126 comments found

Good afternoon. There are errors on the site: http://screencast.com/t/v0vLng4nr Theme updated to the latest version, errors remained. website: www.artholl-nn.ru The code is not touched, only a custom theme. Tell me, please, what could be the reason?

UnitedThemes

Theme Support

We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.

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United Themes Team

I sent an email about five days ago on behalf of a client and haven’t received a response. I can’t register for your support forum because some con artist “web designer” overwrote your code and made herself the author of your theme. Not sure how else to reach you to try to rectify this so my client can move forward with her site.

Please advise. Thank you.

UnitedThemes

Hi,

I’m not sure about the initial concern, if this “web designer” has bought a regular license – hes free to modify the theme to his / her needs. Also removing the copyright is not a problem. If you now overtook the theme – and you need support – we definitely need a valid license key in order to verify the software as a regular purchase and not a an illegal download for example. So please ask the previous designer for this code and we are more than happy to help you.

Best Regards UT

Default-user

She doesn’t return any calls and she did not purchase a license.

UnitedThemes

Hi,

in this case there is not much we can do – I’m afraid that you need to purchase a valid license in order to receive support.

Best Regards UT

UnitedThemes

Hi,

going to jump into the forum now.

Best Regards UT

Can I order single portfolio issue in the single portfolio categories?

Thanks

UnitedThemes

Hi,

could you please rephrase your question?

Best Regards UT

Default-user

Can I re-order the single post of portfolio

UnitedThemes

Hi,

yes you can reorder these kind of post types with a plugin like post type order.

Best Regards UT

Hello it seems that my Page Editor Tab is not working i click the tab but it doesnt load. I cannot input nothing on my visual editor and if i try to put it in text form nothing shows up.

UnitedThemes

Theme Support

We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.

……………………………………………………………………….……………

Register for the United Themes Community

Support Forum
Register here
Find your Purchase Key

……………………………………………………………………….……………

We’ll see you on the inside,

United Themes Team

osheyi Purchased

Hello, is there going to be an update soon for revolution slider? I know it comes with the theme and I’ve been getting emails from my hosting company to update it to the latest version 4.6.5 as there is vulnerability in the older version. If this is not updated by Dec. 28, the plugin will be disabled on my site. I can see the last version showing on the theme is 4.6. This is part of the email: Slider Revolution Premium Plugin has released a new verison 4.6.5 for their plugin. A recent hack has been found in older versions of this plugin that allows an attacker to download any file from your hosting account, such as the configuration file containing the database passwords. Once the attacker has this information the attacker can comprise your website via the database.

This vulnerability is being exploited currently which is causing numerous domains to become blacklisted by Google. For additional details please refer to this link http://blog.sucuri.net/2014/12/soaksoak-malware-compromises-100000-wordpress-websites.html

UnitedThemes

Hi,

4.6 is a save version. However we will push an update live asap. Best Regards UT

Default-user
osheyi Purchased

Thank you :)

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