There are errors on the site: http://screencast.com/t/v0vLng4nr
Theme updated to the latest version, errors remained.
The code is not touched, only a custom theme.
Tell me, please, what could be the reason?
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free and easy to use.
If you have any pre-sales questions, please post them here in here and we will answer them promptly.
Register for the United Themes Community
Find your Purchase Key
We’ll see you on the inside,
United Themes Team
I sent an email about five days ago on behalf of a client and haven’t received a response. I can’t register for your support forum because some con artist “web designer” overwrote your code and made herself the author of your theme. Not sure how else to reach you to try to rectify this so my client can move forward with her site.
I’m not sure about the initial concern, if this “web designer” has bought a regular license – hes free to modify the theme to his / her needs. Also removing the copyright is not a problem. If you now overtook the theme – and you need support – we definitely need a valid license key in order to verify the software as a regular purchase and not a an illegal download for example. So please ask the previous designer for this code and we are more than happy to help you.
She doesn’t return any calls and she did not purchase a license.
in this case there is not much we can do – I’m afraid that you need to purchase a valid license in order to receive support.
I’ve opened 2 tickets in the support forum over a week ago anf have yet to receive any responses, please help :
going to jump into the forum now.
Can I order single portfolio issue in the single portfolio categories?
could you please rephrase your question?
Can I re-order the single post of portfolio
yes you can reorder these kind of post types with a plugin like post type order.
Hello it seems that my Page Editor Tab is not working i click the tab but it doesnt load. I cannot input nothing on my visual editor and if i try to put it in text form nothing shows up.
Hello, is there going to be an update soon for revolution slider? I know it comes with the theme and I’ve been getting emails from my hosting company to update it to the latest version 4.6.5 as there is vulnerability in the older version. If this is not updated by Dec. 28, the plugin will be disabled on my site. I can see the last version showing on the theme is 4.6.
This is part of the email:
Slider Revolution Premium Plugin has released a new verison 4.6.5 for their plugin. A recent hack has been found in older versions of this plugin that allows an attacker to download any file from your hosting account, such as the configuration file containing the database passwords. Once the attacker has this information the attacker can comprise your website via the database.
This vulnerability is being exploited currently which is causing numerous domains to become blacklisted by Google. For additional details please refer to this link http://blog.sucuri.net/2014/12/soaksoak-malware-compromises-100000-wordpress-websites.html
4.6 is a save version. However we will push an update live asap. Best Regards
Is this safe to upgrade to WP 4.1?
there are currently no knows issues, however please update your entire system before performing an update.
Hi, I just received the following message from my Host about malware in your theme. They put this file in quarantine: wp-content/themes/melrose/wp-script.php (malware shell.generic)
What’s the best thing to do?
this file is not part of the theme and seems to be have placed there manually ( by a hacker ), so you have a security issue somewhere. We recommend to update all plugin, remove the mentioned file and once done, change your password. You should additionally install a security plugin like WordFence to secure your installation.
Thanks for the quick reply!
You are welcome
Do you have plans to update the theme to be compatible with WP 4.1 in the near future? Looks like it’s been approx. 8 months since your last update?
Thanks for your time.
are you experiencing any issues?
No I have not purchased the theme yet. Do you plan on making this theme compatible with Wordpress 4.1 ?
we will add an update for this theme in near future. There are currently no known issues but the integrated revolution slider requires an update. Once updated you can find a note about the latest update on the description page.
Thanks for the prompt rely. Cheers
hello I wanted to revisit this conversation. Just wondering if you are planning an update to Wordpress 4.2 in the near future? The site still says that it is only compatible with Wordpress 4.0 thx
yes an update will be available soon.
Ok thanks … Can you tell me when that will be released?
will be pushed live today. Simply check the description page from time to time
Wonderful - thanks
Hi, I am trying to post under MELROSE on your FORUM and it tells me “access denied”, yet I see nowhere on the site to REGISTER so I can ask a question. I need some answers. Thanks,
please register here: http://helpdesk.unitedthemes.com/index.php/Login/?s=1eec25b9df0c0d36bd74c00a18631173623c9506
Hello Melrose, we bought and set up your theme with the help of a contractor. He set up the forum account in his email, not ours. Can we change it please, i have purchase code, name and email of contractor. Thanks Erin
yes that’s possible. Please leave us a message via profile and provide the purchasecode and the new email inside and we will change the account for you.
Hi, is it possible to update theme without lost theme options ?
yes that’s possible by simply overwriting the theme folder via FTP. All data is stored inside the database. However before updating please run an entire backup of your current running site.
I’m trying to add a button link with text to homepage slider but I can’t see it! I can see in html code but is not visible in homepage slider, why is this ?
Any plans of an update for Wordpress 4.3 in the near future? thx
are experiencing any issues with this version?
No .. I haven’t updated to Wordpress 4.3 yet.
in theme options it seems you can add images only if you copy/paste the link taken from media. wp 4.1.1
that’s also possible by using the upload button. Just make sure to hit the “File URL” button before hitting “Add to Option Tree”.
That’s unfortunate. Is this still the case?
what exactly is unfortunate?
Do you have plans to update the theme to be compatible with WP 4.5 in the near future?
are you experiencing issues with 4.5 ?
No .. I haven’t updated to Wordpress 4.5 yet. Do you have plans to update the theme to be compatible with Wordpress 4.5 ? please advise
we are currently testing the current WP Version,keep an eye on the description page – once we can confirm it as compatible – the page gets updated.
I noticed that on the portfolio in the demo, the images seem to scroll the wrong way. So, if I click on the first image on this page: http://themeforest.unitedthemes.com/wpversions/melrose/black/portfolio-2-columns/, I can view the portfolio from last to first. Is that the only way to set it up? I have used this theme before, but ended up using a portfolio plugin. I want to use the built-in portfolio if possible.
yes that’s how it works in this case.
I have the same question about the built-in portfolio. When you click on the first image, the arrows only send you backwards. It seems to scroll from the last to the first. Is this the only way to use it? http://themeforest.unitedthemes.com/wpversions/melrose/black/portfolio-2-columns/
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $21.60
Power Elite Author