938 comments found

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
canonjay Purchased

Hi!

I am trying to build my page and for some reason, content builder is not saving. I have read the comments and disabled all plug ins and it is still not saving. I have set my page to full width and/or default and its still not saving. Also can I add the elements via short code if not using content builder? Thanks!

ThemeGoods

Hi,

Could you send your Wordpress account and FTP detail please. I will have a look.

Default-user
canonjay Purchased

Thank you! I sent you a PM

Default-user
canonjay Purchased

Did you get a chance to look at my site and why the content builder is not working?

ThemeGoods

I haven’t got any email from you. Please make sure you send it using my profile form mail here http://themeforest.net/user/ThemeGoods

Default-user
canonjay Purchased

I resent it

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi,

I created a page with “Portfolio 4 Columns” template. And I created some portfolios. However, when I click the page It doesn’t show any created portfolios.

Please advice, Thanks

ThemeGoods

Hi,

Provide URL of page which has issue please.

Default-user

here is the link: http://kimoi.vn/?page_id=601&lang=en . when access this URL it must show all portfolios (sub menu). My site has two languages, please choose English.

ThemeGoods

I saw 1 portfolio item with empty featured image. When you create a portfolio item, did you upload its featured image using “set featured image”?

Default-user

Hi, the site has 5 portfolios (under Wedding Events menu) and each of them has been set a featured image so that you can see five portfolios on home page. And even though I forgot to set featured image, I also see all portfolios when I click on Wedding Events menu.

ThemeGoods

Could you send your Wordpress account and FTP detail please. I will have a look.

Also did you edit theme code?

Default-user

Hi, the problem is to connect to our server need another VPN account. So might you show me where is the file to render all Portfolios when I click a page has the “Portfolio 4 column template”? I will try to debug and ask your advice. Thanks

Default-user

I have checked “portfolio-4.php”, the problem happened because the while loop “if (have_posts()) : while (have_posts()) : the_post(); ...” only return the post id of “Wedding Event”. It doesn’t return all portfolios “Vintage Ceremony, Wonder of the sea …” These portfolios have been set as “Portfolio content”

Note: I haven’t edit the theme code, just change the some color in css. Do you need Admin account to have a look?

Default-user

Update:

At the line 43 in portfolio-4.php there is a command get_header(). I do like this to debug

echo ‘Num portfolios:’ . $wp_query->found_posts;

get_header();

echo ‘Num portfolios:’ . $wp_query->found_posts;

The first command will return correctly the number of portfolios (5 items). After calling get_header(), the third command will return empty. So what happened with get_header() ? Please advice

Thanks

Default-user

Update

I checked inside “themes/mercury/header.php”. Do like this

echo ‘Num portfolios before wp_head() :’ . $wp_query->found_posts;

wp_head();

echo ‘Num portfolios after wp_head():’ . $wp_query->found_posts;

The first command also return correctly 5 portfolios. But after wp_head is called, the third command only return 1 item. I attached an image or you can access the link to see the result : http://kimoi.vn/?page_id=601&lang=en

return the number of portfolio incorrectly

Default-user

Fixed:

the theme seems to be resetting the query when calling wp_head(). I’ve fixed this by moving “get_header()” before “query_posts($query_string)” in “themes\mercury\portfolio-4.php”

But I still leave your original code for your checking. Kindly update me if you know the exact problem.

Thanks

ThemeGoods

It shouldn’t be issued since it displays correctly on demo site and so do other 1,100+ customers site.

It might be issue from your plugins which change wp_query in wp_head or did you made changes on theme code?

Default-user

I have changed some php files to integrate captcha in contact form. But then I have reverted back to the original one. I think should be one plugin cause the problem. Here is the list of all active plugins(latest version)

Captcha, Comprehensive Google Map Plugin, LayerSlider WP, Media Library Categories, Nav Menu Images, Post Thumbnail Editor, Post Types Order, Sharpen Resized Images, TinyMCE Advanced, WooCommerce, WPML Media, WPML Multilingual CMS, WPML Sticky Links, WPML String Translation

Any advice

thanks

ThemeGoods

Please try to disable plugins to test.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, my menu background image has suddenly disappeared (a white-transparent degradée). I tried to upload the .png file but still not working. Any ideas the reason? Thanks!

ThemeGoods

Hi,

It’s linked to you local file so when you upload it online it doesn’t work. You have to use images which is online too (ex. on your server).

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
Nuvoria Purchased

Hi,

I’m trying to implement the LayerSlider plugin similar to the way you have it in the Mercury demo site (full-width and responsive). I have the slider set as such in settings, but it appears small on my site with a vertical scroll bar, and not full-width.

www.nuvoria.com

I currently have it set to maintenance mode as I don’t want it public during redesign. How can I give you access to view it?

ThemeGoods

Hi,

Send it using my profile form mail please. Also do you want me to send sample import slider file to you?

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi,

my galleries are working only as “Gallery Classic”, not as “Gallery 3 Columns” or other.

http://schott-photodesign.de/galleries/beauty-fashion

The Pictures are online but not visible. What is wrong?

Any ideas? Thanks for help!

ThemeGoods

Hi,

It’s because this file http://schott-photodesign.de/wp-content/themes/mercury/templates/custom-css.php?ver=1.7.2

returns “Internal Server Error”. Please contact your webhost. They should be able to see errorlog.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hello, Just a quick question, is there anyway on the Contact page that I can remove the Google map and replace it with a just a picture?

Thanks

ThemeGoods

Hi,

You can remove Google map using Theme Setting > Contact. But if you want to add fullwidth image instead of map. You have to edit code in contact.php

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
meggyb3 Purchased

I am very interested in purchasing this theme, but do not have much experience building websites other than constructing a simple one with a free wordpress theme. Is this theme easy to work with and fairly straight forward?

ThemeGoods

Hi,

It’s hard to claim that theme is very easy to use because every users have different Wordpress experience. But you can told you that theme has demo import file which you can import demo content and also theme documentation included.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
yaun Purchased

Hi!

Unfortunately a problem again …

After I installed W3 Total Cache, the password-protected page does not work properly.

You must now enter the password twice.

After the first password entry (and press the login button), it seems as if the page would reload and then displays an empty password field again. After enter the password the second time it works …

Before activating W3 total cache it works perfect.

Please help, what to do.
(I want to use w3 total cache, so please don’t give me the advise to disable it!)

THX

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
allyw Purchased

Hi,

How do I remove the date icon from the post? Thanks.

https://www.dropbox.com/s/vg0wpsxtnaxe67s/post_date_icon.gif
ThemeGoods

Hi,

Open blog.php remove line 132 to 135

Default-user
allyw Purchased

Thanks this works. Where is the code to remove the date display?

https://www.dropbox.com/s/vg0wpsxtnaxe67s/post_date_icon.gif
ThemeGoods

Open blog.php remove line 169

  • Bought between 1 and 9 items
  • Has been a member for 4-5 years
  • Turkey
molenbeek Purchased

Hi How do I create a page with gallery of galleries by category ?

ThemeGoods

Hi,

First, please make sure you updated to the latest version of theme.

Setting up Gallery of Categories page

Mercury also has built-in “Gallery Categories” so you can organise galleries into category. When you create a gallery. Look at Gallery Categories box and check category you want to assign the gallery to and click “Update”.

Next is to create a gallery category page. Go to Appearance > Menus. On the left side, you will find “Gallery Category” box (If you can’t see it, click on screen option (top right) and check on gallery categories). Check the category you want and add to menu item. Once finish, click “Save Menu”.

molenbeek
molenbeek Purchased

thank you so much. it is a perfect theme.

ThemeGoods

You are welcome ;)

Btw, Could you help me rate for the theme please?

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi,

how do I set up font-weight for my main menu?(ex. menu font is Open Sans and I would like to get Open Sans Light 300)

Thanks!

ThemeGoods

Hi,

Open /css/screen.css find ”#menu_wrapper .nav ul li a, #menu_wrapper div .nav li a” and change its font-weight

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi there, I have a question. I use the “Gallery Mixed Masonry” but after 5 big Photos near small photos, all photos became small. Here the screen

http://s13.imagestime.com/out.php/i963666_Cattura.JPG

Why the small and big photos don’t alternate more after the firsts? They are 47 photo in this gallery

Thank you

Marco

ThemeGoods

Hi,

Sorry I checked your screenshot and don’t understand what’s your issue please? It displays like demo site you saw before purchased.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
Appelaer Purchased
Hi, I have a contact form that is not working properly? The email address is correct in the theme settings, yet when you use the contact form it doesn’t send any email, you just get the loading circle and nothing happens? http://vandevliert.net Please advice. Kind Regards, Jack
Default-user

Hi Guys, please respond…?!

ThemeGoods

Hi,

It’s javascript error with your plugin name “pluscatcha”. Please try to disable the plugin.

Also on your site, did you rename standard Wordpress folder structure? Because this file /wp-admin/admin-ajax.php is not found on your server and it causes the issue.

Default-user
Appelaer Purchased

Is there a catcha plugin that works with the theme? I have seen several requests for catcha in this support forum. No, I did not change the structure.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
hayleyng Purchased

Hello, I have a couple questions/problems: 1) when I choose the Carousel option for galleries, part of my vertical images get cut off (does it not allow full sized vertical images?). Why is this and how can I fix this? 2) when using the Carousel function, the bubble with comments/file names pop up – how do I disable this? 3) when I choose the Flip option, how do I get rid of the file names that show up at the bottom of each image? This is a privacy issue for me.

Thanks

ThemeGoods

Hi,

1. Sorry, I am not sure I understand you correctly, could you send me some screenshots with description please? Also provide URL of page which has issue please.

2. Open Theme Setting > Gallery > Carousel Slideshow Settings and uncheck “Use image title and description”.

3. In flip gallery it should show file name or title. Provide URL of page which has issue please.

Default-user
hayleyng Purchased

what is your email that can I email the screenshot to?

Also, is there a possibility to NOT show how many photos are in each gallery on the albums?

ThemeGoods

Send it using my profile form mail here please http://themeforest.net/user/ThemeGoods

Did you mean number of photos in gallery of galleries page?

Default-user
hayleyng Purchased

yes, that’s what I mean :)

ThemeGoods

Open galleries.php remove line 142

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
hayleyng Purchased

HI, I’ve disabled the drag and drop and it’s still not working. I would like to protect my images. Let me know how to fix this! Thanks!

ThemeGoods

Hi,

Provide URL of page which has issue please.

Default-user
hayleyng Purchased

here’s an example but all gallery photos can be dragged and dropped: http://www.hayleyng.ca/galleries/erin-aaron/

ThemeGoods

Could you send your Wordpress account and FTP detail please. I will have a look.

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

Hi, Can I have a grid or masonry gallery as homepage instead of fullscreen? Thanks. Kal

ThemeGoods

Hi,

Yes technically you can select any page to display as homepage.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi, I’ve added a gallery to the homepage. Most of my pictures are in portrait scape and gallery on homepage is automatically in landscape view. i’ve seen the pictures are all resized and saved in this landscape view, so i can’t change it by css. where can i make the change to get the pictures nicely in portrait scape? thanks

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
pboboc Purchased

I updated Wordpress to version 3.9.1 and now my galleries are not displaying.

Is there a new version of the theme that I need to install? HELP!

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