525 comments found

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
o0R3D0o Purchased
I can’t download the demo content the file is not found on your server check it yourself http://premiumcoding.com/wp-content/uploads/2014/06/mercor.zip
gljivec

Hi,

there was an error yes, my apologies. It should work now. Uninstall the first zip and XML with content is inside along with demo for revolution slider.

Best regards

Default-user
o0R3D0o Purchased

Thanks for the fast response, but the demo content missing the “Admin Panel” AKA “Theme Options Backup” file

gljivec

Hi,

I added the demo content for theme’s options also.

Best regards

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years
tevyetev Purchased

Hi nice theme. The color isn’t changing in the Main Theme Color setting no matter what I do. Any advice? Thanks

gljivec

Hi,

for support please write through the support tab in theme’s description. Thanks.

Best regards

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
winsite Purchased

HI, Pre purchase question The theme got RTL support? thx

gljivec

Hi,

sorry but no.

Best regards

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
  • Referred between 1 and 9 users
soldier99 Purchased

I dont`l like to be an smart-ass but sorry to say: your theme and support is causing me lots of troubles. It is not showing related products which (according to Woothemes) should be pulled other products from your store that share the same tags or categories as the current product.

Also, even bigger problem with the theme is that there are problems with products which have no featured image set. If there is a such a product in the category, then all other products from the category are not shown.

After reporting this problem to you i installed clean Wordpress using my localhost XAMPP server, imported only your Mercor theme demo content and tried the same thing. I removed a featured image from the product “A pair of Diamond rings for couples” which is in the Jewelery category and voila – the same problem appears. No other products from this category are shown and this error appears:

Fatal error: Call to a member function get_image_size() on a non-object in C:\www.mercor.dev\wp-content\themes\mercor\woocommerce\archive-product_template_2.php on line 112

It is clearly something wrong with your theme so could you please fix this.

I have opened two tickets (#47499 and #46989) regarding these problems but there is no solution from your side.

Also, it seems to me that you are not keeping up your promise “All support tickets will be answered within 24 hours, execpt on weekends.”

I have two open tickets and both of them are unanswered for 5 days. One of them is opened 13 days ago and during this time you have managed to answer to my questions only two times.

Sorry again for raising these issues here but you have to also understand my problem: it is almost 2 weeks since purchasing the theme but because of these issues i am not able to launch our website.

Best regards, J.

  • Referred between 1 and 9 users
  • Has been a member for 5-6 years
  • Bought between 10 and 49 items

For anyone using variable products with this theme and the add to cart button doesn’t show use this fix Woothemes Suppport

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