UnitedThemes

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140 comments found.

Good afternoon. There are errors on the site: http://screencast.com/t/v0vLng4nr Theme updated to the latest version, errors remained. website: www.artholl-nn.ru The code is not touched, only a custom theme. Tell me, please, what could be the reason?

Theme Support

We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.

……………………………………………………………………….……………

Register for the United Themes Community

Support Forum
Register here
Find your Purchase Key

……………………………………………………………………….……………

We’ll see you on the inside,

United Themes Team

I sent an email about five days ago on behalf of a client and haven’t received a response. I can’t register for your support forum because some con artist “web designer” overwrote your code and made herself the author of your theme. Not sure how else to reach you to try to rectify this so my client can move forward with her site.

Please advise. Thank you.

Hi,

I’m not sure about the initial concern, if this “web designer” has bought a regular license – hes free to modify the theme to his / her needs. Also removing the copyright is not a problem. If you now overtook the theme – and you need support – we definitely need a valid license key in order to verify the software as a regular purchase and not a an illegal download for example. So please ask the previous designer for this code and we are more than happy to help you.

Best Regards UT

She doesn’t return any calls and she did not purchase a license.

Hi,

in this case there is not much we can do – I’m afraid that you need to purchase a valid license in order to receive support.

Best Regards UT

Hi,

going to jump into the forum now.

Best Regards UT

Can I order single portfolio issue in the single portfolio categories?

Thanks

Hi,

could you please rephrase your question?

Best Regards UT

Can I re-order the single post of portfolio

Hi,

yes you can reorder these kind of post types with a plugin like post type order.

Best Regards UT

Hello it seems that my Page Editor Tab is not working i click the tab but it doesnt load. I cannot input nothing on my visual editor and if i try to put it in text form nothing shows up.

Theme Support

We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.

……………………………………………………………………….……………

Register for the United Themes Community

Support Forum
Register here
Find your Purchase Key

……………………………………………………………………….……………

We’ll see you on the inside,

United Themes Team

Hello, is there going to be an update soon for revolution slider? I know it comes with the theme and I’ve been getting emails from my hosting company to update it to the latest version 4.6.5 as there is vulnerability in the older version. If this is not updated by Dec. 28, the plugin will be disabled on my site. I can see the last version showing on the theme is 4.6. This is part of the email: Slider Revolution Premium Plugin has released a new verison 4.6.5 for their plugin. A recent hack has been found in older versions of this plugin that allows an attacker to download any file from your hosting account, such as the configuration file containing the database passwords. Once the attacker has this information the attacker can comprise your website via the database.

This vulnerability is being exploited currently which is causing numerous domains to become blacklisted by Google. For additional details please refer to this link http://blog.sucuri.net/2014/12/soaksoak-malware-compromises-100000-wordpress-websites.html

Hi,

4.6 is a save version. However we will push an update live asap. Best Regards UT

Thank you :)

Is this safe to upgrade to WP 4.1?

Hi,

there are currently no knows issues, however please update your entire system before performing an update.

Best Regards UT

Hi, I just received the following message from my Host about malware in your theme. They put this file in quarantine: wp-content/themes/melrose/wp-script.php (malware shell.generic)

What’s the best thing to do?

Hi,

this file is not part of the theme and seems to be have placed there manually ( by a hacker ), so you have a security issue somewhere. We recommend to update all plugin, remove the mentioned file and once done, change your password. You should additionally install a security plugin like WordFence to secure your installation.

Best Regards UT

Thanks for the quick reply!

You are welcome

Hello,

Do you have plans to update the theme to be compatible with WP 4.1 in the near future? Looks like it’s been approx. 8 months since your last update?

Thanks for your time.

Ok thanks … Can you tell me when that will be released?

Hi,

will be pushed live today. Simply check the description page from time to time :)

Best Regards UT

Wonderful - thanks

Hi, I am trying to post under MELROSE on your FORUM and it tells me “access denied”, yet I see nowhere on the site to REGISTER so I can ask a question. I need some answers. Thanks,

Hello Melrose, we bought and set up your theme with the help of a contractor. He set up the forum account in his email, not ours. Can we change it please, i have purchase code, name and email of contractor. Thanks Erin

Hi,

yes that’s possible. Please leave us a message via profile and provide the purchasecode and the new email inside and we will change the account for you.

Best Regards UT

dwbsrl

dwbsrl Purchased

Hi, is it possible to update theme without lost theme options ?

Hi,

yes that’s possible by simply overwriting the theme folder via FTP. All data is stored inside the database. However before updating please run an entire backup of your current running site.

Best Regards UT

dwbsrl

dwbsrl Purchased

I’m trying to add a button link with text to homepage slider but I can’t see it! I can see in html code but is not visible in homepage slider, why is this ?

Theme Support

We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.

…………………………………………………………………

Register for the United Themes Community

Support Forum
Register here
Find your Purchase Key

…………………………………………………………………

We’ll see you on the inside,

United Themes Team

Any plans of an update for Wordpress 4.3 in the near future? thx

Hi,

are experiencing any issues with this version?

Best Regards UT

No .. I haven’t updated to Wordpress 4.3 yet.

in theme options it seems you can add images only if you copy/paste the link taken from media. wp 4.1.1

Hi,

that’s also possible by using the upload button. Just make sure to hit the “File URL” button before hitting “Add to Option Tree”.

Best Regards UT

That’s unfortunate. Is this still the case?

Hi,

what exactly is unfortunate?

UT

Hello,

Do you have plans to update the theme to be compatible with WP 4.5 in the near future?

Thanks

Hi,

are you experiencing issues with 4.5 ?

Best Regards UT

No .. I haven’t updated to Wordpress 4.5 yet. Do you have plans to update the theme to be compatible with Wordpress 4.5 ? please advise

Hi,

we are currently testing the current WP Version,keep an eye on the description page – once we can confirm it as compatible – the page gets updated.

Best Regards UT

joguerra

joguerra Purchased

I noticed that on the portfolio in the demo, the images seem to scroll the wrong way. So, if I click on the first image on this page: http://themeforest.unitedthemes.com/wpversions/melrose/black/portfolio-2-columns/, I can view the portfolio from last to first. Is that the only way to set it up? I have used this theme before, but ended up using a portfolio plugin. I want to use the built-in portfolio if possible.

Hi,

yes that’s how it works in this case.

Best Regards UT

I have the same question about the built-in portfolio. When you click on the first image, the arrows only send you backwards. It seems to scroll from the last to the first. Is this the only way to use it? http://themeforest.unitedthemes.com/wpversions/melrose/black/portfolio-2-columns/

Hi,

yes that’s how it works in this case.

Best Regards UT

Hello, I’m trying to create a profile to log onto the United Themes forums but I keep getting a prompt saying my username is invalid which is incorrect as it’s the username that appears here. I need the documentation, installation instructions, etc, for the Melrose Theme I just purchased. The instructions that came with the theme are not for Melrose. Please reply asap. Thanks!

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