An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by Dream-Theme

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from Dream-Theme:

Our Support Portal: http://support.dream-theme.com/

Note, that we do not process customization requests via tickets. Please refer to this KB article for details: http://support.dream-theme.com/knowledgebase/no-customization-assistance/

Support policy: http://support.dream-theme.com/support-policy/

Support requests are being processed on business days from 8:00 to 17:00 (GMT 0.0) [normally] within 24-48h in the order they were received.

Attention! Please note that I will not be able to answer your comments and PMs from ThemeForest on regular basis till January 21. Yep, I’m on [hopefully] well-deserved vacation Our support team works as usual though! So if you have any questions and (or) support requests, please don’t hesitate to submit them via our help-desk: http://support.dream-theme.com/

Kind regards,
Miroslav (from Dream-Theme)

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How can I translate Theme to my language?

For theme translation we recommend to use “CodeStyling Localization” plugin: http://wordpress.org/extend/plugins/codestyling-localization/

It allows to create .mo/.po files. And translate theme via WP native interface.

I’ve installed some plugin and the homepage parallax slider crushed.

In most cases this may happen if a plugin that you’ve installed turned the jQuery to so-called “Compatability mode”.

Try to find this line of code jQuery.noConflict(); in it’s JS files and delete it. Or contact a plugin developer.

What are the slider dimensions?

width: 940px; height: 380px;

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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