57 comments found

Can I point out that the Goodlayers Ticksy support website is truly terrible. The previous one wasn’t great, but was definitely better.

It is therefore very difficult to learn from other people , who have also experienced many of the common issues. This in turn puts much more pressure on Goodlayers team to provide help on a one-to-one basis, which they clearly cannot cope with.

PS. I am a big fan of Goodlayers themes, and have purchased most of their themes over the past 4 years.

GoodLayers

Sorry for inconvenience. I already sent you a mail with attached file. Can you check in your junk mail? Per your file issue, it’s pretty hard to resolve here. Please reply my email. Thanks!

GoodLayers

Anyway, Can you tell about the problem with Ticksy website? so we can see how to deal with it in the future. Thanks!

stephenod72

Most people buying and using Wordpress themes have a little knowledge, and like to build up experience as they progress. Almost everyone is keen to learn more, and then share what they learn with others. They especially like to see examples of other sites using the same themes, and find out how it was done. On the old support forum, I would often share things I had learned, as well as ask other users how they fixed problems. This meant that the community of theme buyers very often helped each other, and din’t put so much pressure on the GoodLayers team.

As it stands, the Ticksy website is very difficult to browse through previous issues for other users of the same theme, and communicate with them. Searching for threads on particular topics is difficult and response from the Goodlayers is slower than expected. It is great that you often offer to access our sites to fix things, but the explanation of how it was done is then never shared with the community.

I would love to see a library of tips and solutions, which could mean the same question didn’t need to be asked again and again. This library could even be referred to in the documentation instructions for using each theme. Custom CSS code would be brilliant to share in this way.

I truly do love GoodLayers themes, and resist using any from other developers, because the pagebuilder functionality is so good.

In the read me file “Theme’s instruction is in the folder ‘document/instruction’. Please open that folder and open the file ‘index.html’ with your browsers.” but there is no such folder as you mentioned. Please send the documentation for this theme.

GoodLayers

Make sure that you download the full package of theme, not just ‘installable file’ > http://take.ms/VYO7P6

After download the package from themeforest. Extract it. Then you will see the folder ‘document’ Open the file ‘index.html’ with your browser.

Hope this help :)

Default-user

Ok, I have submitted a ticket regarding an issue in menu please reply to that ticket. Thanks

spindok Purchased

Hi,

Thinking about purchasing this theme, just wondering if it’s possible to set up my site the same as the demo site, do you provide the files for this?

Thanks

GoodLayers

Yes, after purchasing the theme, please follow this video > http://www.youtube.com/watch?v=sdHsTucReyM

Thanks for interest by the way :)

Is there a way i can create events with the date, price, number, google maps, etc?

GoodLayers

Hi,

Oh sorry we don’t have event feature in this theme. You may have to use plugin instead for that purpose. You may try the plugin ‘event calendar’ first.

Thanks for interest by the way :)

Hi,

Can I turn off the automatic black transparent filter over the headers (titles)? I can’t find a way to insert a very light white title background on Blog and Portfolio pages.

Thanks.

GoodLayers

Hi,

Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here :(

If you got any further questions, please head to our support website :)

==============================================

Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/

Thank you very much! :)

Hello.

Great theme design. I was curious if I am able to set the blog as the home page or are there them restrictions that disallow this?

GoodLayers

Hi,

Yes you can set blog page as home page :)

Thanks for interest by the way :)

Hi, I’ve installed the theme and when try to use one of the pre populated pages – homepage (for example) within a page builder it loads but then doesn’t populate the template. Any thoughts?

GoodLayers

Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here :(

If you got any further questions, please head to our support website :)

==============================================

Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/

Thank you very much! :)

I have bought many of your other themes and love them all!

I am considering buying Mediso next, for use as a corporate website. We will need an employee directory for 30+ employees, complete with bio and contact info.

The Personnel shortcode is nice, but not detailed enough for our needs, so we were considering using the portfolio to showcase the employees instead.

We would put them in a grid of 4 across with caption, then link the photos/captions to the individual “project”, or in this case the individual bio page, for each employee. Do you think this would work well?

If so, is there a way to make it so our URL isn’t ”/portfolio/john-doe.com” (we wouldn’t want “portfolio” in the URL)?

And the only other thing is we’d need an effective way to order the items. We can’t just have the most recently published appear first. Is there a way, other than by editing the publish date, to order them? Or a plugin you’d recommend that would let us drag/drop them into a specific order from within the dashboard?

Thanks!

GoodLayers

Hi,

hm, well, portfolio in this theme can’t show excerpt in portfolio list page.. Would you interest to check another of our theme ‘Versatile’ instead? It can show excerpt in portfolio. You can check on this > http://themes.goodlayers2.com/versatile/portfolio-grid-4-columns/

And in each excerpt, you can put specific url to link to.. (You can put links in this area > http://take.ms/AHLMn )

Second, yes, you can change portfolio slug to other name. But note that all portfolio item’s slug will be changed as well..

Third, you can actually change order easily by changing published date. However, you can also use the plugin ‘post type order’ to change order as well.(drag drop ordering)

Thanks for interest by the way :)

Default-user

Sounds great – thank you!

Hi, First of all, thanks for this great theme, I really like to work with it.

One question: I try to translate the “Read more” under the excerpt of an article manualy into German. But I can’t find something like ”<?php the_content(‘Read more…’); ?> in the editor.

Could you please help me to find the right location of the code?

Thanks, Marco

GoodLayers

Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here :(

If you got any further questions, please head to our support website :)

==============================================

Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/

Thank you very much! :)

Love your themes. Is this one Retina-ready / high res? Don’t see that in the description…

GoodLayers

Yep :) But depends on your source image as well.

If you got any further questions, please head to our support website :)

==============================================

Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/

Thank you very much! :)

Any way to add more location pins/markers to the map?

GoodLayers

You may have to find other plugins that allow this instead :/

Thanks for interest by the way :)

cokwara Purchased

Awesome theme. Just a quick question. In the page builder options (under pages/posts), how can I make the Background Image used for the “Background/Parallax Wrapper” responsive?

GoodLayers

Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here :(

If you got any further questions, please head to our support website :)

==============================================

Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/

Thank you very much! :)

melzar Purchased

Is there a way to give viewers an option to turn the responsive version off, so they can see the non-responsive version of the site on their mobile phones if they want to? I want definitely want to use the responsive option, but I had a client ask about if it can be toggle off and on. Thanks!

GoodLayers

Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here :(

If you got any further questions, please head to our support website :)

==============================================

Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/

Thank you very much! :)

Hi,

First up, awesome theme. Second, I have a query :) The layerslider doesnt really work like how a background wrapper works when you have a youtube video linked. It shows youtube controls, which I don’t want. So I decided to use the background wrapper for the homepage. The only issue being, I need about 3 different videos to loop. Possible? Or is there a trick in LayerSlider I am missing? Please help. Thank you.

- Nanu.

GoodLayers

Hi,

Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here :(

If you got any further questions, please head to our support website :)

==============================================

Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/

Thank you very much! :)

Default-user

Sure. Will do. Thank you.

mharrisr Purchased

Hello,

I have opened a ticket regarding layerslider help please respond to my Ticket: #273520

Thank you Regards mharrisr

I need to help.

My credit cards are Ok without problems. But when I have to make a purchase by paypal i cant make the purchase. I need to know what’s wrong and what I’ll do to make the purchase of the theme.

Protocol #63698

GoodLayers

Hi,

About purchasing process, Could you please contact Envato support directly? We can’t do anything about it… http://support.envato.com/

Thanks for interest by the way :)

Hello thank for the theme but i am having series of issue 1) How do i set my layerslider to display just like the preview but with my own image and write-up 2) The twitter field is showing series of error which is affecting my design 3) How do i close the space between each layout created from the Page Builder Section (example the distance between 2 column or 2 content) 4) My Mega Menu is not work at all while the ordinary drop down menu is not working when am online but work when am using my localhost 5) How do i reduce the weight of my video from feature media because its too big

Expecting your reply soonest.

GoodLayers

Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here :(

If you got any further questions, please head to our support website :)

==============================================

Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/(Purchase code can be found here : http://support.goodlayers.com/wp-content/uploads/2013/04/purchasecode11.png )

Thank you very much! :)

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