119 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello, I have a problem: I would like the project category were always displayed on all pages of the portfolio. The project category now only work on the current page and not across the portfolio. Another question: I bought your theme but I can not find the Purchase Code to register for the forum. In the themes downloaded does not appear.

Default-user

I’m sorry I failed to enter the forums!

UnitedThemes

Hi,

There purchase code can now be found here: http://supportcenter.unitedthemes.com/images/licencekey.jpg

If you have already registered but did no receive an activation key please let us know and we will manually activate your account. Please name us the username you tried to register with.

Best Regards UT

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello, I’ve just bougth one of your great themes: Melrose. And I have 2 important questions: 1- Is there a way to play a video in the full picture frame instead of pop-up youtube window?

2- When I click a link (for example contact) on live demo in latest version of Chrome, everything fade out (except Melrose logo), it waits on black screen for 1-2 seconds, then it goes to white screen, and then finally page appears. But this is not happening in the latest version of IE 10. Surfing on melrose site really makes unhappy with Chrome. Is there a way to fix it?

Thanks, Best. cnk

UnitedThemes

Hi,

We are always happy to be of assistance and quickly. For further help please register on our forum. It’s free and easy to use.

Why a forum? It is like growing a knowledgebank. No matter what you need help with, the answer to your question could be waiting for you there at this moment. If you don’t find just the fix you need, simply start a new thread and the team will answer you as soon as possible.

It’s also fun to interact with others who use the same theme. Many times a member just like you will jump in and give you the assistance you need right away.

Register for the United Themes Community http://support.unitedthemes.com/ here.

We’ll see you on the inside,

United Themes Team

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

hi, I’d like to buy the theme, but want to know if there is a way to change the size/aspect ratio/dimension of the portfolio images when they are listet in columns and categories. they are in landscape, but I would need the images in vertical mode (for movie posters).

UnitedThemes

Hi,

yes that’s possible with a slight change to the supported image sizes inside the functions.php

Best Regards UT

Default-user

will you help me to make these slight changes, when I buy the theme? I can only buy it if I know the aspect ratio changes will work! thx

UnitedThemes

Hi,

yes of course, but only when you do not have plans to mix aspect ratios because you can only display 1 type of aspect ratios.

Best Regards UT

Default-user

of course, since they are filmposters with always the same aspect ratio! thx – will buy tomorrow!

Default-user

I bought the melrose theme, but can’t find the lines to change the aspect ratio of the portfolio items in the list… please help! I found: Activate Post Thumbnails & Set Image Sizes, but changes there seem not to do anything!

UnitedThemes

Hi,

please open the functions.php and find codeline 250++


    add_image_size( '1col-image', '940', '', true);
    add_image_size( '2col-image', '460', '230', true);
    add_image_size( '3col-image', '420', '210', true);
    add_image_size( '4col-image', '420', '240', true);    

Changes these values until they fit your needs. Now install this plugin : http://wordpress.org/plugins/ajax-thumbnail-rebuild/ and rebuild your already generated images. Done ;) If you need further help, please register to our support forum.

Best Regards UT

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi,

Before buying this theme i’ve questions : is it possible to put a vimeos video in the slideshow ? And can we change the width/height of services icons ? can i create them ?

Thanks a lot and sorry for my english :)

UnitedThemes

Hi,

yes you can put vimeo videos into the slider. There is a recommended size for the icon – you can use larger ones but this may have unwanted side effects and you may need to adjust the CSS a bit.

Best Regards UT

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
krzaq Purchased

Hi, I bought this theme some time ago. Everything was great until the updates made ??Wordpress. Now Slider no longer work well. I can now import photos. Is there a solution to this problem? Regards and waiting for a response. Lukas

UnitedThemes

Greetings Lukas,

there are no known issues so far, which slider are we talking about? Have you tried to deactivate other plugins first ?

Best Regards UT

Default-user
krzaq Purchased

So turned off all plugins and still in the tab “Manage your Sliders” nothing can be set. There are current disruption

UnitedThemes

Hi,

could you please send us a PM via our support forum? If possible provide us a temporary login.

Best Regards UT

Default-user
krzaq Purchased

If You want , i send You screen of problem. Give me Your e-mail adres, ok?

UnitedThemes

Hi,

use contact [at] unitedthemes.com

Best Regards UT

Default-user
krzaq Purchased

Ok, I sent a screenshot

Default-user
krzaq Purchased

ok , it’s ok now . Thank You

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

hi the site we have developed does not show on IE8 although the theme specification advised it would have been compatible. i see other people here having issues with browser compatibility. what can we do to resolve this?

UnitedThemes

Hi,

it belong to the issue you are experiencing, some featured like CSS3 Animation simply do not work and there will be no fix for it. Does the error occur in our live demo too?

Best Regards UT

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi. This is a great looking theme! I’d like to know if it is buddypress compatible. I am considering using it with buddypress.

UnitedThemes

Hi,

we have not tested buddypress with this theme. It may be necessary to make adjustments to the theme in order to get buddypress running. But we are not offering 3rd party plugin support.

Best Regards UT

  • Has been a member for 2-3 years

Can you integrate any e-commerce solutions like Woo-commerce into this theme?

UnitedThemes

Hi,

the meta box system of this theme is not optimized for woocommerce. So unfortunately it’s possible to add a e commerce solution without touching the code.

Best Regards UT

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
osheyi Purchased

Is it WP 3.7 compatible?

UnitedThemes

Greetings,

there are currently no known issues, but please make sure you are running a complete backup before updating. We recommend to make use of such as http://wordpress.org/plugins/backupwordpress/

Best Regards UT

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
djulin Purchased

Hi,

Just purchased the theme and it’s going great so far. I am having one issue. When I resize the window, the margins between the logo and the header/pages gets bigger and doesn’t resize back to the normal hight unless I refresh the page.

Is there a simple fix?

UnitedThemes

Hi,

For further help please register on our forum. It’s free and easy to use.

Why a forum? It is like growing a knowledgebank. No matter what you need help with, the answer to your question could be waiting for you there at this moment. If you don’t find just the fix you need, simply start a new thread and the team will answer you as soon as possible.

It’s also fun to interact with others who use the same theme. Many times a member just like you will jump in and give you the assistance you need right away.

Register for the United Themes Community http://support.unitedthemes.com/ here.

We’ll see you on the inside,

United Themes Team

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

hi,

is Melrose compatible with 3.7 ? I need to update it. Thanks

UnitedThemes

Greetings,

there are currently no known issue, but we highly recommend to run a backup before updating.

Best Regards UT

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
kidtreo Purchased

I posted months ago about 3rd tier menus not displaying in Safari. Is this going to be fixed soon? Thank you!

Default-user
kidtreo Purchased

Well? I’m about ready to ask for a refund.

UnitedThemes

Hi,

we are currently investigating this issue,we will re roll the thread within the forum. Sorry for any inconvenience.

UT

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi. Nice theme. Is there a way that I can disable the Recaptcha on the contact form? Thanks, Anne

UnitedThemes

Hi,

please have a look into the Theme Options Panel -> Settings -> Anti Spam

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, I can’t seem to change the tagline from ‘Just another WordPress site’ in the Settings area. Whenever I change it and save, it reverts back to ‘Just another WordPress site’. Am I missing something obvious here? Help please!

UnitedThemes

Hi,

before you attempt to upload your Theme you must unzip the downloaded folder. Why? The extra files it contains can cause strange issues to occur in your theme’s functionality. Only upload the inner zip folder and only install your theme through the WordPress admin installer located under Appearance > Themes > Install.

UT

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
JarekN Purchased

Looks like the dark version of the theme has issues with colors – the inactive menu items are not visible… I think someone mentioned this before but it looks like you guys have still not updated it on your side…

UnitedThemes

Hi,

thanks for the feedback, going to check this now. Sorry for any inconvenience.

UT

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Am I able to remove the testimonial image holder?

UnitedThemes

Hi,

We are always happy to be of assistance and quickly. For further help please register on our forum. It’s free and easy to use.

Why a forum? It is like growing a knowledgebank. No matter what you need help with, the answer to your question could be waiting for you there at this moment. If you don’t find just the fix you need, simply start a new thread and the team will answer you as soon as possible.

It’s also fun to interact with others who use the same theme. Many times a member just like you will jump in and give you the assistance you need right away.

Register for the United Themes Community http://support.unitedthemes.com/ here.

We’ll see you on the inside,

United Themes Team

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
osheyi Purchased

is it ok to update to WP 3.8 please? Thanks.

UnitedThemes

Hi,

there are no known issues so far, but we highly recommend to run a complete backup before updating.

UT

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
FacemWeb Purchased

Hello, I want to enter the forum but I do not know where the activation code. Where is my licence Key Please ? Could you give me the correct link and maybe answer my question: Is it possible to modulate the speed of the testimony? Sincerely,

UnitedThemes

Hi,

please have a look here : http://helpdesk.unitedthemes.com/images/purchasekey.jpg

Best Regards UT

UnitedThemes

Hi,

please have a look here : http://helpdesk.unitedthemes.com/images/purchasekey.jpg

Best Regards UT

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

Hi,

This theme supports 2 or 3 languages???

The theme is compatible with the plugin “wpml”?

Thanks in advance.

UnitedThemes

Yes the theme is compatible with WPML.

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