276 comments found

arbeni Purchased

it’s safe to update to wordpress 3.8…thanks

GoodLayers

Yep you can go for that ;)

If you got any further questions, please head to our support forum :)

==============================================

Please note that, Right now, all support will be conducted through our support forum http://support.goodlayers.com

Please create your own account, make sure that username in forum must be the same as your Themeforest username, none blank space contained in registration fields.

Username must be the one that purchased this item

If you got a problem with registration, please make sure that you follow this article > http://support.goodlayers.com/problem-with-the-forum/

Thanks so much!

Hi guys,

Great theme.

I’m having a little issue with the social counter widget. I can add in the Facebook and RSS info but as soon as I add in any Twitter details, it gives me the following error ‘Bad Authentication data.’

I’ve created the necessary codes – consumer key etc but nothing fixes this.

Any help would be greatly appreciated.

Thanks, Paul

Default-user

Hi guys, I registered and posted on this forum but it looks like you’ve moved forums now? Can I email someone about this please as it’s become a matter of urgency now. Thanks, Paul.

GoodLayers

Oh sorry, we have moved to http://goodlayers.ticksy.com ,Please submit the ticket there.

Default-user

Ticket submitted, thanks.

4most Purchased

What’s the best size for the images? I’m using a 1/1 medium on the homepage with 1 sidebar and also with 1 sidebars and seems to use a different size??

GoodLayers

Hi,

You can try using Google chrome inspect element to inspect it. Right mouse on your image and click on ‘inspect element’.

If you got any further questions, please head to our support forum :)

==============================================

Please note that, Right now, all support will be conducted through our support forum http://support.goodlayers.com

Please create your own account, make sure that username in forum must be the same as your Themeforest username, none blank space contained in registration fields.

Username must be the one that purchased this item

If you got a problem with registration, please make sure that you follow this article > http://support.goodlayers.com/problem-with-the-forum/

Thanks so much!

Why the comments on the pages do not work? I do not even see the box!

GoodLayers

Can you please post this on the support forum? Our dev and supporters are only provide support in the forum, not here :(

If you got any further questions, please head to our support forum :)

==============================================

Please note that, Right now, all support will be conducted through our support forum http://support.goodlayers.com

Please create your own account, make sure that username in forum must be the same as your Themeforest username, none blank space contained in registration fields.

Username must be the one that purchased this item

If you got a problem with registration, please make sure that you follow this article > http://support.goodlayers.com/problem-with-the-forum/

Thanks so much!

Hi, I like the theme and wonder whether the theme is bbpress ready?

rgds,

GoodLayers

Hi,

Nope :/ sorry our themes don’t support bbpress.

Thanks for interest anyway :)

Your new support forum is not recognizing my megazine purchase code ????

GoodLayers

Is if your first time on new support site? if yes, you have to submit your purchase code again but not for next time :)

Default-user

Well your new forum says its not a valid purchase code ??

GoodLayers

oh I’m sorry. Envato API was down earlier today. It’s back now. Can you please try again? If still has problem. Please send your purchase code to us(via form in profile page)

Please, how can I put the “test-page-builder” for the first page?

GoodLayers

Hi,

Sorry I don’t understand your question :( Did you mean to set up the front page? Go to setting > reading and set front page there.

If you got any further questions, please head to our support website :)

==============================================

Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/

Thank you very much! :)

zOrg Purchased

It’s safe to update to Wordpress v3.9?

Thanks

GoodLayers

Hi,

Yep, you can do that with this theme ;) But if you find any issue with 3.9, kindly let us know. We’ll fix it ASAP. BTW, also make sure that all your plugins are compatible with 3.9 as well.

If you got any further questions, please head to our support website :)

==============================================

Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/

Thank you very much! :)

I want to warn everyone. They show you an example but when you try to make it like that example you have to know how to code. Yesterday I asked them how can I make my theme look like the example. Here is their reply

You can edit the image size for blog / potfolio / gallery component in gdl-variable-responsive.php file :)

They should tell us that we need to know php language.

GoodLayers

To make it like demo site? You don’t need to customize php code in this case. Follow this video and done : https://www.youtube.com/watch?v=2y9ZyagXwRc

But if you need to change the size of thumbnail, you will need to re-assign the size in that file.

Default-user

Look. The theme cuts of all our pictures. This has been a 3 month problem. PLus the side bar is not showing up. FIX IT OR TELL US HOW.

Default-user

Nothing but problems with this theme. Everytime the support staff make up an excuse. Look at the FIRST IMAGE in the slider here at

http://www.IndoorCycling.ca

you will see that the picture does not fit and you cannot see the text.

Look. The theme cuts of all our pictures. This has been a 3 month problem. PLus the side bar is not showing up. FIX IT OR TELL US HOW.

Default-user

Nothing but problems with this theme. Everytime the support staff make up an excuse. Look at the FIRST IMAGE in the slider here at

http://www.IndoorCycling.ca

you will see that the picture does not fit and you cannot see the text.

DEAR GOOD LAYERS

YOU ARE NOT READING OR UNDERSTANDING THE SUPPORT TICKET.

NOW IT IS 4 MONTHS.

OPEN YOUR EYES.

OPEN YOUR EYES

OPEN YOUR EYES

LOOK AT THIS

http://www.indoorcycling.ca/category/indoor-cycling-news/

THE PICTURES ARE CUT OFF. THE PICTURES ARE CUT OFF. THE PICTURES ARE CUT OFF. THE PICTURES ARE CUT OFF.

HOW LONG WILL YOU CONTINUE TO ABUSE US?

giladct Purchased

how do remove the ‘About the Author’ section?

GoodLayers

Hi,

Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here :(

If you got any further questions, please head to our support website :)

==============================================

Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/

Thank you very much! :)

Hello. This is a serious issue.

All of a sudden the post section does not have the settings. Such as Bold or or header size. I have attached a picture for you.

http://s9.postimg.org/q3i1sczyn/gone.jpg
GoodLayers

Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here :(

If you got any further questions, please head to our support website :)

==============================================

Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/

Thank you very much! :)

Default-user

Yes. Thank you.

Hello. Serious Problem

I have attached a picture.

I cannot post or do anything. My whole business has stopped.

Please help me.

(And by the way. The Ticksy Support system is not working)

http://s18.postimg.org/wi75h3d9l/Screen_Shot_2014_08_27_at_7_07_09_AM.jpg
Default-user

What??? This is crazy. I went to your support and it says all my tickets are closed. It is not working.

Serious Problem

I have attached a picture.

I cannot post or do anything. My whole business has stopped.

Please help me.

(And by the way. The Ticksy Support system is not working)

http://s18.postimg.org/wi75h3d9l/Screen_Shot_2014_08_27_at_7_07_09_AM.jpg
GoodLayers

Could you please explain how it’s not working? We really need to fix it if it’s not really working.. Anyway, I just tried to login and submit ticket and it’s all good.. Please also note that I myself is not capable with technical questions, our developers are in the support site only.. Could you try to reopen the ticket(by replying it) or just create a new ticket, and please also provide site url and wp access so they can investigate for you. Thank you!

GoodLayers

If you’re still not able to do it, please send your email and purchase code to ‘contact@goodlayers.com’ I’ll create a ticket for you directly.(as I mentioned, supporters only do support in our support site.)

avstu Purchased
http://www.avillafan.com/JMF/

When I am trying to change the colours in the Megazine> Elements Colour nothing is happening. Any suggestions?

GoodLayers

Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here :(

If you got any further questions, please head to our support website :)

==============================================

Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/(Purchase code can be found here : http://support.goodlayers.com/wp-content/uploads/2013/04/purchasecode11.png )

Thank you very much! :)

code-x Purchased

Hello GoodLayers, after updating our website to WP 4.0, there is no possibility to upload any kind of files, especially .jpg-files and especially in posts.

Any suggestions?

GoodLayers

Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here :(

If you got any further questions, please head to our support website :)

==============================================

Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/(Purchase code can be found here : http://support.goodlayers.com/wp-content/uploads/2013/04/purchasecode11.png )

Thank you very much! :)

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