530 comments found

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
o0R3D0o Purchased
I can’t download the demo content the file is not found on your server check it yourself http://premiumcoding.com/wp-content/uploads/2014/06/mercor.zip
gljivec

Hi,

there was an error yes, my apologies. It should work now. Uninstall the first zip and XML with content is inside along with demo for revolution slider.

Best regards

Default-user
o0R3D0o Purchased

Thanks for the fast response, but the demo content missing the “Admin Panel” AKA “Theme Options Backup” file

gljivec

Hi,

I added the demo content for theme’s options also.

Best regards

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years
tevyetev Purchased

Hi nice theme. The color isn’t changing in the Main Theme Color setting no matter what I do. Any advice? Thanks

gljivec

Hi,

for support please write through the support tab in theme’s description. Thanks.

Best regards

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
winsite Purchased

HI, Pre purchase question The theme got RTL support? thx

gljivec

Hi,

sorry but no.

Best regards

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
  • Referred between 1 and 9 users
soldier99 Purchased

I dont`l like to be an smart-ass but sorry to say: your theme and support is causing me lots of troubles. It is not showing related products which (according to Woothemes) should be pulled other products from your store that share the same tags or categories as the current product.

Also, even bigger problem with the theme is that there are problems with products which have no featured image set. If there is a such a product in the category, then all other products from the category are not shown.

After reporting this problem to you i installed clean Wordpress using my localhost XAMPP server, imported only your Mercor theme demo content and tried the same thing. I removed a featured image from the product “A pair of Diamond rings for couples” which is in the Jewelery category and voila – the same problem appears. No other products from this category are shown and this error appears:

Fatal error: Call to a member function get_image_size() on a non-object in C:\www.mercor.dev\wp-content\themes\mercor\woocommerce\archive-product_template_2.php on line 112

It is clearly something wrong with your theme so could you please fix this.

I have opened two tickets (#47499 and #46989) regarding these problems but there is no solution from your side.

Also, it seems to me that you are not keeping up your promise “All support tickets will be answered within 24 hours, execpt on weekends.”

I have two open tickets and both of them are unanswered for 5 days. One of them is opened 13 days ago and during this time you have managed to answer to my questions only two times.

Sorry again for raising these issues here but you have to also understand my problem: it is almost 2 weeks since purchasing the theme but because of these issues i am not able to launch our website.

Best regards, J.

gljivec

Hi,

ok the second thing is an issue that we will address. I already informed our developer about it. I guess you are the first one that is not using the images since you are the first one to report this problem. I will let you know here also when the issue is fixed.

Best regards

gljivec

Hi,

the problem with products in categories not appearing if a product doesn’t have images has been fixed. The updated version is already available on Themeforest.

Best regards

Default-user
soldier99 Purchased

Thank you, it is fixed now.

gljivec

Hi,

no problem. Have a nice day.

Best regards

  • Referred between 1 and 9 users
  • Has been a member for 5-6 years
  • Bought between 10 and 49 items
carbonone Purchased

For anyone using variable products with this theme and the add to cart button doesn’t show use this fix Woothemes Suppport

gljivec

Hi,

thank you very much for providing this solution.

Best regards

  • Bought between 100 and 499 items
  • Canada
  • Has been a member for 6-7 years
evoke07 Purchased

Couple questions for the 3.0 version: 1. How do you get rid of the top-border – in theme colour – dotted above header. 2. How to remove bottom-border below header -on home page 3. How can I choose an image for the footer:

Thanks

gljivec

Hi,

for this kind of support please use the support tab in theme’s description. Thank you.

Best regards

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi

I am looking for a theme that can allow me to initially just showcase my products as in product catalog (I sell Picture Frames) with the ADD TO CART button turned OFF and replaced it with a PRODUCT INQUIRY FORM on each product page. I plan to activate the cart system with the ADD TO CART button maybe after a year. Can this theme meet these requirements?

Regards

gljivec

Hi,

you need a special woocommerce plugin to achieve that. I think this is what you need:

http://www.woothemes.com/products/catalog-visibility-options/

Best regards

Default-user

Hi.

Thanks for your response. But that plugin will cost me an extra $49 on top of $55 for your theme. After searching here I have found four other themes that have that functionality built in them but they lack other goodies your theme has. To beat off competition I would humbly suggest you also add this functionality into your theme and save us your clients money.

Regards

gljivec

Hi,

I will think about adding this feature in the future but can’t give an eta at this point (probably not before autumn). Thank you.

Best regards

Default-user

Hi.

I am glad to hear that. Will look forward to it. Otherwise keep up the good work. We will support you all the way.

Best Regards

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
alzort Purchased

Hi,

I install the theme. But I do not see the plugin of WooCommerce.

I import the theme backup in a txt file and theme option in xml file.

How I can install WooCommerce??

Regards.

gljivec

Hi,

you can download plugin from :

http://wordpress.org/plugins/woocommerce/

Best regards.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • United States
GeorgiaG Purchased

I am hoping you can help. I am unable to see my changes to the pallet and fonts.

I had previously created a child theme but the update seemed to have changed something and I get a fatal error if I try and activate that. I had a style sheet plus the header, footer and functions file in my child.

Would that be why I am unable to see changes I am making in your console and is there any way to flush it? Any ideas you have that I can use for troubleshooting would be appreciated. Thank you.

GeorgiaG
GeorgiaG Purchased

I need an alert when you answer so I am repeating my request. Sorry.

gljivec

Hi,

for support please write through the support tab in theme’s description. Thanks.

Best regards

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • United States
GeorgiaG Purchased

I am hoping you can help. I am unable to see my changes to the pallet and fonts.

I had previously created a child theme but the update seemed to have changed something and I get a fatal error if I try and activate that. I had a style sheet plus the header, footer and functions file in my child.

Would that be why I am unable to see changes I am making in your console and is there any way to flush it? Any ideas you have that I can use for troubleshooting would be appreciated. Thank you.

gljivec

Hi,

for support please write through the support tab in theme’s description. Thanks.

Best regards

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