57 comments found

Hi, your support is really bad! I’ve opened a ticket 08 February 2014 and 3 days no answer!

You have a BUG with Module Top Link Block it doesn’t work with multi languages. Can’t make Top menu in different languages.

Please fix this BUG because I can’t use theme if its not fully working…

TemplateMela

We will check the issue with MODULE and solve as soon as possible. Thank you for your patience.

Default-user

your support really “amazing” I asked to fix one module and you fix another not that I needed. And it took 7 days to fix what I didn’t asked…

TemplateMela

I have checked ticket, it just module name that was renamed. Hooks and Contents are same. It took 7 days because our developer need to create module from scratch and it was scheduled. Apologize for any inconvenience.

Hi, can i take a look to the documentation? Where can i found it? I’ve registered to the support center but i can’t see any section (troubleshooter, knowledgebase etc.). Thanks.

TemplateMela

Documentation is included with theme files. I recommend to contact our support team if you would like to look the documentation before purchase , https://www.templatemela.com/support/

3elen Purchased

Hi, how to fix vertical menu with categories? In product page menu always hiding.

TemplateMela

Yes we can help, please submit ticket at https://www.templatemela.com/support/

Very very very very very very bad support i don’t recommend it

TemplateMela

Please tell me what’s issue with our theme? We provide life time free support to our theme related issue. So please contact to our technical team at https://www.templatemela.com/support/ they will help you about all your issue.

Hi,,, Very nice theme and maybe we will buy it for our shop We just want know if it’s support multiple carousal other than featured and New product i.e category carousal? Thanks

TemplateMela

Need some modifications in coding

Default-user

what if we want to add this feature to admin panel,, did you offer this kind of customization,,, and if possible how much it will cost us?

TemplateMela

You can contact our support team at https://www.templatemela.com/support/

I need a compatible version of PrestaShop v 1.6.0.5 urgent for my project let me know when will be released compatible with this new version of prestashop version released on 17/03/2014

TemplateMela

We are working on it, we do not have exact date when we can release , we will release as soon as possible

Hola, mi pregunta es, si este mismo template me sirve o no me dará problemas cuando me actualice a la version de prestashop 1.6..

Espero sus comentarios..

Saludos!

TemplateMela

Currently this theme only works on 1.5.6, we are upgrading our templates to latest version of prestashop 1.6 which will be available soon within one week or two

I want to participate in improving this theme gradually giving my opinion, and that can improve its look and functions. you can improve the Menu equal to that site www.tinydeal.com the menu of this website and amazing to me the Mega Store should you a menu just like it.

TemplateMela

Hm , it looks similar to what you want but there’s just need to add some contents to them menu. Thanks for the opinion.

Hello good day When they go out for prestashop version 1.6.0.5 ?

thank you

TemplateMela

We are working hard to make all our prestashop themes compatible with latest version. It will be out soon within one week or two

Hello I do not understand this, I get a module called “Categories” and there are the CMS Then I category and do not appear to me, do not under

the web is www.buscandounregalo.com

TemplateMela

Please make sure you have hooked modules at right place. Have you installed theme using Installed Module ? It automatic hook all modules as per demo. Please check documentation which explained about it. If still need help, you can contact our support team at https://www.templatemela.com/support/

An error has occurred during the file upload (1)

?

upload file nex error : “An error has occurred during the file upload (1)”

TemplateMela

Please contact to our technical team with all your details at http://www.templatemela.com/support/ Our team will guide you.

Hello friend, I have been observing your subject and have a few pre-purchase questions, I’ll gladly if you take my doubts. Consider that I am new to online sales platforms. 1 – can I change the language of the theme for (portguês BR) by translating the theme itself or have to do it through the panel prestashop this same question is for the currency (cash accepted)? 2 – In the Registration realized that there is only the option for the United States and all its states, is confugurar it just for Brazil and its states? 3 – is there any possibility to remove some parts of the homepage? changing or removing the slide master? 4 – There is a choice of colors and fonts to customize the theme? 5 – the theme is fully compatible with the new version of prestashop?

at the moment I only have this to say. thank you! att Nael S.H

TemplateMela

First of all this theme fully support latest version 1.6. You can install any language package http://www.prestashop.com/en/translations and setup currency from admin panel. And possible to change color of theme and fonts from CSS file also manage home page content from admin area.

May be you need to setup your store with prestashop default theme and check it all default features and modules, this theme fully support to all default features and modules. Still any more question regarding our theme please contact to our technical team at http://www.templatemela.com/support/

TemplateMela

Still any more question regarding our theme please feel free to contact our technical team at http://www.templatemela.com/support/

hello install prestashop 1.6 Store and appears completely unconfigured me

instale prestashop 1.6 y la tienda me aparece completamente desconfigurada

TemplateMela

Please contact to our technical team with all your details at https://www.templatemela.com/support/ so our team will perfectly install your theme on your server.

ptgate Purchased

Same bug here, after try to install theme at last version of Prestashop. Please give us full instructions to install.

TemplateMela

Already included documentation file with our theme package, Still you are not able to install our theme then please contact to our technical team with all your details at https://www.templatemela.com/support/ so our team will perfectly install your theme on your server.

Default-user
ptgate Purchased

I only have problems with Homepage Slider. I saw 1 2 3 PrevNext has a text not has an image or slider

TemplateMela

Please contact to our technical team with all your details at http://www.templatemela.com/support/ our technical team will check it.

Hi thanks for this good theme , I purchase it to use it in presta1.6.0.6 , when I install it , It work good in Firefox , when I use RTL language it is very bad on IE11 and it has some problem on chroom like logo alignment , curuncy and language list icon . else the price of product on product details always 0 !!!

else the top vertical menu not appear ,

please help to fix it .

best

TemplateMela

Please submit your ticket with all your details at http://www.templatemela.com/support/ so our team will perfectly install your theme on your server and fix all your issue.

hi, I installed the theme of prestashop 1.6 but there are some problems: the central column is very small and so the layout is wrong, the modules that show the products do not respond to changes in the number of products to display … I have already opened a ticket http://longoforniture.com/ thanks
TemplateMela

OK, can you provide me ticket ID, I can setup priority and look at the issue as soon as possible

Hi,

I bought two of your themes (this and Auto Parts) and no one theme installed correct (ps 1.5). Only after your support had fixed something in admin panel I got look like in demo. Now I have downloaded new versions for ps 1.6 and also no one theme installed correct… Can you provide “quickstart” pack where your themes will be installed correct with last version of prestashop?

It tooks a long time to install new versions of themes and see that none of them works correct.

sorry for my english

TemplateMela

Thank you for purchase our themes, Please contact our support team at https://www.templatemela.com/support/ they install theme for FREE. If you already submit a ticket, please provide me ticket ID, I can set priority and you should get reply as soon as possible.

Hello good day in the Subcategories is ugly firefox goes right in the shopping cart google chrome does not come in right shopping cart

http://milsensaciones.co

Hola buen día en el menú categoría, la subcategoría me sale fea. en firefox sale correcto el carrito de compras en google crome no sale correcto el carrito de compras

http://milsensaciones.co
TemplateMela

Thank you for purchase. Please submit a ticket here at http://www.templatemela.com/support/ our support team will help you

hi

quit number phone in header (shoping cart)

???

TemplateMela

Please submit a ticket here at http://www.templatemela.com/support/ our support team will help you

Hi! How about russian language? Does this theme support it?

TemplateMela

Yes, Our theme fully support to all default features and modules. And download any language package from Prestashop store http://www.prestashop.com/en/translations

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