An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by Pirenko

They will respond to buyers' questions via this item’s comments.

Go to comments

Additional information from Pirenko:

Support for my items includes:
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How to disable Comments on page?

Dashboard>Pages
1 – Mouse over page you wish to remove comments
2 – Select ‘Quick Edit’
3 – Uncheck ‘Allow Comments’ on the right
4 – Save

On the contact page how do I set the text above the message form?

This text is set by editing the contact page HTML/body field.

How is the featured image managed for the 4 types of posts?

Regular posts (portfolio) – it’s the thumbnail and the first item of the slider
Home page slider posts – it’s the image displayed (will be used only if there’s no video)
News posts (portfolio) – it’s the thumbnail and the news entry main image
Static pages – it will be used as a background image for the website

I can’t see some of the images on the homepage. Why?

This problem is related with the Timthumb script that resizes the images. Probably the folder permissions aren’t set properly. Please follow these steps that might help: 1. Check permissions of the folder named “cache” inside the includes/plugins folder and make sure they are 755; 2. Make sure the timthumb.php file permissions are set to 644. This file is also located at the includes/plugins folder; 3. Delete cache folder and re-upload it.

How do I update the theme?

Here’s a screencast link that shows the 2 smooth ways to do it: http://www.screenr.com/TUp8

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

by
by
by
by
by
by