Support for MegaMall - Responsive magento for Super market

An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by m_joomlart

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from m_joomlart:

DISCLAIMER: We support through JoomlArt system ONLY. Comments in this thread barely reach our Technical Support team. Should you have any technical issue, kindly follow these steps to contact us:

  • Step 2: Leave your Ticket ID under Comment tab in this thread (highly recommended)
Please note:
  • Support time: Monday – Friday 8AM to 5PM GMT +7
  • Response Time: Within 24 hours (1 business day)
  • Support is not available on Saturday & Sunday due to our weekend break
Items support includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Items support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins
Installation Services:

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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