An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by Pixelworkshop

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from Pixelworkshop:

Hello and thanks for stopping by !

If you need assistance, I’d be glad to help you. To speed up the process, include as many details as you can regarding your issue and if possible include an URL so I can have a look to the problem you’re having.

The response time is between 24 and 72 hours, it can be less or more but I answer within 48 hours most of the time. Sending multiple requests through comments or by email doesn’t help, a single email is enough and I’ll for sure get back to you.

Please note that support is handeled exclusively by email from my profile page.

Thanks for reading

Frequently Asked Questions

How do I get the Cufon font ?

I’m not allowed to include the font in the package for download because of the copyright. The Delicious font is available for free and it takes just a few minutes to enable it. Here are the steps :

Go to the Delicious font page and download it (bottom of the page, take the PC Open Type)

Unzip the package, go to the Cufon page and upload the “Delicious Heavy” font in the “Bold typeface” field.

Check the box “The EULAs of these fonts allow Web Embedding”

Then you can choose which glyphs you want to include, I’ve used the default “Basic latin” option with this theme.

Scroll down, you need then to agree with the terms and to finish, just click the “Let’s do this” button, the download will begin.

Put the “Delicious_500.font.js” file in the JS folder, and also the Cufon script (you can find it in the cufon folder of the theme or download it)

In the HTML file, here’s the code to include before the </head> tag :

<script type="text/javascript" src="js/cufon-yui.js"></script>
<script type="text/javascript" src="js/Delicious_500.font.js"></script>
<script type="text/javascript">
Cufon.replace('h1, h2');
</script>

The first line is calling the Delicious font javascript file you’ve just created with Cufon, then the following script replaces all H1 and H2 headers with this custom font, you may want to modify these settings, just add or remove the classes you want.

Delicious is the font I’ve choosen but you can use any other font, the process is the same, just change the link calling the JS file of the font.

Can I use the Cufon on all layout variants (vertical, horizontal…) ?

Yes ! See above for the steps to follow. However, IE8 seems to slow down when Cufon is enabled, it might be a problem on my computer but I didn’t find any problem. If I find a possibility to make it better, I’ll update the theme :)

Is the contact form working ?

Yes ! Don’t forget to add your email in the “sendmail.php” file, line 59, you can edit this file to changes the messages displayed when a message is processed.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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