaLabs

Hello,
Plugin is included with theme and you don’t need to update it. Just use the included version as it’s customized version dedicated for MediCenter theme. Btw. could you send me a screenshot of the message about update?

Default-user

Here is the screensot : http://fr.tinypic.com/r/rckf2c/8

Do you plan to use WP BAkery 4.0.4 ?

Thanks,

QuanticaLabs

Ok, thank you! Yes, I’ll release theme with updated version of Visual Composer in few weeks. Right now please use included v3.7.4.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
nunop Purchased

Hello,

I have to say, I love your theme but I’m not happy with so much “noise”.

My timetable stop working, dont know why, not even if I input again, doesn’t save it.

Tried to update the theme, was worse… background image dont work, timetable dont work, slider dont… Plugin asking for update…

i’m back im my old version, but the timetable still not working. Every information I had is gone…

My client is without timetable on is clinic… Already shouting at me…

You guys let me on the line here… please help ASAP.

thanks, NP

nunop
nunop Purchased

I saw some other topic in the forum , with the explanation that if I had changed the database prefix it wont work.

And I confirmed that I did that, so may be there the problem. I tryed to force the wp_ again, but it crashed, I and actually prefered to use the other prefix that I created for security.

Can you you tell me wich are the files I have to change for it to work right? I think if you tell wich are the files, I can handel it, but you if can/prefer I can send you the credentials for you to enter in my website.

Please tell what to do, I need to fix this fast, my client is already burning me…

please help, ASAP.

QuanticaLabs

Please send your admin area credentials via contact form.

nunop
nunop Purchased

Ok, email is sent.

Thanks in advanced,

Hope to hear from you soon,

Cheers,

NP

QuanticaLabs

Ok, thanks!

nunop
nunop Purchased

Ok. perfect. Thank you very much.

Great suport, great theme, that’s the way to go.

thank you again.

By the way, other thing, about the update. I’m still using an older version, because When I update I loose the background as it is. www.acmc.com.pt I already did some custom css, advised by you guys, for it to work like that in the custom.css but when I do the update it stops working. Of course I changed it to the new theme custom.css

I don’t mind to use Header type 2 but my client (and I) like very much the way the background is, can you help to update and the background stays like this?

Also, dont understand why, the color of the text on the slider texts change to white and I cant find where to change back to blue.

About the plugin that asks to update, I understood that you’re going to make an update with the plugin already updated, right?

Thank you very much for everything.

hope to hear from you soon,

QuanticaLabs

Thank you! Please post your questions on the forum again. About update, I’ve added it today, so it should be available soon for download.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi I am interested in the theme. Is it compatible with the new wordpress 3.8.2 and the new WPML? dp

QuanticaLabs

Hi,
Yes, it is.

Default-user
lecce360 Purchased

purchased Thank you

QuanticaLabs

Thank you as well!

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 1-2 years

Please tell me how to change the width and height of the gallery

QuanticaLabs

Support for all our items is conducted through our Support Forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Can I edit HTML code with a Regular License ?

QuanticaLabs

Yes, you can edit the code of theme for your needs.

Default-user

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

I am just getting started with this theme but I have already rated it 5 stars. It is packed with features and so far, seems really easy to customize - especially if you are comfortable with CSS. Support is speedy and available through a support forum which is searchable. So if anyone else has had the same questions, you can almost always find an answer there. Great theme. Thanks for it!

QuanticaLabs

Thank you very much for your kind words!

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
rfollett Purchased

I have your theme installed since 3.8 wordpress.. I’m not on wordpress 3.8.3 as automatically updated.. Will the theme be ok ?

QuanticaLabs

Yes, it will work on 3.8, as well as on 3.8.3.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
OmegaArt Purchased

Hi – I’m using the theme for some time and today I’ve made an update. Unfortunatley something went wrong because my whole site crushed. It seems to be a problem with Visual Composer because I can see the whole content but can’t see VC in my panel and the site looks like it didn’t work – for exmaple:

[vc_row top_margin="none" el_position="first"] [vc_column top_margin="page_margin_top_section" width="1/2"] [vc_single_image image="4195" img_size="570x446" img_link="http://szkola-jeannette.pl/medicenter_gallery/spotkanie-autorskie-w-empiku/" img_link_target="_blank" el_position="first last"] [/vc_column] [vc_column top_margin="page_margin_top_section" width="1/2"] [vc_column_text el_position="first"]

this is how a part of my homepage looks like. Pls help me with this.:crying:
QuanticaLabs

Please check this FAQ entry: http://support.quanticalabs.com/forum/topic/6423/faq-frequently-asked-questions#question_40
If that won’t help, then please create new topic on our Support Forum and we’ll help you. Thank you!

Default-user
OmegaArt Purchased

Thank you – I’ve already managed to find out what’s wrong but I still have one problem with the theme – when I click a doctor’s desription icon (on doctors page which on my site is called “ZESPĂ“?” in menu) nothing happens – I mean no description above shows – what may be the reason?

QuanticaLabs

Please install the newest theme version – v4.0 or open main.js file and replace below line:

var visible=parseInt($(".gallery_item_details_list").css("height"))==0 ? false : true;

with:
var visible=parseInt($(".gallery_item_details_list").height())==0 ? false : true;
Default-user
OmegaArt Purchased

Thanks – probelm with doctors appeared after installing the newest theme version so I’ll try the second option – could you just help and say which line in js file it is ? thanks in advance!

QuanticaLabs

What’s your current version? The line number depends on the version but you should find this code about line 621.

Default-user
OmegaArt Purchased

Thanks – I found it already – thank you very much for your support !

QuanticaLabs

You’re very welcome!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Pre sale query. Hi, theme looks fabulous.

I have used Jupiter theme on 10 websites already but thinking of switching to this one. Is everything ok and compatible with the latest wordpress? Especially the drag n drop?

Thanks!

QuanticaLabs

Yes, theme is compatibile with the newest version of WordPress. If you’ll find any issue, just let us know and we will fix it.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi there! Can’t seem to find a “post new question” button on the support forum so I’ll put it here. Please advise what is the correct way.

Well, I’ve been working on a site using Medicenter, but as of now I have a couple of annoying issues:

1- I cant get the custom color scheme to work. I have customized every field in the “Theme Options” pane but it doesn’t seem to change nothing, at least in the few things I have (main menu and homebox text underline). I know there are items to be changed in its own widget, but I fear something is wrong with the color customization picking…

In fact, what actually seems to happen is the “Theme Options” panes are not remembering the custom input fields… sort of…

2- Home boxes and home slider are not fully aligned in their bottom edges. In addition, the text renders with an italic font when it is supposed not to… How do I fix both?

Thanks in advance!

QuanticaLabs

Hi,
Please post on the forum, direct link to topic create form: http://support.quanticalabs.com/forum/create_topic/58/medicenter-wordpress-theme

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • New Zealand
wirtloto7 Purchased

Hi, do you have a custom CSS box on the theme option?

QuanticaLabs

Hi,
There is ‘css’ box in page content editor (top right corner) – you can insert css for just certain page with it. If you would like to use global custom css, then please put it under Settings->Visual Composer->Custom CSS.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Dear friends, the theme is very good. how can I add the twitter box in the theme – sidebar bottom footer?

QuanticaLabs

There is widget for that. For more information please visit our Support Forum.

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